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  1. Sebahat.hadzhi

    Issue Plesk Migrator Fails to Detect Subscription Databases — DB-Lib error 20002

    Thank you for the update. I am not quite sure what is causing the issue in this particular case. I would suggest opening a ticket with Plesk support for further investigation on your server. To sign-in and open a ticket please go to: https://support.plesk.com If you got your license from a...
  2. Sebahat.hadzhi

    Issue WP Toolkit could not update vulnerabilities database

    @se2e-dev , the issue is related to the vulnerability database structure. The command should update it and consequently lead to the task is finished successfully every time it runs. No, no additional adjustment should be needed once the fix is released. Yes, of course. However, at this...
  3. Sebahat.hadzhi

    Issue WP Toolkit could not update vulnerabilities database

    The issue is caused due to a bug identified with ID EXTWPTOOLK-10397, which will be fixed in one of the upcoming releases. Until the fix is introduced, please apply the following workaround: Connect to the server via SSH Backup the psa database plesk db dump psa > /root/psa_dump.sql Remove the...
  4. Sebahat.hadzhi

    Issue Plesk Migrator Fails to Detect Subscription Databases — DB-Lib error 20002

    Hello, @Rabah . Can you please try applying the solution from the following article: https://support.plesk.com/hc/en-us/articles/12387591403543-Error-while-performing-a-subscription-re-sync-Failed-to-execute-SQL-query-Login-failed-for-user-sa
  5. Sebahat.hadzhi

    Issue Site builder publisher tries to delete folder owned by root

    @peterpijpelink , thank you for reporting the case. I forwarded it to our team for further review. @Kaspar thank you for jumping in to suggest the ownership change.
  6. Sebahat.hadzhi

    Issue ERROR: Dr.Web Updater: failed to download files ! return code 105

    Can everyone who is still experiencing the issue on a daily basis confirm what's the time zone set for their servers? As well as the schedule of the cron.daily task: cat /etc/crontab | grep daily Thanks in advance.
  7. Sebahat.hadzhi

    Resolved 421 Misdirected Request, Activesync no longer working

    Guys, it was confirmed that the workaround previously suggested for the Apache update is indeed causing an issue of ActiveSync and IMAP connectivity with Plesk Premium Email. The workaround we can suggest is: Connect to the server via SSH. Rename the file deployed by the hotfix: mv...
  8. Sebahat.hadzhi

    Resolved Plesk Grafana errors

    Hello, @UHolthausen . We do have a registered bug on our end identified with ID EXTPLESK-9121. Our team suspects that the root cause might be a bug in Grafana, but the case is currently still under investigation. The workaround, we can suggest is: Open the /etc/grafana/grafana.ini file for...
  9. Sebahat.hadzhi

    Resolved PPE - repository GPG Error

    Thank you for the update, @M_at . Have you also tried manually importing the key as initially suggested in the thread?
  10. Sebahat.hadzhi

    Issue Prestashop 9 and too many open files

    Hey, @JuanCar . Have you seen this article: MySQL/MariaDB on the server with Plesk shows the error: Too many open files
  11. Sebahat.hadzhi

    Issue Selinux-related errors in /var/log/messages

    Hey, @IT Ufficio Key-One . We have a registered bug identified with ID PPPM-7228 for the SELinux error. It should not prevent login to chrooted environment and these messages can be safely ignored.
  12. Sebahat.hadzhi

    Resolved Unable to back up extension. Unable to find row in Modules table.

    Thank you for the update. Does repairing the database with plesk repair db make any difference?
  13. Sebahat.hadzhi

    Resolved Fixed vulnerability still showing up in WP-Toolkit

    Thank you for your patience, @dleigh . Our team discussed the case with Wordfence and Patchstack and the vulnerabilities should be properly reflected now. Please note that according to them some are not patched yet, but they should properly reflect the plugin version now.
  14. Sebahat.hadzhi

    Resolved Unable to back up extension. Unable to find row in Modules table.

    Hello, Paolo. Is that the full error message? Isn't the extension causing the issue mentioned in the message as well? If it's unclear, please check var/log/plesk/PMM/backup-timestamp/backup.log. Once you identify the extension, please try reinstalling it. Afterward, run the following command to...
  15. Sebahat.hadzhi

    Issue Plesk admin login page not working and gave , HTTP ERROR 500

    Hey, @ThinkYEAH . The issue you are describing is different compared to the one reported in the thread - Plesk panel returning error 500. If I understand correctly, your issue is related to the admin user of xenForo rather than Plesk itself. If I am right, please open a new thread. Also, please...
  16. Sebahat.hadzhi

    Issue Updates with Ubuntu 20.04 LTS

    Hey, @theplaza . Please run apt-get update and let us know if any additional errors are returned.
  17. Sebahat.hadzhi

    Question Plesk Panel Extremely Slow and Shows White Screen Despite Server Resources Being Idle

    Hello, @givemesomoney . Could you please check /var/log/httpd/stderr.log and confirm if there are any entries suggesting you hit LSAPI_CHILDREN?
  18. Sebahat.hadzhi

    Issue OneDrive Error: Unable to create the remote backup

    You can directly share it in your reply, you can send me a private message, you can use something like Pastebin, etc. - whichever more convenient for you.
  19. Sebahat.hadzhi

    Resolved 360 monitoring not working on a new install

    Hello, @IT Ufficio Key-One . Could you please also try restarting the service by running the following command: systemctl restart agent360
  20. Sebahat.hadzhi

    Question MFA e-mail (Postfix/Dovecot)

    Hello, @fabio.florencio . No, this is not on the roadmap. The feature request is being evaluated, but it has not selected for implementation yet. I would like to encourage you to share your feedback and any feature requests/improvement ideas with us here.
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