Plesk Update to 8.1.1 Broken Horde/Webmail

[MrSJL]

Plesk Update to 8.1.1 Broken Horde/Webmail Blank Login page

Hi,

I have a 1and1 hosted root server running FC4 on which I upgraded Plesk from version 8.0.0 to 8.1.1 last night.

The first problem was that the Updater kept crashing and the server went off line. I had to do a remote reboot to bring it back up.

All the domains were pointing back to my default domain page and the NAMED (Bind) service wouldn't start. To fix this I ran rndc-confgen and copied the key into rndc.key as it was incorrect (I was getting a bad auth error in /var/logs/messages whenever I tried to start DNS). Then I ran websrvmng -a and restarted the HTTPD service which seemed to fix the domains and point them back to where they were supposed to be.

The problem I can't seem to fix is that now when I go to my Webmail for any of the domains it redirects to /imp/login.php but all I get is a blank page. No error, nothing.

I've tried running the autoinstaller via SSH to update Plesk again and it says that Horde is the latest version. The only thing that doesn't seem to have updated is Spamassassin (which won't let me start it via the Plesk service manager either). Does anyone have any ideas as to what I can try and get it working again? Webmail is a major part of the service I offer to my customers!

Thanks,
Justin

 

[blank_page]

Hello,

Get the appropriate version of plesk from :

ftp://download1.swsoft.com/Plesk/


untar it

Horde is in the dist-rpm/opt

change the dir and:

rpm -Uvh * --force


This could solve your problem.

Other solution is to find an error somewhere. Possible errors : out of memory , segmentation fault.
All of these are php related.

 

[MrSJL]

Hi,

Thanks for the reply.

I tried reinstalling Horde as suggested however I get the same problem. I had a look in the access_log file when trying to request webmail on a domain and it returns this...

GET /login.php HTTP/1.1" 302
GET /imp/login.php HTTP/1.1" 200

So it looks like it's getting redirected and then returning a 200 code which would seem ok.

There are no errors is messages or any of the other usual places. Where can I track down out of memory, segmentation fault type errors?

Many thanks,
Justin

 

[MrSJL]

Any ideas?

Thanks!

 

[MrSJL]

Does anyone know where can I track down out of memory and segmentation fault errors?

Or if anyone has any other ideas as to how to fix this problem?

Thanks.

 

[ricebus]

Usualy /var/log

 

[MrSJL]

Already looked through all the usual files (messages, secure... etc) in there but nothing out of the ordinary. Should I be looking at any log file in particular?

I see many people have had a problem of getting a blank page after trying to log in to webmail, but I can't seem to find anyone with the problem I'm having - can't even see the login page!

Thanks.

 

[MrSJL]

If I run: webmail.[domain].com/horde/test.php

I get a page returned with a whole load of info...

Horde Version

* Horde: 3.1.3

Horde Applications

* Horde: 3.1.3
* Ingo: H3 (1.1.2) (run Ingo tests)
* Kronolith: H3 (2.1.4)
* Mimp: H3 (1.0) (run Mimp tests)
* Mnemo: H3 (2.1.1)
* Passwd: H3 (3.0) (run Passwd tests)
* Turba: H3 (2.1.3) (run Turba tests)

PHP Version

* View phpinfo() screen
* View loaded extensions
* PHP Version: 5.0.4
* PHP Major Version: 5.0
* PHP Minor Version: 4
* PHP Version Classification: release
* You are running a supported version of PHP.

etc...

If I run the INGO test, I get...

Ingo Version

* Ingo: H3 (1.1.2)

Other Horde Applications

* imp: No
IMP can be used to interface ingo with a mailserver.

etc...

Is that bad?