Search results

Hello Hardy, Your Plesk edition should be displayed below the logo in the top left corner. Check the public demo here - it has the Webhost Edition license installed, and the logo says as much. If you don't see the edition specified on your installation, perhaps you are running a trial license...

To migrate content from a cPanel server, you need to provide the "root" user credentials. See here for the instructions. And no, the Migrator does not delete anything, it merely copies the content from the source server to the destination.

Hello ) To install the Plesk Migrator, log in to Plesk, go to Tools & Settings > Updates & Upgrades, authenticate with the root user password if prompted, click Add/Remove Components, select Install from the drop-down menu next to Plesk Migrator, and click Continue. Once the installation is...

Hello ) Just to clarify - the interface management options are missing due to the Web Admin edition license limitations, the same reason you cannot see your customer accounts and subscriptions. As for why you see less options when logged in under the admin2 account - this is because this...

Hello Dan, This is not the administrator account you're looking for ) What you've got here is an additional user based on the Administrator user role. They have a lot of permissions enabling them to manage the website in question, but none that let them change Plesk settings proper. You can...

Hey there :) Sorry to hear that your first experience with Plesk has been a negative one. Let's see what the issue might be here, shall we ;) Granted, we know very little about the situation in terms of technical data, but a quick google search for "mysql import database collation issue...

Hello Ed, Welcome to the forums. Another possible diagnostic step you can take is to run the logrotate utility manually for a single domain. I would recommend setting the log rotation condition to "By size", as it is less ambiguous than "By time". Set the threshold really low (say, 4 KB)...

Hello Keff, Do you mean backup and restore? If this is the case, you can restore Plesk 8.x backups on Plesk 9.x server. Please refer to the following KB article for details: http://kb.odin.com/en/5817

Hi there, Please try running /usr/local/psa/admin/sbin/mchk --with/without spam and see if the issue persists. In case it does, please let us know what errors are there in the maillog.

Hi there, If you are using Postfix as your MTA you may also wish to check this KB article out: http://kb.odin.com/en/6074

Hi there, Unfortunately, this is impossible. You can convert backups made with older versions of Parallels Plesk Panel to be compatible with newer versions, but not vice versa.

Hello voodookid I checked with our second line engineers and they are not aware of any physical limitaion on the number of mail accounts that can be configured for a single domain. Please check your Parallels Plesk Panel license to see if it permits the use of a limited number of mail...

It might also be worthwhile to run /usr/local/psa/admin/sbin/mchk --with-spam - it does not take long and may help to sort the issue out.