Resolved Problem updating Plesk License

[coodani]

Hello, when I try to renew my plesk license i get the following error.

cURL cannot communicate with license server https://ka.plesk.com:5224/xmlrpc (): Couldn't resolve host name(6)
cURL cannot communicate with license server https://ka.plesk.com:5224/xmlrpc (): Couldn't resolve host name(6)

I have CentOS 7 and Onyx 17.5.3

I haven't make any changes on the config...



Thanks in advanced!

 

[AYamshanov]

Hi,

I think something wrong with DNS-server in the network settings. Check servers from /etc/resolv.conf.

Also, you can check resolving via public Google DNS:
# dig @8.8.8.8 ka.plesk.com | grep -B 1 ka.plesk.com.
;; QUESTION SECTION:
;ka.plesk.com. IN A
--
;; ANSWER SECTION:
ka.plesk.com. 1386 IN A 195.214.233.80

 

[IgorG]

Make sure that hostname ka.plesk.com, IP 195.214.233.80 or port 5224 is not firewalled. As possible solution just add to /etc/hosts line like


195.214.233.80 ka.plesk.com

 

[coodani]

It seem to be a problem with my Host Provider, I just restarted the server and then It was able to connect with ka.plesk.com

Thanks Guys for your help!