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Alright, here's an update. Since I could not figure out what happened and no one seems to have any idea of what's going on (also, do Plesk developers read these threads? I can't be the only one that's had this problem) I decided to move on to Cpanel. I really ran out of excuses to my customers...

Nothing, customers are still complaining about this. Can someone please give me a definitive solution to this? What the heck is going on? Should I move to Cpanel? Everything seems to be configured correctly yet it still won't work.

Alright, here's the solution! (And by the way, today an update to Wordpress Toolkit came out, but that didn't fix the problem). I found another thread on this forum mentioning some other problem with the toolkit, and some user replied that they fixed the problem by uninstalling and reinstalling...

And the funny thing is, I just read the changelog for the Wordpress toolkit and it says: 3.5.5 (10 Jan 2019) Improved the reliability of screenshot generation for WordPress instances.

That file says [2019-02-11 15:21:01.796] ERR [extension/wp-toolkit] Failed to generate screenshot of instance #111: Can not find domain by name 'www.mascarenhasfitness.com.br' I use Cloudflare on my domains but it still won't work when Cloudflare is disabled for the domain (eg. Cloudflare is...

No good... customer complained again that spam is not being moved to the Spam folder. But at least this time the messages got marked with ***SPAM*** on the subject line. So, what's going on? Is my Plesk instance going crazy or what? By the way, I know I can set up a Roundcube filter to take...

Just noticed one thing: this problem happens with production sites running on their own domains. Staging sites that I put on a subdomain of my main domain show their thumbnails just fine.

Okay, I couldn't figure out how to check if shots.plesk.com is not firewalled. Plesk's firewall configuration does not show anything related to this. Seems like shots.plesk.com points to different IPs so I don't think I can add them all to the firewall manually. And I have no idea how to...

Thanks @danami, ran the first set of commands you recommended, let's see what happens from now on. The REPAIR command came back with 0 warnings and 0 errors, so the mailbox itself does not seem to have any problems.

Also, this:

So, anybody have any ideas on how to solve this? My customers are complaining a lot about it. Here it is, a spam message sitting in the inbox. Spamassassin added its report to the message's body and it clearly exceeded the threshold. This is how Spamassassin is configured for this particular...

Nice, I'll check that, but all other screenshots were just fine, it's only one or two sites that won't work at all.

Why Wordpress Toolkit cannot grab a site's thumbnail even though the site is fully accessible? Check out this screenshot: Screenshot Tried syncing this site many times to no avail. This is extremely rare, though.

Okay, let's clear things up: 1. Mailboxes *are* configured to move messages to the spam folder, as per your screenshot 2. Spamassassin is correctly identifying spam messages. I know that because it is adding a report to the message's body ("Spam detection software...") 3. These messages are...

No. Not moving messages at all.

That is exactly how it's configured now. Previously I used these instructions from Plesk to do it server-wide: How to configure mailboxes to move spam messages marked as spam to Spam folder server-wide in Plesk Then something seemed to change, probably after some upgrade, and it wasn't working...

And that's it. The spam filter is set to add *****SPAM***** to the subject, but that's not happening. Spam is being delivered to the inbox with a report attached to the top of the message ("Spam detection software, running on the system xxx has identified this incoming email as possible...

I know this might be already reported, and of course the solution is to simply disable it. This is what happens with a transactional email sent from a Woocommerce store with hotlinking protection enabled: Screenshot I'm posting it here for future reference. And maybe we could have an option to...

Hey, Just stumbled upon another bug. After importing mails correctly (see my previous thread: Resolved - Error when importing mails to a different mailbox location) the customer complained that all mails were being displayed with the date/time of the import operation (eg. 02/01/2019 at 15:33)...

Hey everyone, I'll post this in case someone else has this same issue. I've set up a VPS on Vultr to host my customers sites and mailboxes, and since mailboxes tend to use A LOT of space, I thought about attaching block storage, which is quite cheap. So I found this tutorial on how to change...