support

Hey guys, so i wanted to enable nginx for my server, i fought hard against nginx. So i managed to install it finally, but everytime i enable nginx, all my domains become unreachable, plesk itself aswell. I removed the /etc/nginx folder and all of its content before, uninstalled everything via...

How am I supposed to contact support when the Sign In link just redirects back to the Plesk homepage, the toll-free support number isn't being answered and there's no way for me to request a call back because I can't sign in to support because the link just redirects back to the homepage...

Hello, I have already talked about my issues with the Extensions developed by Kolab at the beginning of 2021 in the Plesk interviews, they could understand my frustration and promised to make the experience better. Sadly, nothing really improved since then. Small collection of issues: "Plesk...

Please do you have an e-mail at support plesk? There is no way I can create a thread to contact support. well thank you

Hi Guys, Good Afternoon! I've been trying to configure my Plesk to work with a separated disk to MySQL Databases and Apache Applications (vhosts). But, every time that I try to do this by myself, I'm facing different errors. There's some way or documentation that provide us with a CLEAR and...

Let's say I registered example.gg with channel island hosting. They don't support personal nameservers, so I decided to register exampledns.com on namecheap. Is it possible to use ns1.exampledns.com and ns2.exampledns.com with example.gg, instead of ns1.example.gg and ns2.example.gg?

I have found that Centos 7 has end of lifetime on June 2024 a Centos 8 on December 2021. Does this mean that the life expectancy of Centos support is only 3 years at this moment ? Should I set up new servers in version 7 ?

I own a Plesk (reseller) license as part of major web company's hosting services, so the Plesk support system doesn't allow me to file tickets. I'm hoping to get an official response and resolution on this issue. Upgrade history: I previously upgraded MySQL from 5.0 to 5.5 using Plesk 12.5's...

Hello everybody, I have a little problem. I am currently hosting a VPS with PLESK on Ubuntu. The license of PLESK has expired on this server. Since PLESK could not correct the configuration of the web servers (dozens of errors with Apache/nGinx authorizations after PLESK update) I decided to...

I've a problem with the updating process, it's impossibile to install the last 18.0.23 version (I've the 18.0.21 #5). I've tried to send a request with "technical report" attached using "Tools & Settings -> Assistance and Troubleshooting -> Support" but if I click "next" after generated the...

GA release date was 11/4/2019 Software Requirements page is still only showing 2016

Hi, as per title This is what they post back to us (or something on similar lines) every time we ask for assistance with an issue we have with the Plesk CP purchased from themselves...

Hi all, I'm new here, I've just join a team which use Plesk to manage their clients websites. The server is running MySQL 5.5.6 (‪Ubuntu 14.04.5 LTS‬) but we need to upgrade this to MySQL 5.6 for a new website we've made. I've found some article about this but I do not have enough knowledge...

Hi, we have a license bought by OVH, if we need a help they are absolutelly not able to solve our issues. So your claims, that the reseller have a top knowledge is wrong. Also it seems that OVH is not willing to make a support of third party services. They answer to our Plesk support question...

Dear all, I get the following error: "Warnung: Lokaler Docker Node fehlt. Lesen Sie diesen KB-Artikel, um das Problem zu lösen. Remote-Nodes sind nur in der kostenpflichtigen Version der Erweiterung verfügbar. Sie können die Erweiterung hier kaufen." which means that I cannot run Docker...

Dear all, since this morning I cannot sent E-Mails anymore which are configured on my server using Plesk Onyx. Thunderbird shows the error message "5.1.1 <[email protected]> recipient address rejected user unknown in virtual mailbox table". I activated and deactivated the website and mail accounts...

Hi guys, I am currently running two dedicated servers with Plesk 12.5.x with the option to update to Plesk Onyx. Therefore, I would like to hire an expert or even better order the priority support from Parallels Support Team to do the update process for me. My questions now: Where can...

Updated Plesk to 12.5.30 but had some errors, ran the bootstrapper repair but now getting the below error INFO: [Sat Apr 2 09:55:09 BST 2016]: Serice: kavehost, Action: start Trying to start service kavehost... kavehost is not running. Starting kavehost...

@ Plesk - Team: I'm pretty sure, that Plesk software will be supported with the upcoming Ubuntu 16.04 LTS version ( official final release date: April 21st 2016 ) - can you confirm that? And IF this can be confirmed from official site, ... WHICH Plesk versions will be supported? ... is...