Recent content by Raul A.

Can you SSH to the server using root or some other SSH user that has sudo access?

Hi, The admin user is a Plesk only user. You can't SSH to the server using the user admin. For SSH you will have to use root or some other user which has sudo access. If you have access to Plesk using the admin user, you can use SSH Terminal extension - Plesk to access the server via SSH using...

systemctl status dovecot indicated /etc/dovecot/private/ssl-cert-and-key.pem was missing. After /etc/dovecot/private/dovecot.pem was copied to /etc/dovecot/private/ssl-cert-and-key.pem, the Dovecot service started properly.

Interesting. Do you pull the api response in a variable? How do you present the API response in the view file?

Hey, The output indicates Dovecot is not starting. Change back to courier, if you haven't already, rename /etc/dovecot to /etc/dovecot_broken. This will ensure Plesk installer will generate fresh config files. Switch back to Dovecot. Check if the dovecot service is working. You can also run...

The injected code might not be detected as malicious by a PC antivirus. However, the malicious code can potentially be used to execute arbitrary code on your website. That is why I suggested comparing it against an older version of the same file.

The log entry indicates the email client doesn't use any TLS version used by the server or the server doesn't use any of the TLS versions used by Outlook. Are you using a recent Outlook version? You can try to replace Courier with Dovecot from Plesk installer.

Hi, The functions.php file contains the malicious code. You can restore the file from an available backup, replace it with the functions.php from the theme package or try to remove the malicious code manually. Removing the file will break the WordPress theme.

Hi, You should also set the email address and password in the SMTP settings. Change the none dropdown. For the maillog, there is the logbrowser extension (Log Browser extension - Plesk) or via SSH, logged in as root, in /var/log/maillog.

Hi, What do you have in the maillog when the error is encountered? Monitor it while you click the button in Outlook. Can you also show us what options you have when you toggle the show advanced settings button?

Hi, Do you have a backup from where you can extract those 3 files? If you do, compare the files to see if you have injected code. Did you also run a manual scan?

Hi, You will have to open a support ticket with them at Sign in to your account. If you have access in SNDS, you should also check if your IP address is not blocked. This is not a Plesk issue. It's one of Microsoft's measures to block SPAM.

You need to implement in nginx conf.d Module ngx_http_realip_module Add a set_real_ip_from directive for each Cloudflare subnets. IP Ranges (you have links to plain text lists in the article)

Hi, Cron task execution is logged in /var/log/cron. You will find there all the tasks that were executed. How do you back up your data? Is it scheduled within this timeframe?

Do you have, by any chance, the LiteSpeed extension?