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Issue Problems downloading backup files from plesk panel 12.5.30

rereus

New Pleskian
Navigator starts downloading file, at the end (when all file is downloaded) shows "fail".
This problem only occurs on some backups, not the sames and several times.
The last backup I've must download throw ftp, accessing to tmp directory and changing the name of the dump file to backup_info....
No errors at all psa log files.
 
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