Recent content by Kate T

In addition to what was advised above (thanks guys!) I would recommend this: https://odin.com/products/plesk/how-to-migrate/#tab1, there is a form to submit in case you need assistnace with migration as it was previously mentioned. I need to note here, that we WILL do a migration for you (it's...

Hi! Have you checked this article? http://kb.odin.com/en/115612

It makes sense because - in our practice - the issue reported as a product bug is not the one post investigations. That's why we charge for ticket first :) Still one can report a "free" bug if you will - but we do not guaranty further communication in this case, and of course the issue won't be...

Hello LarsenD, Let me clarify the confusion here. There is still a possibility to report a product issue without creating a ticket, please use this link: http://odin.com/support/plesk/bugreport/ I believe this is the form you referred to as the previous behavior. What's the difference between...

Priyan, I've consulted experts additionally - we suspect the database is misconfigured after all those actions performed. It's hardly possible to investigate the issues through forum unfortunately since it's needed to look at the database and Control Panel directly. The ticket is still the best...

Hi Priyan, The domain owner can be found in Plesk Control Panel under "Domains". There is a "Subscriber" column which provides the info. UI is a reflection of the database so even if you look there you find the same details.

Indeed, the best way is to reach out to your Provider. In a meanwhile we've tested both cases you've mentioned, please find results below: 1. could not reproduce on our test environment. 2. this is correct. There are different levels of backups: subscription > client > server. Backup of higher...

Hello Priyan, I'm afraid in this case the key will be rejected indeed. Please contact your Reseller support. Sure, we will check it.

Hello, We could not reproduce the issue on out test environment. It seems we will need to investigate it on your server specifically in order to find the root cause. Could you submit a support ticket here: https://www.parallels.com/support/request/

All - we have created a KB article, please find here: https://bitly.com/ The issue will be addressed to the hosting provider shortly.