• Introducing WebPros Cloud - a fully managed infrastructure platform purpose-built to simplify the deployment of WebPros products !  WebPros Cloud enables you to easily deliver WebPros solutions — without the complexity of managing the infrastructure.
    Join the pilot program today!
  • Support for BIND DNS has been removed from Plesk for Windows due to security and maintenance risks.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS.

Failed to update Plesk v. 12.0.18

Kyle.A

New Pleskian
Hi,

I was looking for a little advice if possible, I have searched around and found a couple of pages relating to this but I'm not sure if any of the suggested solutions apply, here is the info:

Your operating system ( Ubuntu Server 14.04 LTS with Plesk 12.5 (64-bit) )
Your current used Plesk- Product ( Plesk v. 12.0.18 )

The last couple of update have failed to run the error as far as I can see is the following:

Code:
The following packages have unmet dependencies:
 linux-headers-generic : Depends: linux-headers-3.13.0-66-generic but it is not going to be installed
 psa-updates : Depends: sw-engine (>= 2.13.13) but 2.13.12-ubuntu1404.201502091720 is to be installed

Here is the most of the log file as the post can only support 1000 characters:

Code:
Execution failed.
Command: autoinstaller
Arguments: Array
(
    [0] => --select-product-id
    [1] => plesk
    [2] => --select-release-current
    [3] => --upgrade-installed-components
    [4] => --include-components-from-class
    [5] => vendor=parallels
    [6] => --include-components-from-class
    [7] => patched
)

--- REMOVED GET REQUESTS

Fetched 5011 kB in 3min 36s (23.2 kB/s)
Reading package lists...
Detecting installed product components.
Gathering information about installed license key...
Launching component checkers...
File downloading PSA_12.0.18/examiners/panel_preupgrade_checker.php: 10%..20%..31%..41%..51%..60%..70%..80%..91%..100% was finished.
File downloading PSA_12.0.18/examiners/php_launcher.sh: 100% was finished.
Checking whether the package dependencies are resolved.
E: Unmet dependencies. Try 'apt-get -f install' with no packages (or specify a solution).
---X--- `apt-get` output ---------------------
Reading package lists...
Building dependency tree...
Reading state information...
You might want to run 'apt-get -f install' to correct these:
The following packages have unmet dependencies:
 linux-headers-generic : Depends: linux-headers-3.13.0-66-generic but it is not going to be installed
 psa-updates : Depends: sw-engine (>= 2.13.13) but 2.13.12-ubuntu1404.201502091720 is to be installed

---------------------- `apt-get` output ---X---
Collecting error details into log file...

ERROR: Installation will not continue

The apg-get failed with the following message:
Reading package lists...
Building dependency tree...
Reading state information...
You might want to run 'apt-get -f install' to correct these:
The following packages have unmet dependencies:
 linux-headers-generic : Depends: linux-headers-3.13.0-66-generic but it is not going to be installed
 psa-updates : Depends: sw-engine (>= 2.13.13) but 2.13.12-ubuntu1404.201502091720 is to be installed

Not all packages were installed.
Please, contact product technical support.

If you need more information please do ask I will do my best to reply as soon as possible.

Many Thanks,
Kyle
 
Back
Top