Resolved Plesk failed Autoupdate from 12.0.18

[Jesse Boydstun]

Plesk failed to update automatically. I tried searching the forum 1st for text from the update logs, but was unable to find anything related to my problem. Can someone please help or point me in the right direction?

Message in Plesk Panel: "Failed to update Plesk. To solve this problem, you can send the update log to Parallels support. View the update logs (April 20, 2017). View the update logs (April 21, 2017). Copy the logs to your computer before you close this message. To close this message, click here."

Update Log:
Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
[4] => --include-components-from-class
[5] => vendor=parallels
[6] => --include-components-from-class
[7] => patched
)

Details: Doing restart of Parallels Installer...
File downloading products.inf3: 100% was finished.
File downloading plesk.inf3: 14%..20%..32%..40%..54%..66%..73%..80%..91%..100% was finished.
File downloading ppsmbe.inf3: 17%..99%..100% was finished.
File downloading sitebuilder.inf3: 100% was finished.
File downloading sso.inf3: 100% was finished.
File downloading setemplates.inf3: 42%..100% was finished.
File downloading pp-sitebuilder.inf3: 13%..30%..42%..58%..74%..90%..100% was finished.
File downloading billing.inf3: 14%..30%..43%..59%..75%..92%..100% was finished.
File downloading mysql.inf3: 100% was finished.
File downloading apache.inf3: 100% was finished.
File downloading nginx.inf3: 41%..54%..62%..100% was finished.
File downloading php71.inf3: 57%..100% was finished.
File downloading php70.inf3: 100% was finished.
File downloading php56.inf3: 46%..100% was finished.
File downloading php55.inf3: 100% was finished.
File downloading php54.inf3: 100% was finished.
File downloading php53.inf3: 100% was finished.
File downloading php52.inf3: 100% was finished.
File downloading pmm.inf3: 66%..100% was finished.
Checking for installed packages...
File downloading PSA_12.0.18/plesk-12.0.18-cos5-x86_64.inf3: 17%..21%..41%..53%..74%..96%..100% was finished.
File downloading PSA_12.0.18/plesk-patches-12.0.18-cos5-x86_64.inf3: 16%..21%..31%..47%..50%..60%..74%..80%..90%..100% was finished.
File downloading SITEBUILDER_12.0.8/sitebuilder-12.0.8-rhall-all.inf3: 100% was finished.
File downloading BILLING_12.0.18/billing-12.0.18-rhall-all.inf3: 100% was finished.
File downloading MYSQL_5.5.52/mysql-5.5.52-rhel5-x86_64.inf3: 74%..100% was finished.
File downloading APACHE_2.2.31/apache-2.2.31-rh5-x86_64.inf3: 100% was finished.
File downloading NGINX_1.11.1/nginx-1.11.1-cos5-x86_64.plesk12.inf3: 100% was finished.
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
RepoError: Cannot find a valid baseurl for repo: addons
YumRepo Error: All mirror URLs are not using ftp, https or file.
Eg. Invalid release/
removing mirrorlist with no valid mirrors: /var/cache/yum/addons/mirrorlist.txt
Detecting installed product components.
Gathering information about installed license key...
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
RepoError: Cannot find a valid baseurl for repo: addons
YumRepo Error: All mirror URLs are not using ftp, https or file.
Eg. Invalid release/
removing mirrorlist with no valid mirrors: /var/cache/yum/addons/mirrorlist.txt

ERROR: The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Please, contact product technical support.

 

[UFHH01]

Hi Jesse Boydstun,

pls. use ( logged in as user "root" over SSH ):

yum clean all
yum update

... afterwards, pls. use the command:

plesk installer --select-product-id plesk --select-release-current --reinstall-patch --install-component base

If you still experience issues, pls. consider to post the output of the command ( logged in as user "root" over SSH ):

yum -v repolist

 

[Jesse Boydstun]

Still no dice. Here's is the output of that command

 

[UFHH01]

Hi Jesse Boydstun,

pls. check your repos first with:

ls -lah /etc/yum.repos.d/

... and continue by INSPECTING the corresponding content of each of the listed repo-lists. Keep a special eye on the word "addons", while searching for misconfigurations in your repo-lists, because this repo has an invalid "baseurl".

 

[Jesse Boydstun]

This was getting outside our expertise, so we ended up engaging our developer and his investigation led him to the following conclusion:
The system our server is running (CentOS 5.5) is no longer in active support and so cannot get updates through Yum (the package manager & software repository).
Media Temple's suggested solution (they can't simply upgrade CentOS) is for us to purchase a new account that has Centos 6 or 7 -- for our level 2 DV account -- and port the website over.

Does that sound right to you? Namely, is the current Plesk updates not compatible with CentOS 5.5?

 

[UFHH01]

Hi Jesse Boydstun,

Does that sound right to you?

If you mean:

(they can't simply upgrade CentOS)

... then the answer is YES. This is a system admnistrator task. YOU have to do that ( or a person you hire for that task ).

Media Temple's suggested solution

...

is for us to purchase a new account that has Centos 6 or 7 -- for our level 2 DV account -- and port the website over.

Sorry, But i'm not aware of your hosting contract and what it does include or doesn't include. YOU have to give us more details, WHAT you rented and with which conditions ... we are not able to guess such a information!

Namely, is the current Plesk updates not compatible with CentOS 5.5?

Let's have a look at the official Plesk 12.0 documentation: => Release Notes for Plesk 12.0 for Linux Systems

Supported Operating Systems

Plesk 12.0 for Linux can run on the following operating systems:

Operating system SNI support IPv6 support
...
CentOS 5.1-5.11 (32-bit and 64-bit)

CentOS 6.0-6.7 (32-bit and 64-bit)

CentOS 7 (64-bit)

...

... so the answer to your questions is: No.