Problem libidn2-2.0.4-3.el6.x86_64 error requires libunistring.so.0 ()

[Shasam]

Hello,

I can not update Plesk to Onyx 17.8.11.

I have the error below that I can not solve.
I have done several research but I can not find the solution.

Do you have any answers to solve this?

Thanking you by vance.

Cordially.

My Plesk Version 17.5.3


SITEBUILDER_17_0_16-thirdparty | 2.9 kB 00:00
Exception: Failed to solve dependencies:
libidn2-2.0.4-3.el6.x86_64 requires libunistring.so.0()(64bit)


ERROR: The yum utility failed to install the required packages.
Warning ! Your software may not work.
Contact the product technical support.

 

[Shasam]

Hello

Is there someone from Plesk who can help me with my application?

Thanks in advance.

cordially

 

[IgorG]

What is output of commands:

# rpm -qf /usr/lib64/libunistring.so.0
# rpm -qa | grep libidn2

?

 

[Shasam]

Hi Igor,

Voici les retours sur les commandes en question

# rpm -qf /usr/lib64/libunistring.so.0
erreur: fichier /usr/lib64/libunistring.so.0: Aucun fichier ou dossier de ce type


# rpm -qa | grep libidn2
[xxxxxx @ xxxxxxx ~] #

Here are the returns on the orders in question

 

[IgorG]

Try to install missing library with

# yum install libunistring

 

[Shasam]

Igor,

This is the message

yum install libunistring
Complementary modules loaded: presto
Configuring the installation process
PLESK_17_5_3-extras | 2.9 kB 00:00
PLESK_17_5_3-extras / primary_db | 28 kB 00:00
PLESK_17_NGINX | 2.9 kB 00:00
PLESK_17_NGINX / primary_db | 3.3 kB 00:00
PLESK_17_PHP54 | 2.9 kB 00:00
PLESK_17_PHP54 / primary_db | 14 kB 00:00
PLESK_17_PHP56 | 2.9 kB 00:00
PLESK_17_PHP56 / primary_db | 14 kB 00:00
PLESK_17_PHP70 | 2.9 kB 00:00
PLESK_17_PHP70 / primary_db | 14 kB 00:00
PLESK_17_PHP71 | 2.9 kB 00:00
PLESK_17_PHP71 / primary_db | 14 kB 00:00
PLESK_17_PHP72 | 2.9 kB 00:00
PLESK_17_PHP72 / primary_db | 15 kB 00:00
plesk-migrator | 2.9 kB 00:00
plesk-migrator / primary_db | 6.7 kB 00:00
plesk-migrator-tp | 2.9 kB 00:00
plesk-migrator-tp / primary_db | 1.2 kB 00:00
No libunistring package available.
Error: Nothing to do

 

[IgorG]

Something wrong with your yum repositories. Check with

# yum repolist

that you have enabled correct CentOS repositories.

On my CentOS 6.9 Plesk server I see:

# rpm -qf /usr/lib64/libunistring.so.0
libunistring-0.9.3-5.el6.x86_64

 

[Shasam]

Igor,

Here is the return

# yum repolist
Modules complémentaires chargés : presto
id du dépôt nom du dépôt statut
PLESK_17_5_3-extras PLESK_17_5_3 extras 33
PLESK_17_NGINX Nginx for Plesk 17.x 1
PLESK_17_PHP54 PHP 5.4 for Plesk 17 32
PLESK_17_PHP56 PHP 5.6 for Plesk 17 31
PLESK_17_PHP70 PHP 7.0 for Plesk 17 31
PLESK_17_PHP71 PHP 7.1 for Plesk 17 31
PLESK_17_PHP72 PHP 7.2 for Plesk 17 31
plesk-migrator Plesk packages for migrator 9
plesk-migrator-tp Plesk 3d-party packages for migrator 0
repolist: 199


rpm -qf /usr/lib64/libunistring.so.0
error: file /usr/lib64/libunistring.so.0: No file or folder of this type

 

[IgorG]

For some reasons, you have no any default CentOS repositories. Look at the output on my CentOS6.9 server:

# ll /etc/yum.repos.d/
total 64
-rw-r--r-- 1 root root 1991 Mar 28 2017 CentOS-Base.repo
-rw-r--r-- 1 root root 647 Mar 28 2017 CentOS-Debuginfo.repo
-rw-r--r-- 1 root root 630 Mar 28 2017 CentOS-Media.repo
-rw-r--r-- 1 root root 7989 Mar 28 2017 CentOS-Vault.repo
-rw-r--r-- 1 root root 289 Mar 28 2017 CentOS-fasttrack.repo
-rw-r--r-- 1 root root 1056 Nov 5 2012 epel-testing.repo
-rw-r--r-- 1 root root 957 Nov 5 2012 epel.repo
-rw-r--r-- 1 root root 1663 Apr 5 2017 mysql-community-source.repo
-rw-r--r-- 1 root root 1625 Apr 5 2017 mysql-community.repo
-rw-r--r-- 1 root root 353 Jun 15 04:05 plesk-migrator.repo
-rw-r--r-- 1 root root 422 Jun 21 04:04 plesk.repo

Download and install centos-release package for your OS for adding default CentOS yum repositories.
It is not Plesk related issue, just fix your broken OS.

 

[Shasam]

Thank you Igor for your help.

Below the return of the order:

ll /etc/yum.repos.d/
total 8
-rw-r - r-- 1 root root 353 15 Jun 03:48 plesk-migrator.repo
-rw-r - r-- 1 root root 966 27 Jun 03:22 plesk.repo

In order not to make a mistake, can you please give me the command to execute regarding install centos-release?

Thanks in advance.

 

[IgorG]

In order not to make a mistake, can you please give me the command to execute regarding install centos-release?

Just google centos-release package for your OS, download it on your server and install with something like

# rpm -ivh centos-release....rpm

Maybe force is required:

# rpm -ivh --force centos-release....rpm

 

[Shasam]

Ok Igor,

I see this and I come back to you if needed.

Yours truly.

 

[Shasam]

Thank you Igor,

I was able to put everything back in order after having made the order below:

rpm -ivh --force centos-release-6-9.el6.12.3.x86_64.rpm

I was able to update Plesk version 17.8.11.

Have a good day.