unable to remove domain

[IanB]

Hi

I am unable to remove a domain from plesk. Its not in IIS but I get the following error when I try to remove the domain.

Unable to remove domains: Problems occured while removing domains: Unable to turn the domain OFF: Execute websrvmng --stop-vhost "--vhost-name=granvilleservices.co.uk" failed: Catastrophic failure (COM Error 8000FFFF) at stopHosting(granvilleservices.co.uk)

I have tried searched the forums and tried to fix the problem, but I'm proberbly maked the problem worse rather than fixing it...

I have removed the registry entry for sitecache and then ran
websrvmng --reconfigure-vhost --vhost-name=<your deleted domain>

But when I return to Plesk and delete the domain it just sits there with the please wait message and goes no further.

Checked after an hour and still waiting. Closed session, and now get Service Unavailable for everything.

any ideas?

Thanks

Ian

 

[IanB]

I have rechecked IIS and the deleted domains are back. Still unable to remove them from plesk.

 

[IanB]

I have managed to resolve this. No idea how, but I reworked through all the steps again and restrated the server and was able to delete the domain. The confusing thing about it all is I did the same steps several times over with no effect.......

Hey ho. The wonders of computer systems

 

[DmitryT]

Such issues usually caused by corrupted SiteCache registry branch. If someone face this in future the following steps maybe useful:

1) Remove HKEY_LOCAL_MACHINE\SOFTWARE\PLESK\PSA Config\Config\SitesCache registry branch (backup it first - just in case);
2) Re-create it with websrvmng.exe utility:

Start > Run > cmd
> cd %plesk_bin%
> websrvmng.exe --reconfigure-all