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Thank you for the confirmation. I attempted to reproduce the issue, however, the server is attempting to properly deliver the email message to the remote server when mail service is disabled locally. The first entry is for local delivery the second with disabled mail service I do believe that...

@Ladylinux Thank you for expressing your concern. I forwarded it to the team in charge. According to the team, WebPros Cloud is an idea that was born out of partner feedback. Various Web Hosts and even some Registrars had stated the need for premium level infrastructure across geographies -...

There's no need to manually install Sogo, you can directly install the extension through the Plesk cli: After you run the command, please navigate to your Plesk panel > Extensions > Sogo and finish the setup through the GUI.

@William Finck , can you please double-check the setting server-wise and on subscription-level according to this article: https://support.plesk.com/hc/en-us/articles/12377479274007-How-to-configure-a-storage-period-for-statistics

Hello, @barisurun . Looks like InnoDB corruption to me. Please try applying the steps from the following article: https://support.plesk.com/hc/en-us/articles/12387817373207-How-to-fix-InnoDB-corruption-cases-for-the-MySQL-MariaDB-databases-on-Plesk-for-Windows

Thank you for the update. The redirection most likely occurs on site-level rather than because the Plesk settings. Still, what else you might check is whether there are any additional directives in Subscriptions > Hosting & DNS > Apache & nginx.

Hello, @B3 Support . We have a registered bug with ID EXTLETSENC-920 for the ability to secure domains with "Forwarding" hosting type without Nginx. At this point, I cannot provide an ETA on when a fix will be introduced. You can monitor the change log here.

Hello, @Movak . What app is deployed under the primary domain name? I am asking because there are domain-specific applications, such as WordPress for example, where the domain name is hard-coded.

I am afraid I can't identify the issue. I would suggest opening a ticket with Plesk support for an investigation of the issue on your server. To open a ticket go to: https://support.plesk.com If you got the license from a Plesk partner, please ask them to escalate the case to our support on...

Glad to hear Roundcube is now working, Maria. I can see that Sogo is selected in Subscriptions > Domain > Mail settings for one of the domain names in the screenshots provided in your previous replies. Is that still the selected option and what do you see upon access the corresponding...

Thank you, Maria. Can you please also execute: If the output contains your server IP address, please feel free to mask it.

A bug with ID EXTSSLIT-2188 has been registered. I cannot provide any ETA yet. Our team confirmed that disabling OCSP Stapling holds no additional risks. Until the fix is released, you can disable it: For individual domains by toggling off "OCSP Stapling" in Domains > example.com > SSL/TLS...

Hello, @Colonel36 you need to create the following DNS records in your IONOS zone: You may also configure them as CNAME records, but you need to ensure the value set for the CNAME records is pointed to the server IP address. I.e. if the value of the CNAME record is example.com, the A record...

Hello, @lema . Thank you for the clarification. It is normal to see a difference as what you see on the left is the data transfer for the domain name only, whereas the statistics on the right show the data transfer for the whole subscription.

Thank you for your reply. It will be optional addition you can choose if needed, it won't be mandatory if you are running the said PHP versions on your server(s). I am assuming you are referring to OS ELS that is mandatory for Plesk partners. Core functionality and stability of the panel depend...

Hello, @realaaa@ . On a newly deployed Ubuntu 24.04 server the permissions of /etc/psa/php_versions.json are ICODE]644[/ICODE]. Hence, I wouldn't say this is a Plesk bug. Unfortunately, I cannot say what led to the incorrect permissions in your particular case.

Thank you for the update, Maria. Could you please run the following command: If there's no output, please try applying the solution from the following article...

@King555 , I believe it shouldn't be an issue disabling OCSP stapling, but if your SSL renewal is not due in the upcoming few days, let me clarify that with our team first.

@ivanes82 , this is usually a temporary issue on Atomic's end. If the issue still occurs after a few days, the best next action will be to directly forward the case to Atomic.

@wakabayashi , upgrades to MariaDB 11.4 are not yet supported through the auto-upgrade tool. The option hasn't been implemented yet as MariaDB 10.11 is a long-term support version, which will be maintained until 2028. Our team will introduce the option in the future, but I cannot provide any ETA...