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Search results

  1. Bitpalast

    Resolved "Response Code 500" when a user clicks on the Sitejet Builder link

    Thanks, @Kaspar@Plesk, it's working again.
  2. Bitpalast

    Resolved "Response Code 500" when a user clicks on the Sitejet Builder link

    Example: https://<hostname>:8443/modules/plesk-sitejet/index.php/edit/index?dom_id=281&site_id=24128 https://<hostname>:8443/modules/plesk-sitejet/index.php/edit/index?dom_id=281&site_id=2415 Both links create this error response in Plesk: The user says, that before this happened, he had...
  3. Bitpalast

    Issue Plesk Firewall does not add changes to zone (CloudLinux)

    # systemctl stop firewalld.service # systemctl disable firewalld
  4. Bitpalast

    Resolved AFTER MIGRATION - email do not exist or cannot receive mail

    Did you verify the mail server DNS settings with a tool like mxtoolbox.com? Did you verify that the mailboxes exist on the new server? Did you check the maillog what happens when a mail is received?
  5. Bitpalast

    Issue Extensions and firewall dont show up

    There are no entries on the "Extension" page? Could you show a screenshot, please?
  6. Bitpalast

    Issue Web Server only showing Default Pages

    If "plesk repair all" (which in includes "plesk repair web") doesn't fix it, you'll need to let support look at it.
  7. Bitpalast

    Question Mail queue same recipient

    Either your own server or other servers are bombarding the recipient with emails. For that reason, GMail delays some mails to prevent overloading of the recipient's mailbox. Unless it is your own server that tries to send a large number of mails to that recipient there is nothing you could do...
  8. Bitpalast

    Issue SQLmap attack detected (ID: 218500) on blank page

    The log excerpt shown above is just one ordinary SQL injection rule where SQL statements are attached to a URL as parameters. This cannot be triggered by simply opening index.html or index.php. No need to worry. It must be a log entry caused by an external source.
  9. Bitpalast

    Issue Protect wordpress sites against bot/scrapers causing 100% CPU/RAM load.

    Not with some modifications maybe? https://www.plesk.com/blog/product-technology/avoid-high-cpu-load-block-hackers-bad-bots-effectively/
  10. Bitpalast

    Question db restore

    In this case the error means that the zstd file is not a zstd file. It is either corrupt or it is a regularly packed file in gzip format, but with a wrong extension. If you have uploaded it through FTP, it is also thinkable, that it was not uploaded in binary format, but ASCII format, which...
  11. Bitpalast

    Question db restore

    What's the exact command line you are using to unpack? Did you add the zstd option?
  12. Bitpalast

    Question db restore

    Whatever, but why can't you simply use tar on your server to unpack the backup file? The solution is described in the KB article.
  13. Bitpalast

    Question db restore

    Why not upload the file to the server and use tar to unpack it there?
  14. Bitpalast

    Resolved How to relink vhost logs for add-on domains?

    Yes, it has worked. Thank you.
  15. Bitpalast

    Resolved How to relink vhost logs for add-on domains?

    https://support.plesk.com/hc/en-us/articles/12377533952023-Error-during-statistic-recalculation-on-a-Plesk-server-Cannot-relink-logs-Target-directory-is-in-invalid-state explains what to do to re-create the /logs directory and relink the logs from /var/www/vhosts/system/<domain> to the...
  16. Bitpalast

    Question Almalinux Kernel Update

    How were you able to determine that the kernel is causing an issue? Maybe it is something else?
  17. Bitpalast

    Resolved Way to block or remove Plesk's screenshot bot from logs

    No, sorry. I saw it a few days ago in one customer account that was causing a high cpu load, but I don't remember which one that was.
  18. Bitpalast

    Resolved Way to block or remove Plesk's screenshot bot from logs

    At least it seems that the bot is reading a large number of files that are not related to a website's homepage. It could also be that this is not the real Plesk service, but someone else that spoofs the bot.
  19. Bitpalast

    Resolved Way to block or remove Plesk's screenshot bot from logs

    Recently I've seen the same behavior on some domains.
  20. Bitpalast

    Resolved Plesk Backups downloaded with .tzst file

    In your backup settings:
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