• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
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    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Search results

  1. M

    Error: Access denied. Your account was suspended.

    I figured out what was wrong. There were a few domains/subscriptions that were listed is inactive because there were user accounts created for each domain. I deleted the un-needed user accounts and everything works now!
  2. M

    Error: Access denied. Your account was suspended.

    Update... I figured out how to fix one of the customers with 3 subscriptions. I found a post from Igor here http://forum.parallels.com/showpost.php?p=429523&postcount=7 It was fairly easy to fix that customer because there was only 3 subscriptions to fix. Now for my client with 127...
  3. M

    Error: Access denied. Your account was suspended.

    Update... I have another customer that is having the same issue. What is weird is a third customer account was migrated and it works fine. The first customer account has 127 subscriptions and the second account has 3 and the third account has 2. I do not see any commonality as to why it is...
  4. M

    Error: Access denied. Your account was suspended.

    I have a customer account on my Plesk 10.4.4 migrated from a client account from my old Plesk 9.5.4 server that I cannot login as the customer in CP. I figured it was an issue with the migrated account, so i created a new customer account and moved all of their subscriptions to the new account...
  5. M

    Plesk CP will not load on server that has worked fine for a year.

    Turns out my /tmp partition was full from a 1GB repo_transport_tmp file that was 3 days old. I deleted it and now it works perfectly! Thanks for the tip!
  6. M

    How to add new IP address to customer account/ip pool on 10.4.4?

    I understand now... Thanks!
  7. M

    1 customers do not fit any of the common scenarios

    I migrated many clients and domains from Plesk 9.5.4 to 10.4.4 and I have 2 clients that get this error when I access their Customer page. 1 customers do not fit any of the common scenarios, so there are no recommended actions for them. To transition the accounts, select a custom scheme for...
  8. M

    Plesk CP will not load on server that has worked fine for a year.

    It has been a great week for Plesk related problems and I wanted to thank Igor for his previous help and I hope he can get me looking in the right place figure out this issue. I log in and out of my Plesk 9.5.4 mail server to manage accounts and add emails to the SA and Magic Spam whitelists...
  9. M

    How to add new IP address to customer account/ip pool on 10.4.4?

    I am trying to add an IP address to one of my customer accounts on my new server running 10.4.4 and I cannot find a way to do it. On the old 9.5.4 server it was very straight forward and easy. It seems like parallels made this new version as difficult to manage as possible. I feel like I have to...
  10. M

    Apache ASP support with Plesk 10.4.4???

    You rock!!! Thanks for the speedy reply!!!
  11. M

    Apache ASP support with Plesk 10.4.4???

    I am trying to migrate from a Plesk 9.5.4 server to a new server running 10.4.4. I noticed a couple of the sites were not working and I realized it was because they were .asp sites. I figured I could just turn on Apache ASP support in the CP, but I cannot find it anywhere. I googled around and...
  12. M

    statistics calculate wrong

    The reported domain size's are doubled because it is calculating the size of the domain as well as the domains backup. On the Plesk 9.x (I know you are on 10.x, but it think it is still the same) go to Settings/Server Settings then near the bottom you will see "Include in the disk space usage...
  13. M

    Spam Assassin auto update rules?

    Bump!!!!!!
  14. M

    New vulnerability? (plesk 9.5.4)

    That is the same thing I was dealing with before I got the server cleaned up(I think). So far none of the random files in the cgi-bin dirs have come back. Just the 0 byte files in the cron dir. I locked the server down to only the few ports that need to be open and I disabled all sorts of...
  15. M

    New vulnerability? (plesk 9.5.4)

    I installed the 9.5.4 MU14 updates and it appears to be fixed... But i have one issue that I am not sure if it is a problem or not. Whenever a domain is suspended or unsuspended, a 0 byte file with the ftp username gets created in the /var/spool/cron directory. My other Plesk 9.5.4 server does...
  16. M

    New vulnerability? (plesk 9.5.4)

    I have the same issue going on and I followed the direction posted here on how to remove it. How do I make sure it will not come back? Is there some sort of patch or update I need to do? Thanks in advance!
  17. M

    Spam Assassin auto update rules?

    Can someone direct me on how to make SA update itself daily? I read there is a cron job for it and I found it, but do not know how to make it run daily. Thanks in advance!!!
  18. M

    Enable FTP and SFTP? Or edit default domain to allow SFTP?

    Ok, I fixed it. It was either the 1&1 firewall (I changed the remote port for 21 from 21 to Any) and I added a rule for port 21 in the Plesk firewall. Thank you for your guidance...
  19. M

    Enable FTP and SFTP? Or edit default domain to allow SFTP?

    That is really weird, I can FTP via command line. I am going to add port 21 to the Plesk firewall, even though the default "FTP Server" is already allowed. Here is my 1&1 firewall settings.
  20. M

    Enable FTP and SFTP? Or edit default domain to allow SFTP?

    When I or my client adds a domain and creates the username/password and them saves everything and then try to use just standard FTP via Filezilla, this is what happens But as soon as I change the port to 22, it works. It is almost like FTP is completely disabled on the server. I...
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