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  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.

webmail

  1. C

    Issue RoundCube error : Oops... something went wrong! No Database roundcubemail - plesk-roundcube 1.6.7

    I got a new server Debian 12 i Migrated almost all from my old server. But we used to works with roundcube webmail but it's not working i have this page : I already search in the forum adn the support website but whatever i try it's not working. I tried this...
  2. Mario Chamorro

    Input Webmail 502 Bad Gateway

    I installed a new server with Ubuntu 24.04 and migrated my Plesk installation from the old Ubuntu 22.04 VM to the new 24.04 VM. Everything was fine except for the web service. The domain sites did not load and returned 502 Bad Gateway. I resolved that by disabling Nginx Apache2 proxy service...
  3. S

    Resolved How to obtain the IP of a webmail login

    Hello, From time to time spammers uses webmail to send spam (after obtain a password from a client of course) But if you check the logs you can see this in the /var/log/mail.info: Apr 24 09:35:59 server dovecot: imap-login: Login: user=<[email protected]>, method=PLAIN, rip=::1, lip=::1...
  4. T

    Resolved connection webmail to mailserver fails

    I'm trying to set up webmail in one of my domains, but neither horde nor roundcobe works. Both tell me connection to webserver fails. some facts: webmail.my.domain is secured with LetsEncrypt, the config of i.e. roundcube looks like this: $config['imap_host'] = 'ssl://localhost:993'; // IMAP...
  5. S

    Question I am not receiving emails in webmail.

    Hello, I have a question. My goal is to solely receive emails at [email protected] using the webmail feature of the Plesk panel. Is it necessary to open port 25 even if I'm only receiving emails? If not, could you please explain why I am unable to receive emails at [email protected] through my...
  6. J

    Issue Unable to Access Webmail through Plesk after service changed hands.

    Hello all, so I'm administering a server running Plesk Onyx (currently version 17.8.11) formally through Media Temple. Not too long ago though MT was phased out and integrated into the main GoDaddy system. Recently we've had trouble accessing webmail, the only error is: Login failed because...
  7. T

    Resolved Webmail working, IMAP/POP+SMTP via ThunderBird etc. failing

    Hi folks, I've been banging my head against a wall for the last little while, every time I come to this issue I can't figure out what's misconfigured. Also, it is a business's email server so I don't want to cause any disruption if I can avoid. I can ping mail.quantumautomotiveni.com and it...
  8. W

    Issue Unable to receive emails: 550 5.1.1 Recipient not found

    I can send emails to anybody but can only receive emails from server emails. Any outside emails would bounce back with "550 5.1.1 Recipient not found". I have this exact issue but the fix didn't work...
  9. O

    Resolved Plesk 18 - Horde or Roundcube Webmail - Error 500 - Internal server error

    Hi guys, Getting this error on any domain https://webmail.domain.tld RoundCube or Horder same issue: Logs: Permissions: Tried this, issue remains...
  10. AYamshanov

    Important New Plesk webmail / SOGo Webmail extension

    Hi! We have prepared and released a new extension for Plesk, it is "SOGo Webmail". It can be installed on Plesk Obsidian 18.0.48+. Currently, in Plesk Ext.Catalog, it located in the "Beta" category. Since, it is "Beta" release and we would like to ask you provide feedback and questions about...
  11. B

    Resolved Webmail is downloading PHP file instead of showing login

    When accessing webmail.mydomain.com, I always get an instant download of the PHP file, instead of the login form of roundcube. Same goes for horde, if I switch the webmail software. I already tried to remove and reinstall both of them. I restarted the server multiple times. I tried to `plesk...
  12. C

    Question roundcube ip block

    Hi, I have an issue which I not totally understand. When our clients at work login to roundcube (not in our network) multiple users try to aaccess roundcube from the same ip address. After several login (attempts) no more useres can login to roundcube because of "too many tries". Obviously, I...
  13. T

    Issue Webmail Certificate unassigns automatically

    Hello, I'm experiencing a bug where the lets encrypt certificate can be assigned to webmail or as placeholder but then unassigns itself after about an hour. If I create a new certificate or go to Mail settings > Webmail certificate and assign it again it works again for an hour. Any ideas how to...
  14. S

    Issue Email Server

    Ciao, voglio usare Plesk per gestire il mio server di posta.. nelle impostazioni / impostazioni del server / ho fornito l'hostname (email.domain.it); nelle impostazioni / impostazioni del server di posta / ho abilitato il servizio di posta Ho installato il client/dominio (domain.it) e...
  15. W

    Resolved disable plaintext (PLAIN) authentication in imap/dovecot and smtp/postfix breaking webmail/roundcube

    Hi there, After following this article to disable plaintext authentication for my mail service (imap/dovecot and smtp/postfix) I ran into the following issues with Roundcude webmail service. https://support.plesk.com/hc/en-us/articles/213400829 Roundcude webmail is not working, showing me SMTP...
  16. TimReeves

    Resolved Webmail - PHP not working, file downloaded not executed

    It's a new server I'm installing, Debian 10, a Plesk image was already installed. When selecting packages in the installer I saw that one can remove the Apache package, and since I use only Nginx I did. But then webmail was also automatically removed, so I reinstalled both Apache packages. But...
  17. Alaa Mansour

    Issue outdated guide (webmail attachment size)

    Hello, I need to increment the message and attachment size server-wide. when I follow this guide, I see the it tells me to modify the file: /etc/psa-webmail/roundcube/php.ini but there is a warning : ; ATTENTION! ; ; DO NOT MODIFY THIS FILE BECAUSE IT WAS GENERATED AUTOMATICALLY, ; SO ALL YOUR...
  18. Dennis Rahmen

    Issue Kolab (Apheleia IT AG) extensions

    Hello, I have already talked about my issues with the Extensions developed by Kolab at the beginning of 2021 in the Plesk interviews, they could understand my frustration and promised to make the experience better. Sadly, nothing really improved since then. Small collection of issues: "Plesk...
  19. K

    Resolved 500 internal server error for webmail.domain.com

    Hi folks! In past 10 days I was having issues with my memory usage on my server. one of the things I did was to change from FPM application served by Apache to FPM application served by + nginx. Also added extra memory capacity so the webserver (and sites) are up & running again. Now the...
  20. M

    Resolved Having Issues with DNS and Roundcube

    Hello I've searched the forum for an answer but nothing is working so far. Basically, my domain is hosted with one company and the server is with another domain.com - works fine webmail.domain.com - doesn't load - I can't even get to the Roundcube Login page I'm assuming a DNS error - I've...
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