Issue "Error: pmm utility 'PMMCli' raised an exception. Error code is: -1"

[Nishant Tanwar]

Hi Plesk Users,

I have a problem on Plesk 11.5 version in Windows server 2008

Getting below error during backup setup

Error: pmm utility 'PMMCli' raised an exception. Error code is: -1
See pmmcli.log to find out detailed information on this


pmmcli.log details
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[2017-04-26 21:40:44.278|40856] DEBUG: LOG: custom log C:\Program Files (x86)\Parallels\Plesk\PMM\logs\backup-2017-04-26-21-40-44-488\backup.log
[2017-04-26 21:40:44.313|40856] INFO: Executing <subprocess[39644] 'C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin\\plesk_agent_manager.exe server --get-size --session-path=C:\\Program Files (x86)\\Parallels\\Plesk\\PMM\\sessions\\2017-04-26-214044.615'>
[2017-04-26 21:40:44.391|40856] INFO: Subprocess raised ExecuteException: Subprocess <subprocess[39644] 'C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin\\plesk_agent_manager.exe server --get-size --session-path=C:\\Program Files (x86)\\Parallels\\Plesk\\PMM\\sessions\\2017-04-26-214044.615'> was finished with exit code -1
== STDOUT ====================
********** Exception handled start **********
System.IO.FileNotFoundException: Could not load file or assembly 'psadump, Version=11.5.30.33819, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.
File name: 'psadump, Version=11.5.30.33819, Culture=neutral, PublicKeyToken=null'
at plesk_agent_manager.Program._Main(String command, String sessionPath, List`1 arguments)
at plesk_agent_manager.Program.Main(String[] args)

=== Pre-bind state information ===
LOG: DisplayName = psadump, Version=11.5.30.33819, Culture=neutral, PublicKeyToken=null
(Fully-specified)
LOG: Appbase = file:///C:/Program Files (x86)/Parallels/Plesk/admin/bin/
LOG: Initial PrivatePath = NULL
Calling assembly : psa100dump, Version=11.5.30.33819, Culture=neutral, PublicKeyToken=null.
===
LOG: This bind starts in default load context.
LOG: Using application configuration file: C:\Program Files (x86)\Parallels\Plesk\admin\bin\plesk_agent_manager.exe.Config
LOG: Using host configuration file:
LOG: Using machine configuration file from C:\Windows\Microsoft.NET\Framework\v4.0.30319\config\machine.config.
LOG: Policy not being applied to reference at this time (private, custom, partial, or location-based assembly bind).
LOG: Attempting download of new URL file:///C:/Program Files (x86)/Parallels/Plesk/admin/bin/psadump.DLL.
LOG: Attempting download of new URL file:///C:/Program Files (x86)/Parallels/Plesk/admin/bin/psadump/psadump.DLL.
LOG: Attempting download of new URL file:///C:/Program Files (x86)/Parallels/Plesk/admin/bin/psadump.EXE.
LOG: Attempting download of new URL file:///C:/Program Files (x86)/Parallels/Plesk/admin/bin/psadump/psadump.EXE.

********** Exception handled end **********

== STDERR ====================

[2017-04-26 21:40:44.392|40856] CRITICAL: PMMUtility exception:
Subprocess <subprocess[39644] 'C:\\Program Files (x86)\\Parallels\\Plesk\\admin\\bin\\plesk_agent_manager.exe server --get-size --session-path=C:\\Program Files (x86)\\Parallels\\Plesk\\PMM\\sessions\\2017-04-26-214044.615'> was finished with exit code -1
== STDOUT ====================
********** Exception handled start **********
System.IO.FileNotFoundException: Could not load file or assembly 'psadump, Version=11.5.30.33819, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.
File name: 'psadump, Version=11.5.30.33819, Culture=neutral, PublicKeyToken=null'
at plesk_agent_manager.Program._Main(String command, String sessionPath, List`1 arguments)
at plesk_agent_manager.Program.Main(String[] args)

=== Pre-bind state information ===
LOG: DisplayName = psadump, Version=11.5.30.33819, Culture=neutral, PublicKeyToken=null
(Fully-specified)
LOG: Appbase = file:///C:/Program Files (x86)/Parallels/Plesk/admin/bin/
LOG: Initial PrivatePath = NULL
Calling assembly : psa100dump, Version=11.5.30.33819, Culture=neutral, PublicKeyToken=null.
===
LOG: This bind starts in default load context.
LOG: Using application configuration file: C:\Program Files (x86)\Parallels\Plesk\admin\bin\plesk_agent_manager.exe.Config
LOG: Using host configuration file:
LOG: Using machine configuration file from C:\Windows\Microsoft.NET\Framework\v4.0.30319\config\machine.config.
LOG: Policy not being applied to reference at this time (private, custom, partial, or location-based assembly bind).
LOG: Attempting download of new URL file:///C:/Program Files (x86)/Parallels/Plesk/admin/bin/psadump.DLL.
LOG: Attempting download of new URL file:///C:/Program Files (x86)/Parallels/Plesk/admin/bin/psadump/psadump.DLL.
LOG: Attempting download of new URL file:///C:/Program Files (x86)/Parallels/Plesk/admin/bin/psadump.EXE.
LOG: Attempting download of new URL file:///C:/Program Files (x86)/Parallels/Plesk/admin/bin/psadump/psadump.EXE.

********** Exception handled end **********

== STDERR ====================

Traceback (most recent call last):
File "C:\Program Files (x86)\Parallels\Plesk\admin\share\pmmcli\pmmcli.py", line 2491, in main
data_action_response, errcode_response, error_message = actions.get(sys.argv[1][2:])(parameters)
File "C:\Program Files (x86)\Parallels\Plesk\admin\share\pmmcli\pmmcli.py", line 2354, in make_dump
return ActionRunner(MakeDumpAction, backup_task_description, None).doActivity()
File "C:\Program Files (x86)\Parallels\Plesk\admin\share\pmmcli\pmmcli.py", line 164, in doActivity
result = self.processor.doActivity()
File "C:\Program Files (x86)\Parallels\Plesk\admin\share\pmmcli\pmmcli.py", line 1349, in doActivity
raise PMMUtilityException('PMMCli', x)
PMMUtilityException: PMMCli was finished with exit code -1

[2017-04-26 21:40:44.392|40856] INFO: Outgoing packet:
<?xml version="1.0" encoding="UTF-8"?>
<response>
<errcode>1000</errcode>
<errmsg>pmm utility 'PMMCli' raised an exception. Error code is: -1
See pmmcli.log to find out detailed information on this</errmsg>
</response>
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