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rebeccaJ
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We are attempting to use HostGator and Sitebuilder for a small retail site that accepts custom orders.
Ideally, we would be able set up a field at the product level for the customer to enter names and etc when ordering a customized product.
Since that doesn't seem to be available, the next best thing would be a 'comments' box on checkout to allow for giving us that information.
When I get down to the checkout process, I have a screen that appears to have a comment box (no heading), but it is not active.
Just to make matters worse, the continue button is also not active, so there is no way to complete the order. I even went so far as to publish to the site with e-store available and booked a dummy order. Everything works (fairly well) down to this screen. After fiddling around a little, I discovered an unlabled checkbox on the lower left. If I check that, the continue box activates, but not the comment box.
I sent all the information HostGator support, and they were able to duplicate the situation, but said that since there is no way to modify the functionality of e-shop at that level, it must be a problem within the code and directed me here.
HELP
I need to at least get a solution for the comment box and checkout problem. Ideally, somebody could also get me a solution to setting a field on a product for a customer to enter data into.
Ideally, we would be able set up a field at the product level for the customer to enter names and etc when ordering a customized product.
Since that doesn't seem to be available, the next best thing would be a 'comments' box on checkout to allow for giving us that information.
When I get down to the checkout process, I have a screen that appears to have a comment box (no heading), but it is not active.
Just to make matters worse, the continue button is also not active, so there is no way to complete the order. I even went so far as to publish to the site with e-store available and booked a dummy order. Everything works (fairly well) down to this screen. After fiddling around a little, I discovered an unlabled checkbox on the lower left. If I check that, the continue box activates, but not the comment box.
I sent all the information HostGator support, and they were able to duplicate the situation, but said that since there is no way to modify the functionality of e-shop at that level, it must be a problem within the code and directed me here.
HELP
I need to at least get a solution for the comment box and checkout problem. Ideally, somebody could also get me a solution to setting a field on a product for a customer to enter data into.
