Issue Plesk Panel keep redirecting when trying to login Admin Panel

[shanmuga]

Server operating system version

Ubuntu 20.04 aarch64

Plesk version and microupdate number

Plesk Obsidian 18.0.47.5

Hi,

I have logged in my Plesk Panel today and it redirecting indefinitely

https://example.plesk.page/cp/license/ -> https://example.plesk.page/cp/license/primary/ -> https://example.plesk.page/cp/license/ -> In circle it redirecting between these two URL.

After finding a solution in Google, it said to try adding license through SSH. i have tried this command (With root/sudo/admin permession)

plesk bin license --install A00700-HSK410-1KFX11-M59Y71-XXXXX

But i got an another error in Putty.

[2022-12-07 08:25:57.260] 2420008:63904e153f7e0 ERR [panel] Unable to get key: Repository is not opened
[2022-12-07 08:25:57.271] 2420008:63904e153f7e0 ERR [panel] Unable to get key: Repository is not opened
[2022-12-07 08:25:57.366] 2420008:63904e153f7e0 ERR [panel] Machine id version "1" creation failed.
[2022-12-07 08:25:57.802] 2420008:63904e153f7e0 ERR [panel] Unable to get key: Repository is not opened
[2022-12-07 08:25:58.566] 2420008:63904e153f7e0 ERR [panel] Unable to get key: Repository is not opened
Repository is not opened
exit status 3

Please help me to fix this.

 

[IgorG]

Try to apply solution from this KB article: https://support.plesk.com/hc/en-us/...en-SWKeyExFatalError-Repository-is-not-opened

 

[shanmuga]

There is no "Keys" folder.

 

[IgorG]

You have to be logged as root. This fact shows the presence of symbol # and not $, as in your screenshot.

Please login as root and show the output of the command:

# ls -la /etc/sw/keys/

 

[shanmuga]

I tried with root access and it same error. it look like there is no "keys" folder

# ls -la /etc/sw/keys/

 

[IgorG]

Have you tried to repair Plesk installation with

# plesk repair installation

?

 

[shanmuga]

SSH Log : Plesk SSH Log - Repair - Pastebin.com (Unable to past here due to the long message)

Even after running repair command, it same error.

https://example.plesk.page/cp/license/ -> https://example.plesk.page/cp/license/primary/ -> https://example.plesk.page/cp/license/ -> In circle it redirecting between these two URL.

 

[IgorG]

Please contact Plesk Support Team. They will fix the issue directly on your server: https://support.plesk.com/hc/en-us/articles/213953025-How-to-get-support-directly-from-Plesk-