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Search results

  1. Sergey Prohorov

    [PPP-18396] Backup error, when hosting type is set to forwarding

    Hello, Nazmi_Aytekin. Could you please post output of the following command '/usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/sbin/backup_restore_helper --backup-extension 5 -object-type server'
  2. Sergey Prohorov

    Resolved [PPP-26349] Backup Manager stopped working

    The issue appears because of duplicated section in /usr/local/psa/admin/conf/panel.ini (%plesk_dir%\admin\conf\panel.ini on Windows). Duplicated section rise an error in panel.ini parser and breaks pmm-ras FTP connection timeouts. I created the issue PPP-26349 (PPPM-5317) which will be fixed in...
  3. Sergey Prohorov

    Resolved [PPP-26349] Backup Manager stopped working

    Hello, TimRear. I have sent you PM.
  4. Sergey Prohorov

    Resolved [PPP-26349] Backup Manager stopped working

    Hello. Could you please post output of the following command: DUMP_STORAGE_PASSWD=<FTP_PASSWORD> /usr/local/psa/admin/sbin/pmm-ras --check-repository --debug --verbose --dump-storage=ftp://<FTP_LOGIN>@<FTP_HOST>/<FTP_DIRECTORY> --use-ftp-passive-mode --session-path=/var/log/plesk/PMM
  5. Sergey Prohorov

    Resolved How to restore backup from /var/lib/psa/dumps using the command line

    Actually, I am a bit confused by the filename /var/lib/psa/dumps/mydomain.de/backup_1608130014_1608170014.tgz. Because it does not match to standard backup filename: - subscription backup made by GUI or pleskbackup without '-output-file' is located in '/var/lib/psa/dumps/domains/mydomain.de/'...
  6. Sergey Prohorov

    Resolved How to restore backup from /var/lib/psa/dumps using the command line

    Hello. In this case, you could copy content of /var/lib/psa/dumps (do not miss hidden '.discovered' folders) from the old server to new one. The new Plesk instance should show all backups in GUI.
  7. Sergey Prohorov

    Issue Dropbox Backup fails 80% of the time

    Could you please send me to PM the directory /usr/local/psa/PMM/sessions/2016-11-21-030102.562 and the file /var/log/plesk/PMM/backup-2016-11-21-03-01-02-762/backup.log
  8. Sergey Prohorov

    Issue Dropbox Backup fails 80% of the time

    Hello. The pmmcli.log you sent before does not contain any errors or messages about backup process maybe it was rotated. Could you please grep all pmmcli logs for the errors by following command: grep -R -i -E "error|exeception|Fail" /var/log/plesk/PMM/*pmmcli*
  9. Sergey Prohorov

    Resolved [PPP-26569] [PPP-26843] Problems after backup

    Hello. We will fix PPPM-5234 in one of the nearest updates. You could try to apply the workaround from the following KB https://kb.plesk.com/en/130278. If it does not contain the pmm-ras for your OS please ping me in PM and I will add it.
  10. Sergey Prohorov

    [PPP-26478] After update to onyx backup does not work

    This fix is built for Ubuntu 14.04 x64 only and will not work with other OSes. pmm-ras for other OSes is available in the following KB https://kb.plesk.com/en/130278
  11. Sergey Prohorov

    Issue [PPP-26791] FTP backup - bug in Plesk Onyx

    The exlude pattern is applied inside each webspace (/var/www/vhosts/*). In your example real path to exclude will be /var/www/vhosts/test-exclude-domain.tld/var/www/vhosts/test-exclude-domain.tld/*. I created bug PPP-26813 to fix the field description in GUI.
  12. Sergey Prohorov

    Issue Dropbox Backup fails 80% of the time

    Hello. Could you please check /var/log/plesk/PMM/pmmcli.log for the error details?
  13. Sergey Prohorov

    Issue [PPP-26791] FTP backup - bug in Plesk Onyx

    Thank you. Bug PPP-26791 was created. We will fix it in one of nearest updates.
  14. Sergey Prohorov

    Resolved [PPP-26569] [PPP-26843] Problems after backup

    Could you please try to find out the errors details in /var/log/plesk/PMM/backup-2016-11-10-04-03-xx-xxx/backup.log
  15. Sergey Prohorov

    Issue [PPP-26791] FTP backup - bug in Plesk Onyx

    Hello. It sounds like your FTP server does not support REST command or this command disabled (you could check it by https://ftptest.net). In Plesk Onyx we move index used for incremental backup creation and selective restore to the end of backup archive. If FTP server does not support REST...
  16. Sergey Prohorov

    Resolved PleskPMMResponseException - PMMConnector.php 831

    Could you please try to remove *.pyc and *.pyo files inside plesk directory. They will be re-created automatically. # find /usr/local/psa/ -name *.pyc | xargs rm -f # find /usr/local/psa/ -name *.pyo | xargs rm -f
  17. Sergey Prohorov

    Resolved PleskPMMResponseException - PMMConnector.php 831

    Hello. Could you please try to run the following command: /usr/local/psa/admin/bin/pmmcli --get-tasks-list Backup
  18. Sergey Prohorov

    Issue FTPS Problem

    Hello. Could you please post or send me PM with outout of the following command: DUMP_STORAGE_PASSWD=<PASSWORD> /usr/local/psa/admin/sbin/pmm-ras --check-repository --debug --verbose --dump-storage=ftps://<USER>@<HOST>/<DIRECTORY> --use-ftp-passive-mode --session-path=/var/log/plesk/PMM
  19. Sergey Prohorov

    Resolved [PPP-26655] [PPP-26740] After upgrade Backup not work

    Hello. Did the reg. option help?
  20. Sergey Prohorov

    Resolved [PPP-26655] [PPP-26740] After upgrade Backup not work

    Thank you. Bug PPP-26740 was created.
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