• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. FrankJ

    Resolved JSON.parse: unexpected non-whitespace character after JSON data at line 1 column 23643 of the JSON data

    Hi Sebahat, here's an update from my side: I managed to get rid of the reported error message (see #32 above). How? I cannot say anymore (it was late, I was tired and frustrated). After that: Installing Wordpress worked, accessibility of the website was not given though. I had an 503...
  2. FrankJ

    Resolved JSON.parse: unexpected non-whitespace character after JSON data at line 1 column 23643 of the JSON data

    Hi! I am running Plesk on Debian 11.0 / 64 bit and things were mostly fine. I could create subdomains without any problems. Now, some months later without much activity on my side I wanted to create another subdomain (which worked). Trying to change the hosting settings for that subdomain I...
  3. FrankJ

    Resolved Document Root (Why is a WP website not shown?)

    Thanks again, Maarten. I appreciate your help! Cheers, Frank
  4. FrankJ

    Resolved Document Root (Why is a WP website not shown?)

    Thanks for your reply, Maarten. That index.html could be the reason. I didn't even noticed the file. My problem seems to be solved. When you wrote "that is copied from the default Plesk domain page" does it mean that the index.html is sometimes copied automatically to the folder? To me it...
  5. FrankJ

    Resolved Document Root (Why is a WP website not shown?)

    Hi guys, I have several folders under httpdocs and try to switch the document root for the domain Domain Default page. The result always is the Plesk message "This is a default webpage generated for …" Am I missing something general? I've read through so many support threads already and...
  6. FrankJ

    Question Mail and DNS help needed

    Thanks Igor! My problem description was quite vague so far. I set up email for a domain (occupy-occupy.de). Roundcube works, I can send email and receive within roundcube for the email address I created. What does not work is my email client (it works fine with other domains — not set up...
  7. FrankJ

    Question Mail and DNS help needed

    Hi to the community, I have set up a Plesk environment on Debian. Problems are with mail and DNS. The Plesk documentation is not clear to me — so I need some help. What would you recommend? Cheers, Frank
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