Issue "Warning: (Mail object 'domain.se') unable to

[Ronny Burström]

Server operating system version

Microsoft Windows 6.3;build-9600;sp0.0;suite272;product3

Plesk version and microupdate number

Plesk Obsidian v18.0.47_build20221007.12 os_Windows 2012/2016/2019/2022

Hi, whenever i make a backup on plesk i get these error messages after the backup is finished, shouldn't plesk be able to see if the mail account is non existent and then choose to not try to backup anything that's not existing?

Expand/Collapse Block: WARNING: (Mail object 'Domain.se') Unable to back up mail messages. Error: Failed to exec mailmng: Exit code: 1: Domain Domain.se does not exist

WARNING: (Mail object 'Domain.se') Unable to back up mail messages. Error: Failed to exec mailmng: Exit code: 1: Domain Domain.se does not exist
at (SmarterMail::Remote:omain:omain line 15)
at getDomain(Domain.se)(SmarterMail::Remote:rovider::getDomain line 122)
at Unable to execute console command: '--get-domain-real-name'(vconsoleapp::start line 95)
at Unable to execute command: '"C:\Program Files (x86)\Plesk\admin\bin\mailmng.exe" --get-domain-real-name "--domain-name=Domain.se"'(vconsoleapp::run line 117)


WARNING: (Mail object 'Domain.se') Unable to back up mail messages. Error: Failed to exec mailmng: Exit code: 1: Domain Domain.se does not exist
at (SmarterMail::Remote:omain:omain line 15)
at getDomain(Domain.se)(SmarterMail::Remote:rovider::getDomain line 122)
at Unable to execute console command: '--get-domain-real-name'(vconsoleapp::start line 95)
at Unable to execute command: '"C:\Program Files (x86)\Plesk\admin\bin\mailmng.exe" --get-domain-real-name "--domain-name=Domain.se"'(vconsoleapp::run line 117)


WARNING: (Mail object 'Domain.se') Unable to back up mail messages. Error: Failed to exec mailmng: Exit code: 1: Domain domain.se does not exist
at (SmarterMail::Remote:omain:omain line 15)
at getDomain(Domain.se)(SmarterMail::Remote:rovider::getDomain line 122)
at Unable to execute console command: '--get-domain-real-name'(vconsoleapp::start line 95)
at Unable to execute command: '"C:\Program Files (x86)\Plesk\admin\bin\mailmng.exe" --get-domain-real-name "--domain-name=Domain.se"'(vconsoleapp::run line 117)


WARNING: (Mail object 'Domain.se') Unable to back up mail messages. Error: Failed to exec mailmng: Exit code: 1: Domain Domain.se does not exist
at (SmarterMail::Remote:omain:omain line 15)
at getDomain(Domain.se)(SmarterMail::Remote:rovider::getDomain line 122)
at Unable to execute console command: '--get-domain-real-name'(vconsoleapp::start line 95)
at Unable to execute command: '"C:\Program Files (x86)\Plesk\admin\bin\mailmng.exe" --get-domain-real-name "--domain-name=Domain.se"'(vconsoleapp::run line 117)

 

[IgorG]

Obviously, that domain domain.se has mail service disabled. However, looks like its configuration still exists in the file C:\Program Files (x86)\SmarterTools\SmarterMail\Service\domainList.xml

Try to remove it there, then restart SmarterMail and repair mail settings with:

plesk repair mail

 

[Ronny Burström]

Obviously, that domain domain.se has mail service disabled. However, looks like its configuration still exists in the file C:\Program Files (x86)\SmarterTools\SmarterMail\Service\domainList.xml

Try to remove it there, then restart SmarterMail and repair mail settings with:

plesk repair mail

Thanks IgorG, ill take a look at this.

Also i've noticed that if you for some reason creates a account in smartermail controlpanel, then there will be errors in Plesk controllpanel when you try to create a new mail (the same) even after you deleted the account in smartermail. Is there a way to "search" for mail accounts in smartermail through plesk? Like a import function, because some mail accounts is created even before we started using plesk..

 

[Ronny Burström]

Obviously, that domain domain.se has mail service disabled. However, looks like its configuration still exists in the file C:\Program Files (x86)\SmarterTools\SmarterMail\Service\domainList.xml

Try to remove it there, then restart SmarterMail and repair mail settings with:

plesk repair mail

And also i did take a look in that .xml file, and these domains did not show up there, was 4 different domains, but none of theme where listed there, and all from same customer.

 

[Nik G]

Thanks IgorG, ill take a look at this.

Also i've noticed that if you for some reason creates a account in smartermail controlpanel, then there will be errors in Plesk controllpanel when you try to create a new mail (the same) even after you deleted the account in smartermail. Is there a way to "search" for mail accounts in smartermail through plesk? Like a import function, because some mail accounts is created even before we started using plesk..

hello @Ronny Burström
I did not found any internal requests for such functionality.
You can fill request at https://plesk.uservoice.com/.
In case huge popularity it may be included to some future releases.