Recent content by LucalTheGreat

Hi support, Could you please propose resolution & workaround? Thank you.

Hi, I having the same problem after upgraded from 11.5.30 to 12.0.8. When i check in Backup Manager, Plesk control panel show 'The backup abc.xml was not created.' with the following log file. ERROR: (domain object 'xxx.com') Unable to dump IP addresses for mail service ERROR: () Value...

Hi, i found the subdomain frame forwarding feature does not working as expected. i used the below configuration setting. Domain name: subdomain.xxx.com Destination address: https://example.com:8443 The frame forwarding does redirect to destination address but it also show the destination...

Hi, Once I click submit at the bottom of the support request form one incident will be deducted from my support incident pack or contract. Is there any way i can self service remove site from Plesk database? Kindly assist.

May i know what is the support team's email address? If i raise a ticket to support team on this issue, any charges apply?

I received an error message "Error: Failed to remove mobile site: Can't delete a site that's not active " when try to remove a mobile website in Plesk control panel and if i try to edit site content i received another error message "Can't access a site that's not active" from...

We have Parallels Presence Builder 11.5.30. A client want to migrate his website created using the WPB. He download his whole website and upload to another web server, he can view his home page but the links in menu were broken and other webpages not in proper layout. How to migrate website...

I had go thru the article and found this article was on How to change the port for the Plesk Control Panel interface. But what i want to know is how to remove the port number 8443 or 8880 in Plesk control panel URL. I would like to know how to remove the port number 8443 in...

Hi, I had go thru the article and i would like to confirm a few questions: 1) Refer to the attached image, , i would like to know can i access to Plesk panel using http://panel.mydomainname.com or not. 2) Refer to the attached image, , i cannot edit the hostname. Then, how to access the...

I would like to know how to change http://mydomainname.com:8880 to http://mydomainname.com/somethingelse? Thank.