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Good evening, my fellow Pleskians!
TL;DR : I need the TTL setting for DNS records.
Here's a little thought/rant about my biggest issue with Plesk, followed by a question if anyone else is in the same situation.
Where to begin?
Last July we decided to switch our web hosting platform over to Plesk from cPanel, since we both offer hosting on Linux and Windows and wanted a unified look for the control panel. It wasn't hurting either that Plesk supports SELinux out of the box and seems to offer more security options than cPanel.
Much to my horror, shortly before launch of the new environment, I noticed that a little tiny field was missing from the DNS Settings, the field to change the TTL for individual records. At first I thought I had made some mistake or was looking in the wrong place, I mean, what Web Hosting Control Panel dosen't offer the ability to change the TTL for individual records? On that day I realised that Plesk must be the only product on that market that dosen't offer this simple but critical function. And I fully admit that when I was evaluating Plesk I just skimmed lightly over the DNS Settings and didn't pay much attention to it, just saw that it was in place, looked nice and is easy to use.
So, I contacted the support and a part of the sales team about this matter. The answer I was given was that my request is reasonable but the demand for this functionality is low on uservoice.com (https://plesk.uservoice.com/forums/...ons/suggestions/9462309-add-dns-ttl-per-entry), beside the request on Uservoice they have not received a request about this from their partners/customers for the last few years.
Can it really be that people just don't change TTL settings, ever?
I know that I can change the TTL for the SOA record, but that is just wrong when you need to change the TTL for one record. Besides by changing the TTL on the SOA record then you're not honoring RFC1030 and RFC1033.
So.... my question. Has anyone been in this situation, and how did you resolve it? I just can't believe that I'm the only one that's about to punch through my monitor because of this.
What I ended up doing is using ISPConfig for the DNS management by letting Plesk use a custom DNS backend that I had to create to be able to interact with our authoritive DNS servers. That backend creates the DNS zone in ISPConfig, creates all the records that are defined in the DNS template in Plesk, creates the user accounts, synchronized the user account password from Plesk over to ISPConfig and so on.
This setup is working, and working quite well actually, but I want to have the DNS Settings inside Plesk, not to have the customer open the DNS Management with a custom button, inside an iframe and has to log in (again) to make DNS changes.
Tonight I started to work on a custom Plesk extension that will interact with the ISPConfig API so I can keep the management inside the Plesk CP, but at the same time I thought (again), why isn't this feature in Plesk? I just can't believe it's that hard/complicated/time consuming to add this one field? Plesk apparently had time to create the extension "GET Your Pizza! 1.0.0"....
If you're still reading, thank you for taking the time.
Over and out!
Gummi - the frustrated Icelander
TL;DR : I need the TTL setting for DNS records.
Here's a little thought/rant about my biggest issue with Plesk, followed by a question if anyone else is in the same situation.
Where to begin?
Last July we decided to switch our web hosting platform over to Plesk from cPanel, since we both offer hosting on Linux and Windows and wanted a unified look for the control panel. It wasn't hurting either that Plesk supports SELinux out of the box and seems to offer more security options than cPanel.
Much to my horror, shortly before launch of the new environment, I noticed that a little tiny field was missing from the DNS Settings, the field to change the TTL for individual records. At first I thought I had made some mistake or was looking in the wrong place, I mean, what Web Hosting Control Panel dosen't offer the ability to change the TTL for individual records? On that day I realised that Plesk must be the only product on that market that dosen't offer this simple but critical function. And I fully admit that when I was evaluating Plesk I just skimmed lightly over the DNS Settings and didn't pay much attention to it, just saw that it was in place, looked nice and is easy to use.
So, I contacted the support and a part of the sales team about this matter. The answer I was given was that my request is reasonable but the demand for this functionality is low on uservoice.com (https://plesk.uservoice.com/forums/...ons/suggestions/9462309-add-dns-ttl-per-entry), beside the request on Uservoice they have not received a request about this from their partners/customers for the last few years.
Can it really be that people just don't change TTL settings, ever?
I know that I can change the TTL for the SOA record, but that is just wrong when you need to change the TTL for one record. Besides by changing the TTL on the SOA record then you're not honoring RFC1030 and RFC1033.
So.... my question. Has anyone been in this situation, and how did you resolve it? I just can't believe that I'm the only one that's about to punch through my monitor because of this.
What I ended up doing is using ISPConfig for the DNS management by letting Plesk use a custom DNS backend that I had to create to be able to interact with our authoritive DNS servers. That backend creates the DNS zone in ISPConfig, creates all the records that are defined in the DNS template in Plesk, creates the user accounts, synchronized the user account password from Plesk over to ISPConfig and so on.
This setup is working, and working quite well actually, but I want to have the DNS Settings inside Plesk, not to have the customer open the DNS Management with a custom button, inside an iframe and has to log in (again) to make DNS changes.
Tonight I started to work on a custom Plesk extension that will interact with the ISPConfig API so I can keep the management inside the Plesk CP, but at the same time I thought (again), why isn't this feature in Plesk? I just can't believe it's that hard/complicated/time consuming to add this one field? Plesk apparently had time to create the extension "GET Your Pizza! 1.0.0"....
If you're still reading, thank you for taking the time.
Over and out!
Gummi - the frustrated Icelander
