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I just purchased and installed Plesk ELS and Tuxcare and ran the updates Now Kernelcare, to which I also subscribe, doesn't recognize the kernel. Will this be a permanent situation? If so, I should probably just cancel Kernelcare, though it's been nice to keep the kernel updated without having...

I found a work flow for this, but it is really stupid complicated for the majority of our support folks. This isn't really a great 'fix', but it does work. Procedure: Log into Plesk server and go to 'Tools and Settings' then "Database Servers". Launch the webadmin for the MariaDB database...

Something recently changed. We host up to 128 clients on a web server, each with their own IP. Starting recently, folks with compatibility mode turned on started seeing this issue with content no showing up or the wrong content showing up. I can't run the global reset for combining ssl and...

Something recently changed. We host up to 128 clients on a web server, each with their own IP. Starting recently, folks with compatibility mode turned on started seeing this issue with content no showing up or the wrong content showing up. I can't run the global reset for combining ssl and...

Thanks. Thankfully it wasn't applied except in cases where customers reset to defaults, but it changed on all of our boxes, and if I didn't do it, I don't know how it happened. If I had to guess, I'd think something that rewrote the templates dropped the "v=" due the the equal sign, but I don't...

At some point during a recent update, the spf record template changed on all 6 of my Plesk servers (that host up to 128 individual customers each). The spf template was as follows: v=spf1 mx ip4:xxx.xxx.xxx.xxx ~all and it changed to: spf1 mx ip4:xxx.xxx.xxx.xxx ~all If it had happened on...

Bueller?

I have a local news site whose incoming emails to my Plesk servers are being caught by Plesk Premium Antivirus as HTML-Fishform.133 These are legit emails. I would like to either whitelist the sending address or, possibly, disable the antivirus rule, but I can't find any documentation on how...

What about dropbox backup extension?

I don't have nodejs installed, but I was getting the error message that I've definitively traced to the dropbox backup extension. So it may either of those conditions cause the issue.

It looks like if you don't have the dropbox backup extension enabled, there isn't an error during or after upgrade.

A bit more data. I noticed the error when I was updating one of our servers, and so I came here and read the messages. For the next server I upgraded, I removed the dropbox backup extension, as nobody was using it, and the upgrade went without errors. I'm wondering, and will test, what will...

I've dug around, google searched, looked at the KB, but am coming up empty. I am looking for a tutorial on restoring a Plesk server from Plesk Backup manager offsite backups in the case where the hard disk hosting plesk has completely failed. Fortunately, I'm not in this situation currently...

So that answers half of my question... But we worked around it.

We have tools that utilized the dom_level_usrs table in the database. Newest upgrade removed or renamed it. What table now contains that data? Thanks.

Okay, but in this case customer was able to buy it. So... I was able to retrieve the key and install it on the customer's domain, but what happens when the license expires? Will it auto-renew using the customer's credit card, or will it renew using the information you have for us as the hosting...

In the Wordpress Extension under updates, there is a link to 'smart updates' and there there is a link for *Customers* to purchase the Smart Update extension. This should not be available to a customer if they have no way to install it. The customer has given money to plesk for a feature they...

This appears to be resolved. Today, the fields are populated. Anyone else sanity check this?

On all of my Plesk servers running the latest version of Onyx, on Centos 7, I'm seeing an application catalog error when trying to view 'All Available Apps" as a customer. In addition,the app catalog is empty in Tools and Settings. The actual error is: APS Catalog error: Failed to connect to...

We run Plesk Onyx as a hosting provider, with approximate 128 Customers per server. The only app we provide is Wordpress and the Wordpress toolkit. We just had a customer purchase the Wordpress Smart Update from the Plesk website, but there is nowhere for them to enter their license code. They...