Recent content by AcronisDennis

When you are using Acronis Plugin for Plesk, you should see the button to access the Acronis protection console, and that's where you can do entire machine recovery for example. You should still use Acronis Plugin for Plesk for any webhosting related recovery tasks (accounts, domains, mailboxes...

Just checked again - you should have an update in the ticket already, our engineer is trying to get in touch with you.

I want to assure you it is not ignored. This seems to be a communication issue and we are addressing this with Plesk additionally.

Thank you! Checking the details.

Hello! Acronis rep here. I'm really sorry to hear about your experience. Could you please share the support ticket number so that I can look into it?

Hello. You can use File Fitlers in the backup plan options if you want to exclude some files: https://www.acronis.com/en-us/support/documentation/CyberProtectionService/#file-filters.html

Hello, Acronis rep here. I must admit that hearing such feedback about our support team is extremely rare. Would you mind sharing the Acronis ticket number so I can review your experience and bring it up with our support directors? Based on my previous experience I believe we’ll still need you...

You should also try changing the user account type - make it 'customer administrator' in the Acronis account management console. You can switch it back to a normal user again once everything is installed.

"create client: access denied:: trustee does not have required role(s) trustee" I've discussed this internally and I can say there's a high chance that the issue you've faced is related to the security fix that was implemented recently (in the update c22.07). Please check the following article...