Backup file download problem :/

[Volkan]

OS: CentOS release 6.7 (Final) 64BIT
Plesk Odin version: 12.5.30 Update #18

Hi.Have experiencing the same problem?
Event;
Clicked to download the backup file;

Before you start downloading;

If downloading 16%;

"/tmp" folder;
[root@mail tmp]# du -ah /tmp/
445M /tmp/dumphe3rTj.tar
445M /tmp/dumpCn018C.tar
445M /tmp/dump92PQlz.tar
445M /tmp/dumpp3GOfT.tar
445M /tmp/dumpuupjUD.tar
445M /tmp/dump3wur3I.tar
0 /tmp/autoinstaller_webui_socket
445M /tmp/dumpkrWX5V.tar
0 /tmp/psa-installer.lock
445M /tmp/dumpeCdRlz.tar
4.0K /tmp/vmware-root/vmware-apploader-21216.log
4.0K /tmp/vmware-root/vmware-apploader-21158.log
8.0K /tmp/vmware-root/vmware-apploader-1187.log
8.0K /tmp/vmware-root/vmware-apploader-1160.log
8.0K /tmp/vmware-root/vmware-apploader-1171.log
8.0K /tmp/vmware-root/vmware-21158.log
8.0K /tmp/vmware-root/vmware-apploader-1155.log
8.0K /tmp/vmware-root/vmware-21216.log
60K /tmp/vmware-root
4.0K /tmp/tortix-install.log
445M /tmp/dumpTBux7J.tar
445M /tmp/dumpICDQfT.tar
445M /tmp/dumpV9P8Ay.tar
445M /tmp/dumpYcPqp6.tar
445M /tmp/dumpj9SQmJ.tar
445M /tmp/dump3fGPfT.tar
0 /tmp/autoinstaller3.log
445M /tmp/dumpYpwbBy.tar
445M /tmp/dump4ytsvG.tar
445M /tmp/dumpLuCwyA.tar
445M /tmp/dumpDAq0fV.tar
445M /tmp/dumpHuaKcP.tar
445M /tmp/dumpx8PBV7.tar
445M /tmp/dumpaoIPfT.tar
445M /tmp/dumpJXtgR6.tar
445M /tmp/dumpNcFJiI.tar
445M /tmp/dumpY58Y8C.tar
445M /tmp/dumpD03TCB.tar
445M /tmp/dumpZg8HEu.tar
4.0K /tmp/.ICE-unix
4.0K /tmp/vgauthsvclog.txt.0
445M /tmp/dumpI2UeoM.tar
445M /tmp/dumpeugIcP.tar
445M /tmp/dumpjU8q0L.tar
445M /tmp/dumpTzuTDa.tar
14G /tmp/

As soon as the disk occupancy rate of 100%.
psa.conf;
[root@mail /]# cat /etc/psa/psa.conf
#
# (c) Copyright 1999-2008 Parallels
# All Rights Reserved
#
# This file is used to declare the location of different utilities,
# services, and/or packages within Plesk. No changes should be made
# to this file without first consulting support. Any changes made can
# affect service availability and performance.
#
# Each line in this file follows the following format:
#
# variable [whitespace characters] value
#
# That is, the name of the field, followed by spaces or tabs, followed
# by field value. Trailing spaces are removed.
#

# Plesk tree
PRODUCT_ROOT_D /usr/local/psa

# Directory of SysV-like Plesk initscripts
PRODUCT_RC_D /etc/init.d

# Directory for config files
PRODUCT_ETC_D /usr/local/psa/etc

# Directory for service utilities
PLESK_LIBEXEC_DIR /usr/lib64/plesk-9.0

# Virtual hosts directory
HTTPD_VHOSTS_D /var/www/vhosts

# Apache configuration files directory
HTTPD_CONF_D /etc/httpd/conf

# Apache include files directory
HTTPD_INCLUDE_D /etc/httpd/conf.d

# Apache binary
HTTPD_BIN /usr/sbin/httpd

# Apache log files directory
HTTPD_LOG_D /var/log/httpd

# Apache startup script
HTTPD_SERVICE httpd

# Qmail directory
QMAIL_ROOT_D /var/qmail

# Location of qmail maildirs
PLESK_MAILNAMES_D /var/qmail/mailnames

# Path to rblsmtpd
RBLSMTPD /usr/sbin/rblsmtpd

# Bind
NAMED_RUN_ROOT_D /var/named/chroot

# Webalizer
WEB_STAT /usr/bin/webalizer

# MySQL
MYSQL_VAR_D /var/lib/mysql
MYSQL_BIN_D /usr/bin
MYSQL_SOCKET /var/lib/mysql/mysql.sock

# PostgreSQL
PGSQL_DATA_D /var/lib/pgsql/data
PGSQL_CONF_D /var/lib/pgsql/data
PGSQL_BIN_D /usr/bin

# Backups directory
DUMP_D /var/lib/psa/dumps
DUMP_TMP_D /tmp

# Mailman directories
MAILMAN_ROOT_D /usr/lib/mailman
MAILMAN_VAR_D /var/lib/mailman

# Python binary
PYTHON_BIN /usr/bin/python

# Tomcat root directory
CATALINA_HOME /usr/share/tomcat6

# DrWeb
DRWEB_ROOT_D /opt/drweb
DRWEB_ETC_D /etc/drweb

# GnuPG binary
GPG_BIN /usr/bin/gpg

# Tar binary
TAR_BIN /bin/tar

# AWStats
AWSTATS_ETC_D /etc/awstats
AWSTATS_BIN_D /var/www/cgi-bin/awstats
AWSTATS_TOOLS_D /usr/share/awstats
AWSTATS_DOC_D /var/www/html/awstats

# openssl binary
OPENSSL_BIN /usr/bin/openssl

LIB_SSL_PATH /lib/libssl.so
LIB_CRYPTO_PATH /lib/libcrypto.so

CLIENT_PHP_BIN /usr/local/psa/bin/php-cli

# SNI
SNI_SUPPORT true

# APS controller
APS_DB_DRIVER_LIBRARY /usr/lib64/sw/libmysqlserver.so.2.0

# IPv6 support in backend
IPv6_DISABLED false

# SpamAssassin max mail size (in bytes)
SA_MAX_MAIL_SIZE 256000

How can I fix this situation?

 

[Dmitry Y.]

When you click Download button at first a dump packed to the temporary folder, then it streamed to the browser.
If I understood correctly single pressing on Download button produced a lot of similar archive files.
Lets try to find some information in log files. Check /var/log/plesk/panel.log (enable debug logging in panel.ini to obtain more information)

 

[Volkan]

When you click Download button at first a dump packed to the temporary folder, then it streamed to the browser.
If I understood correctly single pressing on Download button produced a lot of similar archive files.
Lets try to find some information in log files. Check /var/log/plesk/panel.log (enable debug logging in panel.ini to obtain more information)

Thank you. Very interesting.
I Disable;
Internet Download Manager

I download a backup file again. (Smoothly.)

"Check /var/log/plesk/panel.log (enable debug logging in panel.ini to obtain more information)"
I tried again. Internet Download Manager (Active.)
"panel.log" I checked. There is nothing about the backup.

I found this;
/var/log/plesk/PMM/pmmcli.log

 

[Volkan]

And /var/log/plesk/PMM/pmmcli_daemon.log

 

[Dmitry Y.]

As I can see from pmmcli.log there are several calls of backend dump export utility. It means frontend calls it several times for some reason.
Download starts after redirecting from password entering form to backup list screen. I don't know what exactly happened, but seems like at this stage several requests have been sent.
I've tried to reproduce it on my environment without succeess.
I think it is that case, when you need to contact tech support.

 

[Volkan]

As I can see from pmmcli.log there are several calls of backend dump export utility. It means frontend calls it several times for some reason.
Download starts after redirecting from password entering form to backup list screen. I don't know what exactly happened, but seems like at this stage several requests have been sent.
I've tried to reproduce it on my environment without succeess.
I think it is that case, when you need to contact tech support.

Download the program has more than one request. (IDM-Internet Download Manager)

Plesk inconsistent answers to those requests.
I just 1 domain name hosting.
Not a big problem for me.
I'm just trying to understand the situation.
Thank you.

My English may be poor.
I use the translation

 

[whytefyre]

Have you tried setting the split limit in IDM to only 1? Part of the reason I think it's happening is the requests made by IDM are unique, hence Plesk is thinking it needs to create unique files based on the number of requests sent by IDM.