• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Recent content by Raul A.

  1. R

    Issue Cannot upgrade Plesk, error with mariadb-maxscale in installer

    That repository no longer exists. The upgrade fails because your package manager has a broken repository configured. If you disable the broken repository, the Plesk upgrade will work. Plesk still supports CentOS 7. I don't see any issues with using MariaDB 10.11. MariaDB 11.4 is supported since...
  2. R

    Issue cli subscriptions list not return same domain's count on web access

    Try plesk bin domain -l. Every subscription can have 1 or more websites.
  3. R

    Issue Cannot upgrade Plesk, error with mariadb-maxscale in installer

    Disable the repository. Yum doesn't complete any actions because one of the repositories (the MariaDB one) no longer exists. The repositories are in /etc/yum.repos.d/. Find the file that contains the MariaDB URL and change enabled from 1 to 0.
  4. R

    Resolved Plesk updato to 18.0.69 error

    I've just upgraded on my AlmaLinux 8 server and it worked. ===> Plesk database scheme upgrade has been started. Applying migrations from: /usr/local/psa/bootstrapper/pp18.0.69-bootstrapper/migrations/ Migration 18.0.69/2025-04-04-16-09-23_add_id_to_sessions.php applied ===> Plesk database scheme...
  5. R

    Resolved Plesk updato to 18.0.69 error

    Unfortunately, it's not possible to decrypt the Plesk PHP files. Can you select data from the sessions table?
  6. R

    Resolved Plesk updato to 18.0.69 error

    Try to run a Plesk repair: plesk repair db -v Looks like you might have a broken table in the psa database.
  7. R

    Question Incoming mail go straight to the trash

    Check the headers of emails that are delivered straight to the Trash. It can be a mail filter on the server, check Roundcube settings, or an email client filter. In the headers, you will find the queueid of the email and you can see where it was delivereted by the mail service by searching the...
  8. R

    Resolved Plesk adding hex data to index.php after change of httpdocs folder

    That looks like a malicious injection. Check if you have a running process spawned by your website system user. First, identify the system user: Next, via SSH, check if there are any running processes: # ps -u example.com_y52t56kk2ld -f UID PID PPID C STIME TTY TIME CMD...
  9. R

    Issue Abnormal traffic usage caused by POP3/IMAP

    I had to debug such a case recently. The log doesn't show any additional details on why the email client downloaded so much data. You can debug this issue further by enabling mail_debug in Dovecot. Check the value: doveconf | grep mail_debug Edit /etc/dovecot/dovecot.conf removing the # from...
  10. R

    Question Plesk Admin - Bad Bot protection

    Those requests are normal. It's not a bad bot. What is the IP address on those requests? You can firewall the Plesk port or install the MFA extension for additional protection.
  11. R

    Question Cloudflare/Plesk with home server

    Is your Plesk server within your network? If not, you won't reach your server with the internal IP address. Your router will perform NAT and you will reach the Plesk server with your public (dynamic) IPv4 address.
  12. R

    Question IP of Plesk thumbnails service

    I don't anticipate a drastic change in this bot's UserAgent. You can use something like ``Plesk screenshot bot``. You can also disable the feature from panel.ini.
  13. R

    Question IP of Plesk thumbnails service

    Please see https://support.plesk.com/hc/en-us/articles/13302778306199-What-is-Plesk-Screenshot-Service The access logs show several IP addresses as sources for such requests. But all have the same User-Agent "Plesk screenshot bot https://support.plesk.com/hc/en-us/articles/10301006946066"
  14. R

    Question PHP interpreter has no PHP 7.0

    It takes some time to install the PHP versions. Do you have the handlers in Tools & Settings > General settings: PHP settings? Once you do, you should also be able to see the alt-php settings in the website PHP settings.
  15. R

    Question PHP interpreter has no PHP 7.0

    Go to the extension settings and check the Hardened PHP section:
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