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  1. Sebahat.hadzhi

    Resolved Plesk Laravel İnstallation Error

    Hello, @DubStepMad . The issue should be sorted in Laravel Toolkit 1.5.2-3677. Can you please confirm the OS, your Plesk version, and whether you install a skeleton or from a remote repository? Thanks in advance.
  2. Sebahat.hadzhi

    Resolved faulty DKIM record created after customer migration

    Hello, everyone. The issue with the DKIM keys is fixed in Plesk Migrator 2.30.0: You can update the extension following these instructions.
  3. Sebahat.hadzhi

    Resolved Plesk does not retain DKIM keys during server migration

    I just want to confirm that the issue with the DKIM keys is fixed in Plesk Migrator 2.30.0:
  4. Sebahat.hadzhi

    Issue Backup error with Database

    Thank you. Please try commenting out: #bind-address = 127.0.0.1 then kindly let us know if the dump process still fails.
  5. Sebahat.hadzhi

    Issue Backup error with Database

    Hello, @papahausa . Could you please confirm the MariaDB version on your server and share the content of the /etc/my.cnf file?
  6. Sebahat.hadzhi

    Question Unable to install the Plesk Without Epel Repo

    Hello, @Thomas Oryon . As mentioned, by @scsa20 , the EPEL repository is required. Since your server is not connected to the internet, the connection to the repository fails. What you can try is creating a local EPEL mirror repo on another server with internet access and transferring it to your...
  7. Sebahat.hadzhi

    Issue Cannot update plesk because of files removed by antivirus

    No, I am afraid this goes beyond my expertise in this area. I am sorry.
  8. Sebahat.hadzhi

    Issue PHP-FPM Opcache bug - warning repeatedly thrown and logged in error log

    Thank you for the confirmation, @tristansilkstream . The behavior indeed has been recognized as a bug identified with ID PPPM-15067. The ETA for the fix is the upcoming Plesk release (17.0.72). Until the fix is released the workaround we can suggest is: 1. Commenting out the...
  9. Sebahat.hadzhi

    Issue WHMCS - Client Area login - Permission denied due to rate limit ?

    Hello, @realaaa@ . If those are genuine login failures, you can always increase the limit if the default value is causing issues on your environment by editing the panel.ini file: [security] bruteforceProtection.enabled = true bruteforceProtection.rateLimit = 5...
  10. Sebahat.hadzhi

    Issue PHP-FPM Opcache bug - warning repeatedly thrown and logged in error log

    @tristansilkstream . Thank you for the further clarification. I was unsuccessful in replicating the behavior with the duplicate directives, but I am positive this is root cause of the issue. Can you run the following command on your server, please: plesk db -e "SELECT value FROM TmplData INNER...
  11. Sebahat.hadzhi

    Resolved Has there been any fresh update on the approach of Plesk to the exposure of AWS Firehouse keys?

    Hello, Brendon. This is still not considered a vulnerability, because the account credentials that are exposed have no harmful permissions. Only anonymized technical data is gathered and sent via these credentials. Nevertheless, our team is currently reworking the manner in which keys are...
  12. Sebahat.hadzhi

    Resolved command service_plan / subscription set -mail "false" is not "Not configured"

    @nethubonline , I believe this also applies for subscriptions, but to be certain I will confirm with our team and follow-up once I get an update.
  13. Sebahat.hadzhi

    Resolved MySQL version doesn’t support the utf8mb4_0900_ai_ci

    @Gamingmate92 , can you please try running the following commands to ensure the root user has the necessary privileges: plesk db GRANT ALL PRIVILEGES ON mysql.* TO 'root'@'localhost';
  14. Sebahat.hadzhi

    Question Sitejet Builder contact form email settings

    @rexplorer , have you already checked Kaspar's suggestion about the PHP mail function being disabled on the server?
  15. Sebahat.hadzhi

    Issue Cannot update plesk because of files removed by antivirus

    Hello, Angelo. As far as I can see, this error results from corruption in the MSI subsystem: https://www.thewindowsclub.com/msigetproductinfo-failed-to-retrieve-productversion If contacting Microsoft to fix the subsystem is not an option, what you can consider trying is restoring the server if...
  16. Sebahat.hadzhi

    Issue PHP-FPM Opcache bug - warning repeatedly thrown and logged in error log

    I would suggest opening a ticket with Plesk support for further investigation on your server. To sign-in and open a ticket please go to: https://support.plesk.com If you got your license from a reseller, your reseller is in charge of providing you with support. You can raise the inquiry with...
  17. Sebahat.hadzhi

    Issue SSHFS files forbidden

    As suggested by @scsa20 already, the issue is very likely related to SELinux. Please try the following solution: https://support.plesk.com/hc/en-us/articles/12377015098903-Unable-to-access-website-hosted-in-Plesk-Server-Error-403-Forbidden-or-Apache-default-page-is-shown
  18. Sebahat.hadzhi

    Issue Migration Failure: Classic to Integrated Mode Conversion Fails Due to UTF-8 Decode Error

    Hello, @Rabah . Considering that the source server is EOL issues could be expected. It is very unlikely for a patch to be released for that outdated version even if the root cause lays within the migrator. There was a similar bug that was fixed in version Migrator 2.26.11.
  19. Sebahat.hadzhi

    Issue ERROR: Dr.Web Updater: failed to download files ! return code 105

    Hello, everyone. Our team got in touch with Dr. Web. At this point, Dr. Web is still reviewing the matter and I cannot confirm what actions will be taken. The only workaround, we can suggest is still changing the update server.
  20. Sebahat.hadzhi

    Question Ubuntu 20.04.6 update

    If I correctly understand the inquiry and you want to upgrade from Ubuntu 20 to 22, you can use Plesk's automatic dist-upgrade tool: https://support.plesk.com/hc/en-us/articles/12377714344983-How-to-perform-dist-upgrade-procedure-on-Linux-server-with-Plesk
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