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The second line support dont really do phonecalls. I was a bit of an exception because they needed my troubleshooting to try and solve the problem. The UK cloud support lines are 24 hour but the second line team is 9-5. So ring the usual dedicated cloud support and ask for the problem to be...

To Clarify - The problem presented itself as a server problem - The network dropping but appears to be a website problem that was causing server actions to fail or run too late. Not sure how this would be possible but if the server netowkr settings are stable for another couple of weeks then my...

You can also check the Monitoring panel in Plesk to see if you have any spikes. With Grafana installed you need to look at the CPU, Ramp Usage and then also the Services tab > PHP FPM memory usage for spikes.

No problem - Checked the log browser for the domain and noticed thousands of calls per second/minute for ajax_cart_refresh. We had to comment out a line in the wishlist plugin. As I manage the hosting of this site their internal developer commented out the line. We then used a typical code...

Martin in IONOS second line support had suggested changing from DCHP to a static IP address setup for the server to prevent the DCHP connection problem occuring. We have not made this change yet because of the solution below! However I believe I found the cause of the problem and a solution...

yeah Yeah thats correct form https://www.testarea.com/websitetemplate https://www.testarea.com/newclientwebsitetestarea But it strips off the www. in wp_options during the migration.

Under tools and settings > Server Settings > preferred domain to www. It still doesnt apply this when cloning a site with WP-Toolkit. The site I am cloning includes www. but the cloned site reverts back to https

Hi, When I clone a site using WP Toolkit to a new domain or new test area it always strips the www. out of the url in the WP_Options table. For example: https://www.testarea.co.uk/template Will always clone to the non-www version. https://testarea.co.uk/newclientsite Is there a way to...

@NITROFOX Uninstalled Imunify360? just the DOS Protection module? Or just unticked it in the settings, rebooted and re-enabled? We did have a malware attack on another server using Imunify. Immunify was compromised somehow. I assumed it was a problem with immunify and only got the...

To add - My problem also started on the 8th - Just happened to be the date you raised the post? Or does your issue also start 8th December?

I have this exact same message on Ubuntu, Plesk. Are you running the latest version of plesk, almalinux and imunify?

Im just going through the enterprise cloud service for quotations. But we would have a third party doing our server support in that situation. When I say random reboots thats actually wrong what I meant was: Randomly having DNS/DHCP issues as described in this post. But the timing of the...

Thanks Peter, I do agree with you but I am in an extremely difficult position here. The issue appears to be with IONOS dedicated servers specifically and the way the DHCP and DNS works and they have effectively refused further investigation - As other customers have suggested - Clearly ongoing...

The problem is largely solved but have experienced a random crash after almost 10 days of no issues. The issue I have with all of this (and I sure you all probably share the same sentiment) is that the software is provisioned by IONOS and the network settings and config are set up by IONOS to...

Thanks @carlosarmando85 I have implimented this we had a different yaml file name but added critical and ran the commands. Still seeing a random crash though and as others have said IONOS support dont really offer software support in ANY of their contracts. Second line support restored the...

@carlosarmando85 Sorry to post late to the party - What fix? Can you reshare? We are having major problems with Ubuntu 22 and Plesk on IONOS dedicated servers right now. It seems to forget its network settings and reboot randomly.

It was related to updates but I have had no issues updating all of my servers apart from this one. I can see that 8447 is used for updates. I may try disabling the block on this port. Taking a look at the default ports used by IONOS here. I am going to contact them about 8447. It comes set up...

Yes sorry that was a typo. As above to protect plesk. I'll take a look at the link

We use IONOS as our hosting provider and they offer an external firewall to protect the server. We normally restrict the ports below to a range of IP addresses. 22 8443 8445 21 49152-65535 This covers - SSH, FTP and Plesk login attempts before they even hit the server. Are there any possible...

We use WP-Rocket with our Plesk server. We are looking to enable NGINX caching and serve all content via NGINX. WP-Rocket have suggested that the NGINX-Helper plugin has automatic compatibility with WP-Rocket however - They suggest that you have to add additional NGINX settings to allow the...