Recent content by J-F Brouillette

This should help you determine what is "normal" and what is not. See this KB - https://support.plesk.com/hc/en-us/articles/213905625--Info-Backup-structure-in-Plesk

Yeah, I learned it when getting the training for the certification. Without learning it, wouldnt have find the option. FYI, when you see a little "lock" in a blue circle beside your subscription it's because it's not sync with a service plan and its a customize one. No problem, glad that I was...

Hi Roman, thank you for your quick reply. I will find my older ticket and get back to you with PM

Seems like your subscription was customized. When a subscription is customize, it don't sync with the service plan. You have 2 choice, personalize it again: Or you can sync it with the service plan, then you will loose your custom plan settings for this subscription.

Hi Plesk Community, I just want to share my experience with Plesk support. 1 year ago I installed for the first time Plesk 12.5 on new servers and now I have hundreds of subscriptions, I'm a sysadmin so I am able to troubleshoot a lot of issues by myself. But, sometime I need help as this is...

It is a WordPress? In general option you have a checkbox asking if you want robots to crawl it or not. You can send me your URL so I'll check if there is an obvious reason. Thank you

Are you able to telnet your remote ftp server port 21 from your server? just to make sure that it's able to communicate. Thank you.

Hi, is that what you meant? (document root)

I had similar issue during logrotation when apache was set to do graceful restart and mod security was enable. Maybe its not related but after a while I deactivated modsecurity and never had this issue since. After contacting Plesk support they refer me directly to the Ubuntu community I won't...

I had the same issue for few weeks, apache stopped when updates where launched by à cron job. After a lot of discussion with plesk support I found that modsecurity was causing this Plesk support completly delete and install again modsecurity and it works since this. Hope this help.

Did you purchase through a partner? You should contact them then, they can open support ticket.

Seems to be a 404 error. Could you send me the link to your domain? You can do it privatly if you don't want to make it public.

in your subscription on your plesk account. You have a lot of options like PHP settings, email adresses etc. You have a "Log" section, can you go on it after trying to reach your website in https and provide logs? Also, are you able to connect to your server with ssh

Anything in your syslog file? whats the log plesk give you in your app subscription?

And what about webserver configuration troubleshooter? > https://kb.plesk.com/en/115587