Plesk ERROR function getRootPath

[Sergi1]

Hello,

I cannot log in my Plesk Panel due to this:

ERROR: Call to a member function getRootPath() on a non-object (Abstract.php:141)

I've been looking for solutions and I found this: http://kb.odin.com/en/122234
But I cound fix it.

I've read it is database inconsistency due to missing value entry in the table "ServiceInstanceProperties".
And I found this: http://kb.odin.com/en/122227
But I'm not familiar with SQL so I don't know how to restore it.

Could someone help me or give me a clear step by step indications? I would greatly appreciate it.

Thanks in advance.

Regards.

 

[IgorG]

I can only recommend to create a request to support team to do in-depth investigation to find the reason and to fix it. Please create a ticket to support at https://odin.com/hcap/support/request/ .
You may have free support, please check what kind of Plesk license you use for available support options at http://kb.odin.com/en/121580 .
If there’s no free support in your case, you can order Plesk per-incident support at http://odin.com/hcap/support/buy-support/. Support team will contact you as soon as purchase is processed, and they will do the best to resolve it.
If it is found that your problem was caused by product bug w/o available solution or workaround from Parallels, then your purchase will be re-funded.

 

[Mark12345]

This same problem is posted here: https://talk.plesk.com/threads/not-possible-webhosting.332038/#post-775888

it would be great if the support staff could outline the resolution with more detail.