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Is domain B owned by the admin user, rather than a separate customer account. You can only use the install helpdesk function on a subscription owned by the admin user. You should be able to install the helpdesk software on any other subscription by using the APS application installer under...

Apologies! Obviously not the fix then!

Just try something quickly, change the uppercase M for a lowercase m in your config file. So it should be: JAVA_OPTS=-Xms128m -Xmx448m I believe they are case sensitive...

Possibly a silly question, but are you sure you have Java Applications as part of your license? Some VPS hosts issue "restricted" licenses... You can check under Tools & Settings > License Management

Infact, it appears that I get this error with all subscriptions on this server!

I am trying to add a domain alias to an active subscription, but am getting the following error: Error: DNS record does not exist. I have disabled the subscription and re-activated it - no change to error. I have turned off the DNS and turned it on again, also no change to error. When...

A quick fix would be to create a mailbox as [email protected]. The cron job is erroring and sending an email to the above email address but no mailbox of that name exists on the server so it is bouncing. As to why the cron has an error, something related to curl but I dont use...

All fixed - seemed to be an issue quite deeply embedded in Plesk. Fix below: Utility /usr/local/psa/admin/bin/modules/firewall/safeact, which activates firewall also restarts sw-cp-server after activation of the new configuration. While restarting the service it was unable to start the...

This issue is now with tech support - 3 days but no solution yet! Will update with answer for future viewers when resolved

Hope the DNS change works! For the record, I'd missed off the leading "/" from the command! In the future, if you have any issues with hosting configuration, it's always worth trying it. /usr/local/psa/admin/bin/httpdmng --reconfigure-all It reconfigures all the config files that...

Have you tried reconfiguring your vhosts? usr/local/psa/admin/bin/httpdmng --reconfigure-all Are you using nginx? Also, are you sure you have configured your DNS correctly and allowed enough time for propogation?

There aren't any UI configuration options to change that security feature. By disabling that warning, you would be compromising the security of your server / mail accounts, potentially opening up your server for the use of spamming!

Not sure if I understand exactly what you want to achieve, but your mail account passwords cannot contain the mail account username. Plesk will allow you to have the password the same as the username if you capitalize letters. eg. [email protected], password: "TestAccount" For...

Plesk should see the backup as a single backup archive. Or it did in v10 anyway. I guess the separate archive parts are listed within an XML file?... I had issues a while back with uploading multi-part backups through Plesk so settled with single file backups, even though they are around 5GB.

When I say "personal/private" websites, what I really meant is anyone hosting websites for friends, but still charging for the service. In my case, I have one of a few servers that hosts websites for web design clients. These clients are manually billed annually. This server does not need any...

I am currently unable to activate a new firewall configuration from within the Plesk UI. I have set the samba ports as accepted within the /usr/local/psa/var/modules/firewall/firewall-active.sh file and restarted networking services. I have also run the sh script from an ssh session. I...

How long have your stats been running?

You would have chosen to enable enhanced security mode when installing/upgrading to plesk 11. I don't know of a way of disabling this and it would probably be very difficult. As far as I remember, enabling this mode encrypts a number of security credentials so that if your server is ever...

Have you enabled Enhanced Security Mode? Maybe sending plain text passwords is no longer possible with this mode enabled?

Tools & Settings > Services Management Stop the service. I haven't uninstalled it on my VPS, but have just stopped the service. Give a good minute or so to stop fully. You may find you'll need to reconfigure vhosts after disabling it.