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  1. Sebahat.hadzhi

    Resolved I have a problem renewing the hosting for the site

    @erbilsun2side , Plesk doesn't directly offer web hosting services. You need to figure out which is your hosting/infrastructure provider and get in touch with them to figure out the renewal issue.
  2. Sebahat.hadzhi

    Question How can I configure all bounce messages to go to the sender of the message?

    Hello, @Manuel Garcia . If I am not mistaken, Postfix does bounce to senders by default without needing any specific configuration. I would say the issue here lays with the delivery of the message to the sender rather than the configuration itself.
  3. Sebahat.hadzhi

    Resolved command service_plan / subscription set -mail "false" is not "Not configured"

    Thank you for the report, @nethubonline . I was able to replicate the inconsistent behavior with the mail service setting and forwarded the case to our team for further review. I will follow up with more details as soon as possible.
  4. Sebahat.hadzhi

    Issue plesk repair fs -verbose failed

    Thank you for the update. Can you try: ls /etc/apt/sources.list.d/
  5. Sebahat.hadzhi

    Issue Using Dropbox backup extension - one domain has a backup error

    The error suggests there is an authorization issue. Could you please double-check the Dropbox credentials and ensure they are correct?
  6. Sebahat.hadzhi

    Issue DOWN: domain.com is offline ([7] Couldn't connect to server (Failed to connect to fashiondreams.ee port 443: Connection refused))

    Hello, Heiki. A good starting point will be to review the Apache logs in /var/log/httpd/error_log. The reason for the server going could vary - maxing the resources, a potential DDoS attack, etc. Please let us know what's being logged around the time you are experiencing the issue.
  7. Sebahat.hadzhi

    Resolved WordPress Toolkit shows list of admin users but can't update as says user doesn't exist

    @MHC_1 , please run the following command: plesk ext wp-toolkit --wp-cli -instance-id 1 -- user list If you are not sure about the instance ID, you can confirm it with the first entry the following command returns: plesk ext wp-toolkit --list | grep 'example.com' Please confirm if the...
  8. Sebahat.hadzhi

    Resolved DNF makecache failed after 18.0.71 u1

    Thank you for the confirmation. It looks like curl successfully retrieves the file. Could you please re-attempt the update? It might have been a temporary connectivity issue. Please let us know in case the issue persists.
  9. Sebahat.hadzhi

    Issue WP-Toolkit Error

    Hello, @Dork. The issue is caused due to a bug identified with ID EXTWPTOOLK-10397, which will be fixed in one of the upcoming releases. Until the fix is introduced, please apply the following workaround: Connect to the server via SSH Backup the psa database plesk db dump psa >...
  10. Sebahat.hadzhi

    Issue plesk repair fs -verbose failed

    We have a registered bug with ID PPPM-14983 for the incorrect permission warnings, which is still in our team's processing queue. At this point, I cannot provide an ETA for the fix. However, these are false-positive warnings and can be safely ignored. Regarding the error you encounter: Can...
  11. Sebahat.hadzhi

    Resolved DNF makecache failed after 18.0.71 u1

    Hello, @OverWolf . Kindly run the following command to perform a test with curl and let us know what's the outcome: curl -v https://ch.origin.autoinstall.plesk.com/PHP74_17/dist-rpm-RedHat-el9-x86_64/repodata/repomd.xml
  12. Sebahat.hadzhi

    Issue "Open Plesk" is not available in Plesk Mobile

    Hello, @mcac . I am unable to replicate the issue testing on an Android device. Could you please try removing the account from the app and re-adding it?
  13. Sebahat.hadzhi

    Issue Updates with Ubuntu 20.04 LTS

    Could you please confirm what it does return?
  14. Sebahat.hadzhi

    Question Plesk: LetsEncrypt renewals sporadically failing/skipped

    Hello, @Paul Larson . Couple of questions: Is the DNS of the domain name(s) managed locally? Are those wildcard certificates? What's the option selected in in Plesk > Service Plans > SERVICE_PLAN_NAME > Additional Services tab > SSL It!? Can you please check /var/log/plesk/panel.log and...
  15. Sebahat.hadzhi

    Question Strange apache access log and server load

    @Aristeidis Vlachopanos , is that the full log entry? To me that sounds like it could also be bot traffic.
  16. Sebahat.hadzhi

    plesk database gui broken

    What's the OS of the server, please? If it's Windows, please connect to the server via RDP, navigate to IIS > Server Name > HTTP Response Headers and confirm what's the configuration of the Content-Security-Policy header.
  17. Sebahat.hadzhi

    Restore of customers/subscriptions/domains/databases fails if the customer or the subscription was disabled during backup

    I believe it should have been 10.11.13. Unfortunately, that server no longer exists, so I cannot guarantee that 100%.
  18. Sebahat.hadzhi

    Restore of customers/subscriptions/domains/databases fails if the customer or the subscription was disabled during backup

    The backup exports on my test server also start with *M!999999\- enable the sandbox mode */, which is due to MariaDB bug that according to our team won't be fixed. I am still unable to reproduce the reported errors and the database import issue, so the root cause may be elsewhere.
  19. Sebahat.hadzhi

    Resolved Service apache down after update yum / Origin Modsecurity

    Hello, Erwan. What's the ruleset you are using, please? Maybe this could help: https://support.plesk.com/hc/en-us/articles/33201537111831-502-Bad-Gateway-error-on-Plesk-when-using-Comodo-ModSecurity-ruleset
  20. Sebahat.hadzhi

    Question New ImunifyAV extension is missing notification settings and templates in Plesk notifications?

    @Mark_NLD , there has been a slight delay due to the summer holiday period. The update should be released within the upcoming week or two.
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