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Hello, When a PHP script is sending a mail, there is added an return path in mail header. How to change that mail address in return path? We are using Postfix and CentOS 6.5 Plesk is setting the mail address of the owner of the hosting account. When changing the owners mail address in Plesk...

Hello, I got this message now for the second time: Template processing failed: file = /usr/local/psa/admin/conf/templates/default/domainWebmail.php, error = Template_Exception: No data. file: /usr/local/psa/admin/plib/Template/Processor.php line: 28 code: 0 Previous error...

Hello, if I disable SSL on Plesk server some days/weeks later it is activated again. To disable SSL I use the script from Parallels in this post: http://kb.odin.com/de/123160 After running this script to deactivate SSL I did some checks to verify if its deactivated and it definitely was...

Hello, On a server which was running for years now and was updated from plesk 10 to plesk 11 and also to plesk 12 (12.0.18 Update #29) there seems to be a bug. Customers are able to change PHP handler while in site_isolation_settings.ini it is not allowed: php_handler_type = fastcgi PSA...

Hello, there is a bug in the current Plesk version 12, which was encountered on many of our Plesk 12 server until now. I do have Plesk 12.0.18 Update #23 with CentOS 6. When a customer changes for example the document root of a domain nginx does not recognize it and the administrator of the...

Dear Paralles-Team, does Paralles work on the issue that from time to time customers do get 502 Bad Gateway from Nginx? 1st reason: The reason is that Apache is restarted by Plesk if a customer does make some changes on a domain. See post...

Hello, there is a strange problem with the new feature fail2ban. I have noticed that a local ip address (ip address from the webserver itself) was added to the blocked ip addresses of fail2ban now for the second time. What I can see is that it was the recidive jail. If there is nginx used...

Hello, In the documentation for Plesk 12 there is no information on what is happening if the limit for outgoing mail is reached. If there is a limit of 50 mails per hour on a mail account and someone is trying to send 60 mails in one hour, what does happen with these 10 mails over limit? 1. Are...

Hello, Parallels does know about the problem that plesk-apache-badbot freezes if there are many domains. See release notes: http://download1.parallels.com/Plesk/PP12/12.0/release-notes/parallels-plesk-12.0-for-linux-upgrade-notes.html I strongly recommend to upgrade to Fail2ban 0.9 because...

--------------------------------------------------------------- PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE Plesk 10.4.4 Update #57 CentOS 6 x64 PROBLEM DESCRIPTION Document root is going to be deleted by Plesk if hosting of a domain is changed to "redirect". Same result when...

Hello, the blacklist for domains seems to not work correct (blacklist in each mailaccount). There are added some entries like *@xyz.com but there are still coming mails through from domain xyz.com. The blacklist in general seems to work because other entries in blacklist are working. Could...

Hello, Autoupdate does not work on all servers with Plesk 11. The following error occurs: The atomic repo is enabled and updating of php is disabled in file /etc/yum.conf : CentOS 6.4 11.5.30 Update #15 Any ideas? Thanks. Regards Thomas

Hello, during backup job I get this error: Failed to pack files backup_xxx in /var/lib/psa/dumps/clients/xxx/domains/xxx [ 40482674688 bytes free of 58247122944 bytes total on mount point 0] sh: /bin/tar: Argument list too long I expect that there are too many files. Any solution for that...

Hello, does the quota limit also limit processes from other users like apache? The reason why I'm asking this is because of the problem that the log files (i.e. error_log) sometimes are growing extremely fast and filling up the whole disk in a few hours. If I'm configuring the quota, is it...

--------------------------------------------------------------- PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE 11.5.30 Update #2, CentOS 6.4 (Final) x64 PROBLEM DESCRIPTION Site isolation settings don’t have any effect. STEPS TO REPRODUCE Configure the following in...

Hello, when I create a simple php file with file extension .php5 and try to open it in a browser I'll get an internal server error. Renaming the same file to info.php (former info.php5) everything is working as expected. error_log: (104)Connection reset by peer: mod_fcgid: error reading data...

Hello, The Plesk Backup Tool hangs without proceeding anymore and without showing error messages. I tried commandline backup and also vie Plesk Panel. The backup of the vhost is done successfully (tgz is created in /var/lib/psa/dumps/clients/…) but no database backup is created in...

Hello, when installing Magento with the Plesk one click installer there is a message saying that the max execution time has to be set to 18000 seconds (5 hours). Its not possible to install Magento without doing that. Magento does not always need that high execution time. In shared hosting its...

Hello, when a new mailbox is created with Plesk, Plesk does also create a folder ".Spam" in folder "Maildir". Where is the config file or skeleton for doing this? I want to have some other folders to be created automatically when a new mailbox is created. For example Trash, Draft, Sent...

Hello, is there a workaround available for adding domain "faß.de" and "fass.de" ? Corosponding to this article it is not yet possible: http://kb.parallels.com/en/112731 Plesk 10 and 11 gives the following error when fass.de is already added: Error: Domain faß.de already exists...