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Search results

  1. Sebahat.hadzhi

    Issue Unusual spike in POP3/IMAP traffic for a subscription

    I wouldn't say it is necessarily abnormal. Does that seem to be a recurring event? If the user in question is connecting for the first time it is fairly normal. However, if it is an reoccurring event there might be an issue with corrupted/misconfigured mail client.
  2. Sebahat.hadzhi

    Resolved Nextcloud Unable to download file

    At this point, a hotfix is expected from Nextcloud, until the same is released, what I can suggest is to open a support ticket with out team so they can attempt to apply a workaround on your server in order to rollback to a previous version. To sign-in to support and open a ticket go to...
  3. Sebahat.hadzhi

    Question Cron Jobs not running accoring to NextCloud, after upgrade to NextCloud 30/ Hub9

    Hello, @Michael.P. The issue you are experiencing is not caused by Plesk, but by Nextcloud. According to their forum, the version in question is withdrawn and they are supposed to introduce a hotfix for the issues. What I can suggest is to open a support ticket with out team so they can attempt...
  4. Sebahat.hadzhi

    Resolved Nextcloud Unable to download file

    Thank you for sharing your finding, @oneill . At this point, it is not possible to select a specific Nextcloud version. I will bring that to our team's attention and see if we can introduce a similar functionality in future.
  5. Sebahat.hadzhi

    Resolved Nextcloud Unable to download file

    Welcome to the Plesk forum @hhmobron Please provide more details on what exactly the end goal is. Are you trying to install Nextcloud, update it, perform some other action? What steps you have performed thus far and what the result is, any specific error messages, etc. The more information you...
  6. Sebahat.hadzhi

    Issue Restrictive administrator can see everything

    @Change Maker, that does not sound like the same issue to me. If I understand correctly you want the same user to have access to two separate domain names. At this point, the only way to achieve that is to have the two domain names under the same Subscription and grant the user access to the...
  7. Sebahat.hadzhi

    Issue Apple Mail alias-accounts get offline

    Thank you for the update. Most likely you were blocked due to the incorrect login attempts, which is fairly normal. It sounds like you were able to sort out the issue with your provider. If there is still something we can help with from our end, please let us know.
  8. Sebahat.hadzhi

    Resolved Templates over mailman3 does not work and stop lists to work

    @galaxy, thank you for bringing the case to our attention. Our team confirmed the reported issue as a bug with ID PPPM-14723. A fix will be introduced in one of the upcoming releases. Unfortunately, I cannot provide any ETA yet. In the meantime, the workaround we can recommend is to disable "Use...
  9. Sebahat.hadzhi

    Question How to get data off server

    Hello, @Hub do Desenvolvedor, please follow the instructions from the linked article on how to request a temporary migration license: https://support.plesk.com/hc/en-us/articles/12388069544215-How-to-get-Plesk-Web-Host-edition-trial-license-for-migration
  10. Sebahat.hadzhi

    Issue Plugins/Themes list sorting

    The case is still active and in the processing queue. We understand that it might be taking longer than expected. This is mainly due to the impact severity of the bug and the fact that there are other more pressing and urgent matters to be addressed by our team. Unfortunately, I cannot provide...
  11. Sebahat.hadzhi

    Resolved Vulnerability icon

    Thank you both for your feedback. @lifehacker in order to make sure I get a clear idea of the issue and forward relevant details our team, could you please confirm if you are referring to the red exclamation mark icon that appears under the Security section although WP-Toolkit detects only...
  12. Sebahat.hadzhi

    Issue Apple Mail alias-accounts get offline

    Hello, Heiner and welcome to the Plesk forum. I am sorry your question was not addressed earlier. In case your provided did not address the issue yet. Could you please confirm if everyone who encounters the email connectivity issue is on the same network or they are attempting to connect from...
  13. Sebahat.hadzhi

    Question Disable Plesk login link

    Hello, @kevinjansen. Unfortunately, there is no option to completely disable the Plesk login page. What you may try is to add the following directive for login_up in /etc/sw-cp-server/conf.d/plesk.inc: Please note that I cannot guarantee this will work for your specific requirements, also it...
  14. Sebahat.hadzhi

    Question PHP-FPM monitoring

    Hello, @spiroszermalias. Please follow the instructions from the second guide as it is specific for Plesk-based servers. Which directives you need to add depend on the PHP handler you are using, if it is PHP served by NGINX, please follow the instructions for NGINX, if it is served by Apache...
  15. Sebahat.hadzhi

    Forwarded to devs Plesk Postfix RPM overrites /etc/postfix/header_checks with every Postfix package update

    Thank you for your follow-up. After further discussion, the case was indeed classified as a bug with ID PPPM-14712. I am sorry for the initial misunderstanding caused by our end and thank you for bringing the issue to our attention. Until a fix is introduced, the only alternative we can suggest...
  16. Sebahat.hadzhi

    Input Enhance User Account Creation with Multi-Domain Selection Option

    Thank you for your suggestion, @nikolap . Sounds like a reasonable request to me. I will double-check with our team how complicated this will be to implement and if there are any security concerns against such a feature. I will get back to you within a few days. In the meantime, please consider...
  17. Sebahat.hadzhi

    Issue Legacy version to restore my server

    There shouldn't be an issue restoring a backup generated on a server running Plesk 18.0.53.2. As for MariaDB, although it is not strictly necessary to run the same database server versions, you might encounter compatibility issues. If you could provide the errors you are encountering during the...
  18. Sebahat.hadzhi

    Forwarded to devs Plesk Postfix RPM overrites /etc/postfix/header_checks with every Postfix package update

    Thank you for your update. I see your point, that will complicate things if you want to make further updates. I will double-check with our team and get back to you.
  19. Sebahat.hadzhi

    Input Enormous price increases yet again for 2025

    Thank you for your feedback, @SDGPete . I understand the price increase is a good enough reason for frustration among Plesk users and my intention was far from causing further frustration, but hearing feedback on what changes you would like to see in future. By the collective feedback, I can see...
  20. Sebahat.hadzhi

    Issue Remote Backup to Microsoft OneDrive Error

    Hello, everyone. Unfortunately, we still have no response from Microsoft on this case. I am attaching a direct link to the GitHub issue created by our R&D team: Unable to create a directory: The object specified does not belong to a list · Issue #1616 · microsoftgraph/msgraph-sdk-php They...
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