Resolved [PPP-26569] [PPP-26843] Problems after backup

[Raymond_Davelaar]

Since update 5 I receive these messages after every backup and accordingly all my websites are down. I can't reactivate them directly but have to change status to "0" in domains table in spa database. After that I'm able to activate domains.

How to resolve this. There are some quit large databases (above 2 GB) and some subscriptions take over 100GB data. But I had no problems before so that shouldn't be the problem I think.

Warning: domain "4drone.nl"
The domain '4drone.nl' may be inaccessible after backup. Please, resume it manually!
Warning: domain "4drone.nl"
Cannot resume domain '4drone.nl' (ErrorCode: 1, STDOUT:cObject::update() failed: Sommige velden zijn leeg of hebben een onjuiste waarde. ('email' = '') ) [Error:].
Warning: domain "praktijkpoelman.nl"
The domain 'praktijkpoelman.nl' was not suspended during backup!
Warning: domain "praktijkpoelman.nl"
Cannot suspend domain 'praktijkpoelman.nl' (ErrorCode: 1, STDOUT:cObject::update() failed: Sommige velden zijn leeg of hebben een onjuiste waarde. ('displayName' = '', 'name' = '', 'email' = '') ) [Error:]. This is not fatal error!
Warning: domain "dtvklarenbeek.nl"
The domain 'dtvklarenbeek.nl' may be inaccessible after backup. Please, resume it manually!
Warning: domain "dtvklarenbeek.nl"
Cannot resume domain 'dtvklarenbeek.nl' (ErrorCode: 1, STDOUT:cObject::update() failed: Sommige velden zijn leeg of hebben een onjuiste waarde. ('email' = '') ) [Error:].
Warning: domain "ontwikkel.security-systems.nl"
The domain 'security-systems.nl' may be inaccessible after backup. Please, resume it manually!
Warning: domain "ontwikkel.security-systems.nl"
Cannot resume domain 'security-systems.nl' (ErrorCode: 1, STDOUT:cObject::update() failed: Sommige velden zijn leeg of hebben een onjuiste waarde. ('email' = '') ) [Error:].
Warning: domain "spy-systems.nl"

 

[bivaswap]

Did you enabled the 'Suspend domains until the backup task is completed' in schedule backup settings ?

 

[Raymond_Davelaar]

Did you enabled the 'Suspend domains until the backup task is completed' in schedule backup settings ?

Yes I did

 

[Sergey Prohorov]

Hello.
It looks like bug PPP-26569 wich will be fixed in the nearest update. As a workaround you could try to apply solution from KB article https://kb.plesk.com/en/116920 or disable 'Suspend domains until the backup task is completed'.

 

[Raymond_Davelaar]

Hello.
It looks like bug PPP-26569 wich will be fixed in the nearest update. As a workaround you could try to apply solution from KB article https://kb.plesk.com/en/116920 or disable 'Suspend domains until the backup task is completed'.

Unable to upload backup files to FTP storage: ack Gebroken pijp: write( 13, 'clients/parkfly/domains/all-inparkingschiphol.nl/backup_user-data_1611090403.tgz ' ) at /opt/psa/PMM/agents/shared/IPC/Run/IO.pm line 558. STDOUT:
every night this error. Yes I already removed a domain, but then the error will be the same with another domain. Always just one domain

 

[Raymond_Davelaar]

Unable to upload backup files to FTP storage: ack Gebroken pijp: write( 13, 'clients/parkfly/domains/all-inparkingschiphol.nl/backup_user-data_1611090403.tgz ' ) at /opt/psa/PMM/agents/shared/IPC/Run/IO.pm line 558. STDOUT:
every night this error. Yes I already removed a domain, but then the error will be the same with another domain. Always just one domain

This morning:
Warning: hosting "all-inparkingschiphol.nl"
Unable to upload backup files to FTP storage: ack Gebroken pijp: write( 13, 'clients/parkfly/domains/all-inparkingschiphol.nl/backup_user-data_1611100403.tgz ' ) at /opt/psa/PMM/agents/shared/IPC/Run/IO.pm line 558. STDOUT:
Warning: hosting "all-inparkingschiphol.nl"
Unable to upload archive clients/parkfly/domains/all-inparkingschiphol.nl/backup_user-data_1611100403.tgz to FTP storage: ack Gebroken pijp: write( 13, 'clients/parkfly/domains/all-inparkingschiphol.nl/backup_user-data_1611100403.tgz ' ) at /opt/psa/PMM/agents/shared/IPC/Run/IO.pm line 558.
Warning: mysql "lucht"
Unable to upload backup files to FTP storage: ack Gebroken pijp: write( 15, 'domains/lucht-fotograaf.nl/databases/lucht_1/backup_1611100403.tgz ' ) at /opt/psa/PMM/agents/shared/IPC/Run/IO.pm line 558. STDOUT:
Warning: mysql "lucht"
Unable to upload archive domains/lucht-fotograaf.nl/databases/lucht_1/backup_1611100403.tgz to FTP storage: ack Gebroken pijp: write( 15, 'domains/lucht-fotograaf.nl/databases/lucht_1/backup_1611100403.tgz ' ) at /opt/psa/PMM/agents/shared/IPC/Run/IO.pm line 558.

 

[peraburek]

try this: https://talk.plesk.com/threads/ppp-...onyx-backup-does-not-work.339594/#post-809743

 

[Sergey Prohorov]

Could you please try to find out the errors details in /var/log/plesk/PMM/backup-2016-11-10-04-03-xx-xxx/backup.log

 

[Raymond_Davelaar]

Could you please try to find out the errors details in /var/log/plesk/PMM/backup-2016-11-10-04-03-xx-xxx/backup.log

Sent you the file in PM
PS did the edit in /opt/psa/admin/conf/panel.ini and will see tomorrow. For the meantime I have added external backup solution from Acronis

 

[Raymond_Davelaar]

I have sent file via PM to Sergey Prohorov. Problem still persists.

 

[peraburek]

This morning:
Warning: hosting "all-inparkingschiphol.nl"
Unable to upload backup files to FTP storage: ack Gebroken pijp: write( 13, 'clients/parkfly/domains/all-inparkingschiphol.nl/backup_user-data_1611100403.tgz ' ) at /opt/psa/PMM/agents/shared/IPC/Run/IO.pm line 558. STDOUT:
Warning: hosting "all-inparkingschiphol.nl"
Unable to upload archive clients/parkfly/domains/all-inparkingschiphol.nl/backup_user-data_1611100403.tgz to FTP storage: ack Gebroken pijp: write( 13, 'clients/parkfly/domains/all-inparkingschiphol.nl/backup_user-data_1611100403.tgz ' ) at /opt/psa/PMM/agents/shared/IPC/Run/IO.pm line 558.
Warning: mysql "lucht"
Unable to upload backup files to FTP storage: ack Gebroken pijp: write( 15, 'domains/lucht-fotograaf.nl/databases/lucht_1/backup_1611100403.tgz ' ) at /opt/psa/PMM/agents/shared/IPC/Run/IO.pm line 558. STDOUT:
Warning: mysql "lucht"
Unable to upload archive domains/lucht-fotograaf.nl/databases/lucht_1/backup_1611100403.tgz to FTP storage: ack Gebroken pijp: write( 15, 'domains/lucht-fotograaf.nl/databases/lucht_1/backup_1611100403.tgz ' ) at /opt/psa/PMM/agents/shared/IPC/Run/IO.pm line 558.

I have the same issue with backup like you do

 

[Raymond_Davelaar]

It looks like backups are not uploaded to ftp at all. When trying to recover partial recovery is not an option at all and when I first download backup to server before restoring it it says signature is invalid. After a few seconds it said backup is recovered with problems ***.

Warning: Restore hosting "***-systems.nl"
Can not deploy content of domain ***-systems.nl
Warning:
Transport error: File 'backup_user-data_1611150403.tgz' not found.

Great... I emptied full directory of domain before restoring, supposing I had a valid backup

 

[Raymond_Davelaar]

Problem is solved by Plesk support, thanks for that. Issue is reported as a bug (PPPM-5234).

 

[Sergey Prohorov]

I have the same issue with backup like you do

Hello. We will fix PPPM-5234 in one of the nearest updates. You could try to apply the workaround from the following KB https://kb.plesk.com/en/130278. If it does not contain the pmm-ras for your OS please ping me in PM and I will add it.