• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. I

    Can't login to CBM

    Unfortunately - neither option worked. Still trying to figure this one out. ;( Now much of the time the error is invalid password. When I do the 'forgot password' link, it says the address wasn't found - but then sends an email with a new temp pass.
  2. I

    Can't login to CBM

    I'm running 12.0.18 Update #58. When I try to connect to the CBM (i.e., by clicking a link in the left panel that relates to the CBM) it brings up the CBM login page with the error "Credentials for application's account are required." How can I fix this? thanks!
  3. I

    mail issue between 2 domains in Plesk

    I checked the logs and there were no errors, which was the confusing part. I decided to try another approach and contacted the external email hosting provider. After a fair amount of troubleshooting, I realized the external provider was forcing the MX records for domain2.com - which was...
  4. I

    mail issue between 2 domains in Plesk

    - domain1.com is hosted on the server. email is hosted an external email server - domain2.com is hosted on the server and email is also hosted on the server If an email is sent from domain1 to domain2 - nothing happens. It is never received. It is as if Plesk is saying, this domain is on my...
  5. I

    IMAP & SMTP on mail only domain

    yes - I had checked the DNS records and MX record for the domain...all was fine. Still didn't work. Today, I deleted the domain, and added it again - and that fixed it. Thanks for your assistance.
  6. I

    Wordpress Notifications Updates

    Is there a way to receive notifications for Wordpress updates? (core, themes, and plugins). thanks!
  7. I

    IMAP & SMTP on mail only domain

    I've setup a domain for mail only (no hosting), with the DNS records hosted on AWS Route 53. Telnet fails for this domain. Any ideas?
  8. I

    Plesk 12.0 Preview

    That's interesting...because my beta license says it is enabled...and is unlimited. See the attached screenshot
  9. I

    Plesk 12.0 Preview

    Here's the screenshot. thanks!
  10. I

    Plesk 12.0 Preview

    I currently have 12.0.10 installed with the Customer Business Manager. Two questions... 1) even though the beta license says that it allows for unlimited clients in CBM - this is not the case. When I try to add a second client, I get an error saying the license is limited to 1. 2) I've also...
  11. I

    Slow upload ftp in plesk 11.5

    I'm having this same problem. It seems to be worse when I FPT to the server as a vhost user rather than root. If I login as root, it seems much quicker. Have you noticed this as well?
  12. I

    File Sharing uploads question

    Looks like you never got an answer to this question. I am curious as well. This would be a great feature. Did you ever find out if it was possible to allow clients to upload files via file sharing?
  13. I

    SMTP Auth on port 587 broken after each microupdate since 11.5

    Poppsworld's solution "/usr/local/psa/admin/sbin/mchk --with-spam" - did work. Hopefully Parallels will get this permanently resolved so we don't have to do this after each update
  14. I

    SMTP Auth on port 587 broken after each microupdate since 11.5

    I'm having this same problem after last nights auto update... ;(
  15. I

    major issue: deleting domain alias deletes domain files

    the process: - create a domain (example.com) - create a domain alias (alias.com) - set the domain alias to include web - delete the domain alias via the Plesk control panel - ftp to your primary domain (example.com) - all of the files have been deleted I've had this happen twice...
  16. I

    CBM Invoicing Not Working

    wasn't there the other day so I submitted feedback to Parallels. Looks like they added it now. Thanks
  17. I

    Wordpress Multisite / Symlink Issue

    When using Wordpress Multisite: - all sites run off you primary domain (the default one for the IP in Plesk) - make sure you are using the domain mapping plugin to map all other domains (in WordPress) - to add email, in Plesk, go to the primary domain, add New Domain and select No Hosting as...
  18. I

    CBM Invoicing Not Working

    I think this <http://kb.parallels.com/en/113872> article addresses the issue, but there is not an attached script (non-invoiceable-subscriptions.php) to download. Where can I find it?
  19. I

    CBM Invoicing Not Working

    Customer Business Manager is not generating invoices. 10.4.4 Update #32. I have a months worth of past due invoices that never automatically processed. If I try to generate invoices, it says: Number of invoices to generate 0. Ideas? obviously CBM is useless without this function...
  20. I

    IMAP new messages display as read / seen

    I'm having the same problem. Has anyone ever figured this out? thanks, elaine
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