• Hi, Pleskians! We are running a UX testing of our upcoming product intended for server management and monitoring.
    We would like to invite you to have a call with us and have some fun checking our prototype. The agenda is pretty simple - we bring new design and some scenarios that you need to walk through and succeed. We will be watching and taking insights for further development of the design.
    If you would like to participate, please use this link to book a meeting. We will sent the link to the clickable prototype at the meeting.
  • (Plesk for Windows):
    MySQL Connector/ODBC 3.51, 5.1, and 5.3 are no longer shipped with Plesk because they have reached end of life. MariaDB Connector/ODBC 64-bit 3.2.4 is now used instead.
  • Our UX team believes in the in the power of direct feedback and would like to invite you to participate in interviews, tests, and surveys.
    To stay in the loop and never miss an opportunity to share your thoughts, please subscribe to our UX research program. If you were previously part of the Plesk UX research program, please re-subscribe to continue receiving our invitations.
  • The Horde webmail has been deprecated. Its complete removal is scheduled for April 2025. For details and recommended actions, see the Feature and Deprecation Plan.

Search results

  1. IgorG

    Issue Plesk Panel keep redirecting when trying to login Admin Panel

    You have to be logged as root. This fact shows the presence of symbol # and not $, as in your screenshot. Please login as root and show the output of the command: # ls -la /etc/sw/keys/
  2. IgorG

    Issue RockyLinux 8 plesk won't open

    Check that the service sw-cp-server is up and running. Check that port 8443 listened with the command: # lsof -i tcp:8443 If sw-cp-server service can't be stared, please check log files /var/log/sw-cp-server/error_log and /var/log/sw-cp-server/sw-engine.log
  3. IgorG

    Forwarded to devs Subscription Removal Issue

    Thank you. The bug was proved PPP-59280
  4. IgorG

    Resolved Plesk Linux memory and other requirements?

    https://support.plesk.com/hc/en-us/articles/360002764993-Why-swap-is-required-on-Plesk-for-Linux-servers-
  5. IgorG

    Resolved AWS LightSail UBUNTU v16.04.7 to v20.04.05 preferred procedure / method

    Sorry, but it is not in my power to predict when Lightsail Team will publish this image. It usually takes a long time on their part.
  6. IgorG

    Forwarded to devs NodeJS Application logs are broken

    Since Node.js extension version 2.1, all records are stored in the following file: /var/log/passenger/passenger.log # tail /var/log/passenger/passenger.log [ D 2022-12-07 11:50:40.0046 11270/Tb Ser/Server.h:691 ]: [ServerThr.2] Updating statistics [ D 2022-12-07 11:50:40.0047 11183/Td...
  7. IgorG

    Issue DB query failed: SQLSTATE[HY000] [2002] No such file or directory

    First of all make sure that you have enough free disk space with the command # df -h If free disk space is ok, check other possible reasons for this issue: https://support.plesk.com/hc/en-us/search?utf8=%E2%9C%93&query=QLSTATE%5BHY000%5D+%5B2002%5D+No+such+file+or+directory&commit=Search
  8. IgorG

    Question How to access WordPress admin dashboard of a site whose connected domain expired

    Go to Tools&Settings > IP Addresses, click on IP Address and set the domain name of expired domain as Default site. Then go to https://xxx.xxx.xxx.xxx/wp-login.php
  9. IgorG

    Issue Plesk Panel keep redirecting when trying to login Admin Panel

    Try to apply solution from this KB article: https://support.plesk.com/hc/en-us/articles/360025938354-Plesk-does-not-open-SWKeyExFatalError-Repository-is-not-opened
  10. IgorG

    Issue problem installing ldap

    I would suggest you check SELinux status with # getenforce
  11. IgorG

    Resolved AWS LightSail UBUNTU v16.04.7 to v20.04.05 preferred procedure / method

    We recently prepared a Plesk 18.0.48 image with Ubuntu 22.04 and requested to publish it in the Lightsail. This usually takes some time on their part. I think you should wait for this image to become public.
  12. IgorG

    Question Limiting PHP versions to service packages

    Just create Add-on Service Plan with PHP 5.x and attach it to the needed customer subscriptions. https://docs.plesk.com/en-US/obsidian/administrator-guide/customers-and-resellers/hosting-plans-and-subscriptions/setting-up-addon-plans.70673/
  13. IgorG

    Question Backup Manager Generated Files

    Multivolume backup is a tar archive sliced into chunks of a certain size. It is to be expected that you cannot unpack one of the pieces of the whole archive. To unpack the whole backup, you must merge all the pieces into one archive first. But to be honest, I don't understand why you need to do...
  14. IgorG

    Resolved Can I restore/migrate settings of Plesk itself (including extensions)?

    In case of transfer via backup/restore, all that will be backed up and not backed up are described in the table here: Backup Objects: Hierarchy and Volume You can check that the cloning feature will fit your requirements: Deploying Plesk Servers by Cloning
  15. IgorG

    Question Possible to secure Plesk with Origin SSL?

    Why not just contact Plesk Tech Support? https://support.plesk.com/hc/en-us/articles/213953025-How-to-get-support-directly-from-Plesk-
  16. IgorG

    Issue Websites stop working until I restart apache and nginx

    What about related error messages in /var/log/syslog ?
  17. IgorG

    Question first steps mariadb -> change heap size

    In the official documentation of MySQL?
  18. IgorG

    Issue Migration & Transfer Manager No cPanel option

    cPanel can be migrated only to Plesk for Linux.
  19. IgorG

    Resolved Migration error from 12.5 to obsidian due to ssh public key auth while using passwd

    Have you tried to use solution from this KB article? https://support.plesk.com/hc/en-us/articles/115001522414-Unable-to-start-the-migration-Permission-denied-password-or-id-rsa-203-0-113-2-not-accessible
  20. IgorG

    Question Add disclaimer/signature to every email from one domain

    https://support.plesk.com/hc/en-us/articles/115003766593-Why-customization-of-etc-postfix-main-cf-and-etc-postfix-master-cf-on-a-Plesk-server-gets-reverted-
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