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Failed to update Panel (automatic update)

JP Kelly

JP Kelly

Regular Pleskian
Lately I have been getting "Failed to update Panel." messages.
This is from the automatic updater.
I am not sure how automatic updates was enabled or how to disable automatic updates.
How can I turn on or turn off automatic updates?

Here is the failed update log:

Code: 
Execution failed.
Command: autoinstaller
Arguments: Array
(
    [0] => --select-product-id
    [1] => plesk
    [2] => --select-release-current
    [3] => --upgrade-installed-components
)

Details: File downloading products.inf3: 100% was finished.
File downloading plesk.inf3: 28%..84%..100% was finished.
File downloading ppsmbe.inf3: 100% was finished.
File downloading sitebuilder.inf3: 100% was finished.
File downloading sso.inf3: 100% was finished.
File downloading setemplates.inf3: 49%..100% was finished.
File downloading pp-sitebuilder.inf3: 13%..27%..55%..83%..100% was finished.
File downloading billing.inf3: 11%..22%..33%..45%..62%..79%..100% was finished.
File downloading mysql.inf3: 100% was finished.
File downloading apache.inf3: 100% was finished.
Checking for installed packages...
File downloading PSA_10.4.4/plesk-10.4.4-cos5-x86_64.inf3: 10%..20%..31%..40%..52%..60%..70%..81%..90%..100% was finished.
File downloading PSA_10.4.4/plesk-patches-10.4.4-cos5-x86_64.inf3: 10%..26%..35%..43%..52%..60%..70%..83%..94%..100% was finished.
File downloading SITEBUILDER_10.4.4/sitebuilder-10.4.4-rhall-all.inf3: 100% was finished.
File downloading BILLING_10.4.4/billing-10.4.4-rhall-all.inf3: 100% was finished.
File downloading MYSQL_5.1/mysql-5.1-rhel5-x86_64.inf3: 88%..100% was finished.
File downloading MYSQL_5.5/mysql-5.5-rhel5-x86_64.inf3: 87%..100% was finished.
File downloading APACHE_2.2.21/apache-2.2.21-rh5-x86_64.inf3: 99%..100% was finished.
Parallels Containers were detected. Trying to connect to VZAgent...Warning! Failed to connect to VZAgent: ioctl: Transport endpoint is not connected
Detecting installed product components.
Gathering information about installed license key...
Launching component checkers...
File downloading PSA_10.4.4/examiners/panel_preupgrade_checker.php: 11%..23%..37%..40%..51%..69%..74%..85%..100% was finished.
Retrieving information about the installed packages...
File downloading SITEBUILDER_10.4.4/update-rpm-RedHat-all-all/update-10.4.4-rhall-all.hdr.gz: 100% was finished.
File downloading PSA_10.4.4/update-rpm-CentOS-5-x86_64/update-10.4.4-cos5-x86_64.hdr.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PSA_10.4.4/dist-rpm-CentOS-5-x86_64/build-10.4.4-cos5-x86_64.hdr.gz: 10%..20%..30%..40%..51%..60%..70%..80%..90%..100% was finished.
File downloading PSA_10.4.4/thirdparty-rpm-CentOS-5-x86_64/thirdparty-10.4.4-cos5-x86_64.hdr.gz: 11%..23%..34%..52%..81%..90%..100% was finished.
File downloading BILLING_10.4.4/thirdparty-rpm-RedHat-all-all/thirdparty-10.4.4-rhall-all.hdr.gz: 100% was finished.
File downloading BILLING_10.4.4/update-rpm-RedHat-all-all/update-10.4.4-rhall-all.hdr.gz: 100% was finished.
File downloading BILLING_10.4.4/dist-rpm-RedHat-all-all/build-10.4.4-rhall-all.hdr.gz: 10%..20%..33%..40%..50%..63%..70%..81%..93%..100% was finished.
File downloading SITEBUILDER_10.4.4/dist-rpm-RedHat-all-all/build-10.4.4-rhall-all.hdr.gz: 13%..20%..36%..41%..53%..60%..70%..84%..90%..100% was finished.
File downloading SITEBUILDER_10.4.4/thirdparty-rpm-RedHat-all-all/thirdparty-10.4.4-rhall-all.hdr.gz: 100% was finished.
Determining the packages that need to be installed.
Following amount of diskpace required in directories:
/usr/local: 1800.00 Mb.
/var/cache/mt: 82.58 Mb.
Total required: 1882.58 Mb, available 135428.00 Mb.

File downloading PSA_10.4.4/dist-rpm-CentOS-5-x86_64/base/plesk-base-10.13.4-cos5.build1013120126.11.x86_64.rpm: completed.
File downloading PSA_10.4.4/dist-rpm-CentOS-5-x86_64/base/plesk-core-10.13.4-cos5.build1013120126.11.x86_64.rpm: completed.
File downloading PSA_10.4.4/dist-rpm-CentOS-5-x86_64/base/plesk-l10n-10.13.4-cos5.build1013120126.11.noarch.rpm: completed.
File downloading PSA_10.4.4/dist-rpm-CentOS-5-x86_64/base/plesk-skins-10.13.4-12012611.noarch.rpm: completed.
File downloading PSA_10.4.4/dist-rpm-CentOS-5-x86_64/base/psa-10.4.4-cos5.build1013120126.11.x86_64.rpm: completed.
File downloading PSA_10.4.4/dist-rpm-CentOS-5-x86_64/base/psa-awstats-configurator-10.13.4-cos5.build1013120126.11.noarch.rpm: completed.
File downloading PSA_10.4.4/dist-rpm-CentOS-5-x86_64/base/psa-libpam-plesk-10.13.4-cos5.build1013120126.11.x86_64.rpm: completed.
File downloading PSA_10.4.4/dist-rpm-CentOS-5-x86_64/base/psa-locale-base-en-US-10.13.4-cos5.build1013120126.11.noarch.rpm: completed.
File downloading PSA_10.4.4/dist-rpm-CentOS-5-x86_64/base/psa-pylibplesk-10.13.4-cos5.build1013120126.11.x86_64.rpm: completed.
File downloading PSA_10.4.4/dist-rpm-CentOS-5-x86_64/base/psa-selinux-10.13.4-cos5.build1013120126.11.noarch.rpm: completed.
File downloading PSA_10.4.4/dist-rpm-CentOS-5-x86_64/base/psa-triggers-10.13.4-cos5.build1013120126.11.noarch.rpm: completed.
File downloading PSA_10.4.4/dist-rpm-CentOS-5-x86_64/opt/updater/psa-autoinstaller-3.11.0-111108.13.x86_64.rpm: completed.
File downloading PSA_10.4.4/dist-rpm-CentOS-5-x86_64/opt/migration/psa-migration-agents-10.13.4-cos5.build1013120126.11.x86_64.rpm: completed.
File downloading PSA_10.4.4/dist-rpm-CentOS-5-x86_64/opt/migration/psa-migration-manager-10.13.4-cos5.build1013120126.11.x86_64.rpm: completed.
File downloading PSA_10.4.4/dist-rpm-CentOS-5-x86_64/opt/php5/psa-php5-configurator-1.6.1-cos5.build1013120126.11.x86_64.rpm: completed.
File downloading PSA_10.4.4/dist-rpm-CentOS-5-x86_64/opt/maildrivers/plesk-mail-qc-driver-10.13.4-cos5.build1013120126.11.x86_64.rpm: completed.
File downloading PSA_10.4.4/dist-rpm-CentOS-5-x86_64/opt/maildrivers/psa-courier-imap-3.0.8-cos5.build1013120126.11.x86_64.rpm: completed.
File downloading PSA_10.4.4/dist-rpm-CentOS-5-x86_64/opt/maildrivers/psa-mail-driver-common-10.13.4-cos5.build1013120126.11.x86_64.rpm: completed.
File downloading PSA_10.4.4/dist-rpm-CentOS-5-x86_64/opt/maildrivers/psa-qmail-1.03-cos5.build1013120126.11.x86_64.rpm: completed.
File downloading PSA_10.4.4/dist-rpm-CentOS-5-x86_64/opt/modules/firewall/psa-firewall-10.13.4-cos5.build1013120126.11.x86_64.rpm: completed.
File downloading PSA_10.4.4/dist-rpm-CentOS-5-x86_64/opt/modules/vpn/psa-vpn-10.13.4-cos5.build1013120126.11.x86_64.rpm: completed.
File downloading PSA_10.4.4/dist-rpm-CentOS-5-x86_64/opt/modules/fileserver/psa-fileserver-10.13.4-cos5.build1013120126.11.x86_64.rpm: completed.
File downloading PSA_10.4.4/update-rpm-CentOS-5-x86_64/samba-3.0.33-3.38.el5_8.x86_64.rpm: completed.
File downloading PSA_10.4.4/dist-rpm-CentOS-5-x86_64/opt/modules/watchdog/psa-watchdog-10.13.4-cos5.build1013120126.11.x86_64.rpm: completed.
File downloading PSA_10.4.4/dist-rpm-CentOS-5-x86_64/opt/modules/csgs/cs-gs-2.0.0-cos5.build1013120126.11.x86_64.rpm: completed.
File downloading PSA_10.4.4/dist-rpm-CentOS-5-x86_64/opt/mailman/psa-mailman-configurator-10.13.4-cos5.build1013120126.11.x86_64.rpm: completed.
File downloading PSA_10.4.4/dist-rpm-CentOS-5-x86_64/opt/mail/psa-spamassassin-10.13.4-cos5.build1013120126.11.x86_64.rpm: completed.
File downloading PSA_10.4.4/dist-rpm-CentOS-5-x86_64/opt/backup/psa-backup-manager-10.13.4-cos5.build1013120126.11.x86_64.rpm: completed.
File downloading PSA_10.4.4/dist-rpm-CentOS-5-x86_64/opt/horde/psa-horde-3.3.10-cos5.build1013120126.11.noarch.rpm: completed.
File downloading PSA_10.4.4/update-rpm-CentOS-5-x86_64/samba-common-3.0.33-3.38.el5_8.x86_64.rpm: completed.
File downloading PSA_10.4.4/update-rpm-CentOS-5-x86_64/libsmbclient-3.0.33-3.38.el5_8.x86_64.rpm: completed.
Starting installation of packages
Changing shell for popuser.
Shell not changed.
Changing shell for mhandlers-user.
Shell not changed.

**** Product prep-install started.

===> Checking for previous installation ... found.
Create user 'psaadm' and group 'psaadm'
 Checking for the group 'psaadm'...
 Group 'psaadm' already exists

 Checking for the user 'psaadm'...
 User 'psaadm' already exists

Create group swkey-data
 Checking for the group 'swkey-data'...
 Group 'swkey-data' already exists

 Checking for the group 'swkey-data'...
 Trying to add supplementary group 'swkey-data' for user 'psaadm'...  already there
Create Mail accounts
 Checking for the group 'popuser'...
 Group 'popuser' already exists

 Checking for the user 'popuser'...
 User 'popuser' already exists

 Checking for the user 'mhandlers-user'...
 User 'mhandlers-user' already exists

 Trying to got legacy variables... done
 Trying to save legacy variables... done
 Checking for the system groups and users necessary for ftp server...
 Checking for the group 'psaftp'...
 Group 'psaftp' already exists

 Checking for the user 'psaftp'...
 User 'psaftp' already exists
Lately my Plesk 10.4.4 has been giving me "Failed Automatic Update" messages.
I am not sure how automatic updates was enabled or how to disable automatic updates.
Where can I turn on or turn off automatic updates?

Here is the log of the failed update:

/tmp should have at least 777 file access permissions.
Run 'chmod 1777 /tmp' as root to set up proper file access permissions.

*****  problem report *****
/tmp should have at least 777 file access permissions.
Run 'chmod 1777 /tmp' as root to set up proper file access permissions.

ERROR: An error occurred during performing of installation PREP actions (see log for details). Installation was rolled back.
Warning! Not all packages were installed.
Please check if your system services are operable.
Please resolve this issue and try installing the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.
 
JP Kelly said:
how to disable automatic updates.
How can I turn on or turn off automatic updates?
Click to expand...

Update and Upgrade Settings -> Automatically download and install updates for the currently installed version (Recommended)
 
Though, before disabling automatic updates (which are a good thing - they deliver bug and security fixes), I would recommend to follow the advice in the error message and check permissions on your /tmp folder.
 
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