• Please be aware: Kaspersky Anti-Virus has been deprecated
    With the upgrade to Plesk Obsidian 18.0.64, "Kaspersky Anti-Virus for Servers" will be automatically removed from the servers it is installed on. We recommend that you migrate to Sophos Anti-Virus for Servers.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.
  • We’re working on enhancing the Monitoring feature in Plesk, and we could really use your expertise! If you’re open to sharing your experiences with server and website monitoring or providing feedback, we’d love to have a one-hour online meeting with you.

Issue Icons post getting server error

Please check this guide first. It refers to 404 error, but in a combination with .htaccess rules and Wordpress, this could show up as a 403 in your Wordpress installation. The basic issue is that "icons" is a reserved directory name in Apache default installations. So if you want to use an individual /icons path in your website, you first need to remove that default setup from Apache.

 
Thanks for quick reply.
One more problem: Unable to upgrade with latest. Pls help

Got error after few moments

This site can’t be reached​

websitename.com took too long to respond.
 
- Is the web server online
# service httpd status
or
# service apache2 status

# service nginx status

- Is the IP address unblocked or may it be blocked by Fail2Ban (GUI > Tools & Settings > Security > IP Address Banning)
 
Yes, web server is online. and no IP blocked

How to find status for these?
# service httpd status
or
# service apache2 status

# service nginx status)
 
- Does the name of your website resolve to the correct IP address?
- Can you ping the domain name from your local computer?
- Is traceroute completing the connection to your server?
- Are the web server configuration files present in /var/www/vhosts/system/<domain name>/conf ?
- Do you see anything interesting in /var/www/vhosts/<domain name>/logs files that can be related to the issue?
 
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