Recent content by Scott.B

Sorry for late reply back. I tried unchecking the use FTPS option but the backup failed because our FTP server requires a secure connection. As requested, when running the requested command I do get back a certificate. Also now even the full server backup gets the std::bad_alloc error along...

So I tried to transfer a file of about 20 GB in size to the FTP server from my laptop and it completed fine, so the issue isn't with the FTP Server. Another note I would like to make is that I have a backup of the whole server that is done as well it is 57GB. For this the transfer completes...

No there has been no major increase in data size of website backups from when it was working just a few weeks ago to now. They may have increased in size by maybe a few hundred MB. Also nothing has changed from a FTP server side either. As for the Plesk server it has 16Gb memory which it always...

I set the streamCacheSize to be 512 as requested, and I did not get the std::bad_alloc error, as shown in image below. So as a test I kept trying different increments of 1024 starting with 10 x 1024 = 10240. I was able to go 12 x 1024 = 12288 without getting the std::bad_alloc error. The...

OK so I decided to try enabling debug mode again, but this time I set debug mode to on and only enable the Log messages verbosity level to 7 using "filter.priority = 7". Doing this allowed Plesk to still work so that I could reproduce the error. I've attached the panel.log file for your review.

I followed the instructions in the link provided to enable debug mode with all options underlined in red, but when I did that I could no longer access Plesk and got the following. So to reverse the changes.

As requested here is a screenshot of how I added streamCacheSize. I used the Panel.ini Editor Extension within Plesk.

Can I get assistance on what to do for the above error after I change the streamCacheSize variable in Panel.ini.

So I used the Panel.ini editor within Plesk and added streamCacheSize = 20480 under the PMM section. Once I did that I was no longer able to access the Backup Manager area for any domain and got the following page instead. The moment I removed the newly added directive to Panel.ini file, I was...

We have been having the backups for our domains and server working for well over a year without issue. They backup to a FTP Server we have. Now all of a sudden in the last 2 weeks backups for certain domains and our full server backup stopped working, while backups for some domains work fine...

Does anyone have any input on this?

I enabled the option in the panel.ini and did my test with the FTP settings and using the options Use FTPS and Passive mode checked as well as enabled correct port and it worked without error and saved my settings My only question now is what that option does? From sound of it, it looks like...

OK thanks I will take a look a that. But by chance do you have any idea what that error is pointing towards?

Yes as noted above I did run that command.. i realized afterwards what you were talking about.. stupid me I didn't notice it was in the error that was generated by Plesk. When I did run that command it showed connecting to port 21 which my server is not on as it uses a different port. When I...

I tried running the "You can check it independently..." command and below is what I got. echo 123 | curl -T - --ftp-create-dirs -v --ftp-pasv --ssl -k -u webbackup 'ftp://XXX.XXX.XXX.XXX///test-dir/test-file.txt' Enter host password for user 'webbackup': * About to connect() to XXX.XXX.XXX.XXX...