Resolved Error on Plesk Onyx while Restore Backup

[Nilton Santos]

Hello Evebody,

I have a message bellow when restore backup on Plesk Onyx Linux:

Unable to import file as dump: Unable to convert dump to current format because it too old
Warning: How to do Progressive Backup could not be found:
backup_info_1703150114.xml
backup_info_1703150114_1703160114.xml
Not all files can be restored. Upload the missing parts and try restoring again.

But i have all files correctly add on FTP, like this:
-rw-r--r-- 1 1021 ftpgroup 5368709120 Mar 15 04:00 backup_1703150114.tar
-rw-r--r-- 1 1021 ftpgroup 5368709120 Mar 15 04:16 backup_1703150114.tar1
-rw-r--r-- 1 1021 ftpgroup 5368709120 Mar 15 04:40 backup_1703150114.tar2
-rw-r--r-- 1 1021 ftpgroup 5368709120 Mar 15 05:07 backup_1703150114.tar3
-rw-r--r-- 1 1021 ftpgroup 5368709120 Mar 15 05:51 backup_1703150114.tar4
-rw-r--r-- 1 1021 ftpgroup 5368709120 Mar 15 06:04 backup_1703150114.tar5
-rw-r--r-- 1 1021 ftpgroup 4319322869 Mar 15 06:28 backup_1703150114.tar6
-rw-r--r-- 1 1021 ftpgroup 561162481 Mar 16 03:08 backup_1703150114_1703160114.tar
-rw-r--r-- 1 1021 ftpgroup 533920497 Mar 17 02:47 backup_1703150114_1703170114.tar
-rw-r--r-- 1 1021 ftpgroup 1000067825 Mar 18 02:41 backup_1703150114_1703180114.tar
-rw-r--r-- 1 1021 ftpgroup 689356017 Mar 19 02:38 backup_1703150114_1703190114.tar
-rw-r--r-- 1 1021 ftpgroup 663006961 Mar 20 02:45 backup_1703150114_1703200114.tar

How can I resolve this?

 

[IgorG]

Unable to convert dump to current format because it too old

#10

 

[Nilton Santos]

Igor

My backup files are on remote FTP only, How should I proceed in this case?

 

[Nilton Santos]

Hello,

See below the official solution by plesk support:

"Hello,

To restore a backup I can recommend the following:

1. Download required backup(s) from FTP server on the Plesk server.

These backups are full server backups:
-rw-r--r-- 1 1021 ftpgroup 5368709120 Mar 15 05:51 backup_1703150114.tar4
-rw-r--r-- 1 1021 ftpgroup 5368709120 Mar 15 06:04 backup_1703150114.tar5

And these backups are a full server backup plus incremental backups and should be downloaded together:
-rw-r--r-- 1 1021 ftpgroup 4319322869 Mar 15 06:28 backup_1703150114.tar6
-rw-r--r-- 1 1021 ftpgroup 561162481 Mar 16 03:08 backup_1703150114_1703160114.tar
-rw-r--r-- 1 1021 ftpgroup 533920497 Mar 17 02:47 backup_1703150114_1703170114.tar
-rw-r--r-- 1 1021 ftpgroup 1000067825 Mar 18 02:41 backup_1703150114_1703180114.tar
-rw-r--r-- 1 1021 ftpgroup 689356017 Mar 19 02:38 backup_1703150114_1703190114.tar
-rw-r--r-- 1 1021 ftpgroup 663006961 Mar 20 02:45 backup_1703150114_1703200114.tar
2. Extract downloaded backup archives to /var/lib/psa/dumps directory:
tar -xvf backup_1703150114.tar6 -C /var/lib/psa/dumps/
3. After that backups will be accessible from Plesk and can be restored.

If that does not help, please let us know and we will arrange a remote TeamViewer session.

Best regards,

Artyom Baranov
Technical Support Engineer
Plesk"