• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

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    Issue Mail sent via SMTP but not received

    Had you checked mail queue in Plesk? Which provider has the receiver? Had you checked if your ser ver is on blocklist? For example check: https://multirbl.valli.org https://www.barracudacentral.org/lookups What is shown in maillog when you send a mail?
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    Question Trouble in showing web page

    or contact your web agency/web developer who made the pages.
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    Question Trouble in showing web page

    @Raudpats You need to debug the JS of theme and page by Developer Tools of browser, with breakpoints until you catch the broken JS script, or the web agency of your website/shop. Good luck.
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    Question Trouble in showing web page

    Some Javascript (JS) on your page breaks all! Disable JS in browser and you see the styles are shown correct, only some dynamic content like preloaded images missing.
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    Question Trouble in showing web page

    Theme (as i can see by HTML and CSS) is broken. Let it fix.
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    Question Trouble in showing web page

    @Raudpats Validate and fix your Stylesheets. https://validator.w3.org/nu/?doc=https%3A%2F%2Fbaltictrader.eu https://jigsaw.w3.org/css-validator/validator?uri=baltictrader.eu&profile=css3svg&usermedium=all&warning=1&vextwarning=
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    Issue Amavis error messages

    See https://amavis.org/INSTALL.txt for information about used external programs. https://help.ubuntu.com/community/PostfixAmavisNew
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    Question Domain is not resolvable

    1. Set in Plesk a hostname for your main domain, f.ex. srv1.keyboardcontrol.com https://support.plesk.com/hc/en-us/articles/213941265--How-to-change-or-get-the-server-hostname-on-the-Plesk-server 2. Open Hetzner Robots page Log In - Hetzner Online 3. Login with you customer number 4. Go to Log...
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    Question Domain is not resolvable

    You had set the new IP for the domain at your domain hoster's control panel? Currently your domain resolves for me to 116.202.208.36 at Telekom Germany (my ISP) domain servers.
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    Issue Plesk Serven shows a red page

    I do not get such warning on https://optimistic-thompson.45-63-62-178.plesk.page with Chromium 108. Perhaps your browser blocklist is outdated. Open chrome://components/ and on all in list press "Check for Update".
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    Issue Plesk Serven shows a red page

    That is a page of your Chrome/Edge/Chromium browser, it shows that your domain/site is on a Chromium blocklist for broken SSL/insecure/malware/fraudulent websites. Please, set your server hostname to a real domain name, get a valid SSL certificate (f.ex. from Lets Encrypt) and will be fine.
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    Issue Umlauts broken in mail forwards but not in mailbox

    If the byte sequence for ß is 0xDF in mail seems to be encoded Latin-1 (ISO 8859-1). In UTF-8 it is 0xC3 0x9F In UTF-16 it is 0x00DF Sad. You could let some programs "guess" the encoding of mail body. Some programs are listed here: https://www.freedesktop.org/wiki/Software/uchardet/...
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    Issue Umlauts broken in mail forwards but not in mailbox

    Tested a redirect to T-Online account and the redirected mail had the same body as the sent, no changes. I suggest, if the mail you send is from your own web app or script on server, add charset and content-encoding to mail header. If the mail is not send by you, contact mail sender that the...
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    Issue Umlauts broken in mail forwards but not in mailbox

    In bash i tested my server, send a message by program mail with body äöüßÄÖÜẞ to a account which is redirected on my server. In this case of rudimentary MTA, a charset and encoding header is missing. The sent mail and the redirected have both the same mail body and are raw UTF-8 bytes.
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    Issue Umlauts broken in mail forwards but not in mailbox

    @ufreier Check source of email you received and the one you received after redirect. Would be interesting if that is which encoding (Quoted Printable, 8bit, 7bit or something else) and which charset (windows-1252, latin-1, utf8 or what).
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    Question Plesk DNS Security

    Upgrade your OS frist, Debian 9 has End o Life seince Juen 2022 and does not get security and other updates.
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    Resolved Undelivered Mail Returned to Sender

    @Ddungo you need to insert the IP, not the domain if you want to check PTR.
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    Resolved Undelivered Mail Returned to Sender

    What you added si a IP range/network mask. Why? A PTR has to be set for IPv4 of server hostname. I have no knowledge about your admin panel at your domain hoster. Please ask support of your domain hoster!
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    Resolved Mail Test failed

    You need to open your Domain hoster customer panel and edit domain ip and reverseDNS for the IP 81.46.243.2. https://www.acens.com/hosting/dominios/acensdns/ Please ask your domain hoster support how to do this.
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    Issue E-Mail Problem (Spam)

    @JogoVogo Move Spam to your IMAP Spam folder instead of deleting, and next morning Spamassassin can learn. SpamA needs some amount of mail to learn which mail is Spam and which Ham.
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