• Hi, Pleskians! We are running a UX testing of our upcoming product intended for server management and monitoring.
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  1. Kaspar@Plesk

    Question How to get past "welcome to plesk" prompt over index.html

    Did you check the link in my previous post?
  2. Kaspar@Plesk

    Question FINDING OLD PLESK LICENSE RESELLER ACCOUNTS VIA PLESK ID

    Hi there, do I understand correctly that you have servers running with Plesk installed from which you don't own the license?
  3. Kaspar@Plesk

    Issue Acronis Backup Stuck

    I sorry to hear that. Unfortunately I don't have any solution to remedy the situation. Best advice I can give is open a support ticket and let our support team assist you with the issue. If you bought the Acronis backup extension your are eligible for support with the Extension License number...
  4. Kaspar@Plesk

    Issue COMException (0x8007054b). Urgent, please help

    Hi there, can you clarify what you mean with this precisely? Does the login of the website not work and show this error? Or is does the login to Plesk not work?
  5. Kaspar@Plesk

    Issue Restrictive administrator can see everything

    That's probably best. You can sign-in via https://support.plesk.com/hc/en-us to open a support ticket to let support engineers investigate the issue on your server. Support is includes if you bought your license directly from Plesk. If you got your license from a reseller, your reseller should...
  6. Kaspar@Plesk

    Resolved JSON.parse: unexpected non-whitespace character after JSON data at line 1 column 23643 of the JSON data

    Sorry, for the caused confusion. DS records should only be added the parent zone of domain. In most cases that should be the domain registrar (unless you are using a sub domain). So in your case it's best to remove them from the DNS zone in Plesk and from Cloudflare. This should also solve the...
  7. Kaspar@Plesk

    Question Node.js 20 compatibility on CloudLinux 7.9

    Node.js version 18 or higher (including 20) requires glibc version 2.28 or later. Which is not available on RHEL 7 bases operating systems, including CloudLinux. See: https://support.plesk.com/hc/en-us/articles/12377465555863-Which-Node-js-versions-are-available-and-supported-in-Plesk
  8. Kaspar@Plesk

    Issue Spamassassin SPF check not working

    Recently the sa-compile component of SpamAssassin has been excluded from the installation because of security issues. The side effect of this is that, on APT based systems (Debian and Ubuntu), some common SpamAssassin plugins (modules) are no longer installed by default. As you have noticed...
  9. Kaspar@Plesk

    Input Log browser started causing high load

    Support for PHP 7.0 gets added to the next release of the centos2alma script, which is due to be released by the end of this month.
  10. Kaspar@Plesk

    Issue Performance Booster performance

    Interesting. Looks like we haven't had any other reports yet users with a similar issue. Best suggestion I currently have is to open a ticket with Plesk support and let them investigate the issue on your server. To sign-in to support and open a ticket go to https://support.plesk.com. If you got...
  11. Kaspar@Plesk

    Input Tell us about your use of the Watchdog component

    Hello everyone, we like to learn more from our Watchdog component users. Watchdog is a versatile component with many features. Still used by many on Plesk. If you use the Watchdog component on your server(s) we would be grateful if you could share (in a post below) which OS you're using and why...
  12. Kaspar@Plesk

    Question Domain forwarding, no Lets Encrypt?

    My bad, I missed the screenshot in your previous post. I am scratching my head on this one to be honest. When the SSL!it extension is installed and active the SS/TLS icon should look like this: When it's not installed it looks like the one you're seeing: But it looks like you do have the...
  13. Kaspar@Plesk

    Forwarded to devs Disabled PHP "Hosting performance settings management" can be bypassed by using .user.ini or ini_set()

    Submitted for analysis by engineers with ID: PPS-16342
  14. Kaspar@Plesk

    Question Domain forwarding, no Lets Encrypt?

    Yes, but is the SSL!it extension installed? The SSL/TLS icon in your screen shot indicates it is not (the icon is different when SSL!it extension installed).
  15. Kaspar@Plesk

    Resolved Wordpress not downloadable/installable in different versions on several servers [due to rate-limiting on WP side]

    Can you sent the IP of the affected server via PM?
  16. Kaspar@Plesk

    Resolved Wordpress not downloadable/installable in different versions on several servers [due to rate-limiting on WP side]

    You're are still with Hetzner right?
  17. Kaspar@Plesk

    Question Domain forwarding, no Lets Encrypt?

    I suspect that the SSL!it extension (and maybe the Let's Encrypt extension too) isn't installed. You can install and enable those via the extensions option in the left side menu.
  18. Kaspar@Plesk

    Issue Forwarded domain can't be secured

    Is "SSL/TLS support" enabled in the hosting settings of the domain?
  19. Kaspar@Plesk

    Resolved JSON.parse: unexpected non-whitespace character after JSON data at line 1 column 23643 of the JSON data

    Thanks for lettings us know. Do you used DNSSEC and have added DS records to the DNS zone of the domain by any chance?
  20. Kaspar@Plesk

    Issue Performance Booster performance

    Any related error in the panel.log at the time of running the performance booster (Tools & Settings > Log Browser > Plesk)?
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