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Hi,
I have Problems with finding some Emails.
We are using SpamExperts to Filter Emails before origin Server.
The Log from SpamExperts for example are following after having conversation with Support:
after checking my Side, (I already checked Mailbox from Customer, theres NOTHING) I finally saw our Log:
But i don't find the Email, it's not there. What am I missing?
I also ran things like this:
Nothing.
Where can the Mail be?
MagicSpam is running on this Server, but the Domain from Customer "@mycustomer.com" is completely whitelisted in there.
System:
Debian 8.11
Plesk Onyx Version 17.8.11 Update #54
Postfix / dovecot
Additionally main.cf Settings:
EDIT: Maybe there's a Problem with SRS? If yes, what can i do?
Because normal Emails went through. But this complicated Freshdesk Mail was not found in Mailbox.
I have Problems with finding some Emails.
We are using SpamExperts to Filter Emails before origin Server.
The Log from SpamExperts for example are following after having conversation with Support:
Code:
2019-06-05 16:33:14 [116182] 1hYWyY-000UDu-20 DKIM: d=freshdesk.com s=fdusmail c=simple/relaxed a=rsa-sha256 b=2048 t=1559745194 l=184110 [verification succeeded]
2019-06-05 16:33:14 [116182] 1hYWyY-000UDu-20 H=mail-us6.freshemail.io [4.91.171.100] I=[39.79.244.153]:25 Warning: DMARC DEBUG: 'norecord' for sendersdomain.de - No DMARC record
2019-06-05 16:33:16 [116182] 1hYWyY-000UDu-20 <= [email protected] H=mail-us6.freshemail.io [4.91.171.100] I=[39.79.244.153]:25 P=esmtps CV=no S=185183 id=5cf7d2a564c65_1cde40b36b0175435c9.sidekiq-email-3@forward.freshdesk.com
2019-06-05 16:33:18 [116326] 1hYWyY-000UDu-20 => [email protected] R=spamexperts T=remote_smtp_batv H=myhostname.hostname.com [123.123.123.123] PRX=[] I=[39.79.244.153] CV=yes C="250 2.0.0 Ok: queued as 5105BC0711"
2019-06-05 16:33:18 [116326] 1hYWyY-000UDu-20 Completedafter checking my Side, (I already checked Mailbox from Customer, theres NOTHING) I finally saw our Log:
Code:
Jun 5 16:33:18 hostname postfix/qmgr[13266]: 5105BC0711: from=<[email protected]>, size=188390, nrcpt=1 (queue active)
Jun 5 16:33:18 hostname postfix-local[16620]: postfix-local: from=bounces+1.148878-info=sendersdomain.de@emailus.freshdesk.com, [email protected], dirname=/var/qmail/mailnamesBut i don't find the Email, it's not there. What am I missing?
I also ran things like this:
Code:
root@hostname:# doveadm search -u '[email protected]' HEADER Message-ID '5105BC0711'
root@hostname:#Nothing.
Where can the Mail be?
MagicSpam is running on this Server, but the Domain from Customer "@mycustomer.com" is completely whitelisted in there.
System:
Debian 8.11
Plesk Onyx Version 17.8.11 Update #54
Postfix / dovecot
Additionally main.cf Settings:
Code:
/etc/postfix/main.cf
smtp_sasl_security_options = noanonymous,noplaintext
smtp_sasl_tls_security_options = noanonymous
smtpd_sasl_security_options = noanonymous,noplaintext
smtpd_sasl_tls_security_options = noanonymous
smtpd_tls_dh1024_param_file = /etc/postfix/dh_2048.pem
smtpd_tls_dh512_param_file = /etc/postfix/dh_512.pem
smtpd_tls_eecdh_grade = strong
tls_preempt_cipherlist = yes
smtpd_tls_loglevel = 1
smtp_tls_loglevel = 1
## SpamExperts
sender_dependent_relayhost_maps = hash:/etc/postfix/sender_relayhost
recipient_canonical_maps = tcp:127.0.0.1:12346
recipient_canonical_classes = envelope_recipient,header_recipient
authorized_flush_users =
authorized_mailq_users =
# RBL Override for Spamexperts inserted 2019
smtpd_recipient_restrictions = permit_mynetworks, permit_sasl_authenticated, reject_unauth_destination, check_client_access hash:/etc/postfix/rbl_override
Code:
# cat /etc/postfix/rbl_override
delivery.antispamcloud.com OKEDIT: Maybe there's a Problem with SRS? If yes, what can i do?
Because normal Emails went through. But this complicated Freshdesk Mail was not found in Mailbox.
Last edited:
