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Right, so the setting you have in Tools & Settings > Scheduled Tasks > Settings > Crontab shell are for the globally configured scheduled tasks. For the jobs configured on a subscription user level, the environment is determined from Subscriptions > example.com > Websites & Domains > Hosting &...

Hello, @GerdSchrewe . Thank you for sharing your feedback and concerns. In regards to the latest release our team conducted extensive internal testing to validate compatibility. However, one of the main drivers of the issues some users are facing is the custom configuration they have. There are...

Hello, @Johnny9977 . If your email client still uses the TLS 1.1 protocol it is very like to be causing the issue as it is by default disabled in the Postfix and Dovecot configuration. Yes, please do try changing the protocol. If that doesn't work, please provide us with the Outlook version...

Thank you for the update, @Kouenteen . Just to make sure we are on the same page, could you please confirm where you are editing the setting for the shell environment from: Tools & Settings > Scheduled Tasks > Settings > Crontab shell or Subscriptions > example.com > Websites & Domains >...

Thank you for the update. What else I might suggest is to try increasing the default_client_limit limit according to: https://support.plesk.com/hc/en-us/articles/12377565572759--Warnings-in-var-log-maillog-on-Plesk-server-client-limit-is-lower-than-required-under-max-load Also, please check...

Thank you for the update, @max2334 . Unfortunately, I am out of suggestions on what else might be causing the issue. I would suggest opening a ticket with Plesk support for further investigation on your server. To sign-in and open a ticket please go to: https://support.plesk.com If you got...

Thank you for the response, @yabado . I read the thread and I understand your question is about /etc/sasl2/smtpd.conf. I should have clarified that by "the config file was changed" I meant /etc/sasl2/smtpd.conf. The root cause I pointed out is a guess based on other reports with similar symptoms...

@yabado , yes, the config file was changed. The issue you are experiencing could be related to the fact that DIGEST-MD5 and CRAM-MD5 are removed in the latest update. However, could you please confirm whether your users are experiencing issues only when they are trying to send emails or there is...

Thank you for the update, @Kouenteen . It think I mistakenly suggested the chrooted environment, when in fact it should not be. So, for the sake of testing could you please change the SSH access to /bin/bash, for example? Another thing you might try with /bin/bash (chrooted) is to modify your...

Thank you for the update, @max2334 . My other guess is that the FTP settings are not properly removed from the Plesk database. Could you please try the following: Create a backup of the Plesk database just in case: plesk db dump psa > psa_backup.sql Execute the following command, which should...

@CMRP The update should not override the file /etc/dovecot/conf.d/99-local-pop3.conf, thus, your customization should remain intact. However, if I am not mistaken, your custom config will be enforced over Plesk's config, and I cannot confirm for sure whether that won't create issues in the future.

Hi, @LRLD . I double-checked with our team and DIGEST-MD5 and CRAM-MD5 were intentionally removed, because they are considered weak in Dovecot 2.4 and cause issues with encrypted passwords and some email clients (e.g. Android-based - try to authenticate with DIGEST-MD5, fails, and results in...

@spip the prompt in question requires the login credentials of the main "admin" user. For reference: Unable to log into the Plesk Repair Toolkit with the root credentials

Hello, @Kouenteen . Could you please confirm the SSH access on a subscription level in Subscriptions > example.com > Websites & Domains > Hosting & DNS > Hosting > SSH access? If it's set to "Forbidden", please change it to one of the other options (recommended /bin/bash (chrooted)).

@pleskuser67553 , could you please run the following command to check the Nginx and Apache syntax: apachectl -t nginx -t It's likely for the issue to be automatically solved by Plesk installer.

@SCRINF , Plesk Obsidian 18.0.73 Update 1 should address the email re-downloading issue. Do I correctly understand that the same is still ongoing on your end after the update? If yes, could you please confirm the OS of your server?

The issue should be resolved after the update released yesterday - Plesk Obsidian 18.0.73 Update 1:

Hello, @KAEL . You should be able to define it in /etc/dovecot/dovecot.conf: auth_allow_weak_schemes = no then restart the service service dovecot restart However, please note that, I cannot confirm if that won't lead to any authentication/login issues.

Hello, @max2334 . Could you please check for potential stuck backup tasks: ps auxfw | grep backupmng | grep -v grep ps auxfw | grep pmm | grep -v grep

Hello, @spip . My guess is that you are trying to access the Repair Kit extension with a reseller user rather than an admin user. The Repair Kit extension is available only for administrators at this point.