Backup fails immediatly

[FranckTAG]

Hi,

I have an issue with the integrated backup of Plesk Panel. I searched a way to fiw it but found nothing valuable.

I have a fresh server with Plesk 11.0.9
With the migration manager I then imported every websites from an old server. I don't recall exact Plesk's version for this old server, which is now reused. Was version 10.something.blah
Everything was ok, the websites worked nicely, emails flowed, life was easy.

The next day, I had an error message into my mailbox saying the backup failed.

The email says:

Backup task finished.

Task was created by with guid (xxxxxxxxxx-xxxxxxxxxxxxx-xxxxxxxxxxx-xxxxxxxxx-xxxxxxxxx)


Creation date is: 2013-Jul-25 01:38:02
Task status is: error

Dump full name is:

and the attachement named migration.result contains:

<?xml version="1.0" encoding="UTF-8"?>
  <execution-result status="error" log-location="/opt/psa/PMM/sessions/2013-07-25-013802.15/migration.result">
    <object name="xxxmydomainxxx.com" type="domain">
      <message id="49a0bab9-5267-4bdf-87da-9bd2e180cbad" severity="error" code="msgtext">
        <description>Unable to rotate dump: The dump rotation is failed with code '1' at /opt/psa/admin/bin/plesk_agent_manager line 1221.
 at /opt/psa/admin/bin/plesk_agent_manager line 1221
	main::rotateDump('/var/lib/psa/dumps', undef, 20, 'd6abad74-4c0b-4320-b64c-f3dc4bcce72a', 1, '/opt/psa/PMM/sessions/2013-07-20-013802.15', undef) called at /opt/psa/admin/bin/plesk_agent_manager line 794
	main::__ANON__() called at /usr/share/perl5/Error.pm line 416
	eval {...} called at /usr/share/perl5/Error.pm line 408
	Error::subs::try('CODE(0x1d044b0)', 'HASH(0x1d13e60)') called at /opt/psa/admin/bin/plesk_agent_manager line 802
	main::perform('verbose', 0, 'split-size', undef, 'session-path', '/opt/psa/PMM/sessions/2013-07-25-013802.15', 'profile-name', 'full', 'all', ...) called at /opt/psa/admin/bin/plesk_agent_manager line 1279
	main::__ANON__() called at /usr/share/perl5/Error.pm line 409
	eval {...} called at /usr/share/perl5/Error.pm line 408
	Error::subs::try('CODE(0x1ce6438)', 'HASH(0x1ce6510)') called at /opt/psa/admin/bin/plesk_agent_manager line 1288
	main::main() called at /opt/psa/admin/bin/plesk_agent_manager line 1290.
</description>
      </message>
      <message id="02bff070-9e65-4b19-8660-3e456a6a9088" severity="error" code="CheckDump">
        <description>Unable to check dump: Could not check dump. Invalid xml response:  
 at /opt/psa/PMM/agents/PleskX/PmmCli.pm line 177
	PmmCli::parseCheckDumpResult('Error: adjacent parameter is empty in \'dump-file-specificati...') called at /opt/psa/admin/bin/plesk_agent_manager line 1205
	main::checkDump('/var/lib/psa/dumps', '', '/opt/psa/PMM/sessions/2013-07-25-013802.15') called at /opt/psa/admin/bin/plesk_agent_manager line 672
	main::__ANON__() called at /usr/share/perl5/Error.pm line 416
	eval {...} called at /usr/share/perl5/Error.pm line 408
	Error::subs::try('CODE(0x1d044b0)', 'HASH(0x1eb7b98)') called at /opt/psa/admin/bin/plesk_agent_manager line 681
	main::perform('verbose', 0, 'split-size', undef, 'session-path', '/opt/psa/PMM/sessions/2013-07-25-013802.15', 'profile-name', 'full', 'all', ...) called at /opt/psa/admin/bin/plesk_agent_manager line 1279
	main::__ANON__() called at /usr/share/perl5/Error.pm line 409
	eval {...} called at /usr/share/perl5/Error.pm line 408
	Error::subs::try('CODE(0x1ce6438)', 'HASH(0x1ce6510)') called at /opt/psa/admin/bin/plesk_agent_manager line 1288
	main::main() called at /opt/psa/admin/bin/plesk_agent_manager line 1290.
</description>
      </message>
      <message id="ce318f4d-e8d6-4b30-8586-d6817037a056" severity="error" code="fatal">
        <description>Unable to create dump</description>
      </message>
    </object>
  </execution-result>

The message says it can not rotate the backups, but there is not a simgle backup, so nothing to rotate.

When I run the backup manually, the error occurs immediatly.
When I backup only server configuration (no datas) I have the same error.

Where can I look to find what is the problem ?

 

[IgorG]

Unable to rotate dump: The dump rotation is failed with code '1' at /opt/psa/admin/bin/plesk_agent_manager line 1221.

code '1' mean following:

# perror 1
OS error code 1: Operation not permitted

There can be different reasons of this error:

- remote FTP server is un-reliable or fails during backup upload or rotation
- If directory on remote FTP server has spaces in its name, then backup rotation will fail

Generally I suggest you contact Support Team for checking and fixing this issue directly on your server.