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The most obvious reason would be that one of the e-mail client applications is set to download and delete mail from the server.

If I understand correctly, all other clients / users / databases from this server can be migrated without an issue? I'd finish migrating everybody else than return to this site. And since you're in the hurry, I'd suggest trying a somewhat dirty workaround for it: - make a backup of the web...

If I understand correctly, visiting / produces an empty page. How about visiting /index.php directly, also a blank page? I'm not sure that the redirect to index.php is the issue here... Are there any errors in the logs?

Which error do you see, that part is missing... In any case, you might need to re-register your custom PHP handlers. List them first, of course, check if that is indeed so... Plesk Documentation: php_handler: PHP Handlers

Plesk instructions that you've posted the link to are pretty much step-by-step. In regards to PHP, replace "7.0" in the instructions with "7.3" and "php70" with "php73". As for SSH2, replace "ssh2-1.1.2" with the version you need. I advise using the latest one unless there is a specific reason...

Yes, this is correct, assuming that all the domains will use ns1 and ns2.mydomain.com as their DNS. Besides changing the DNS template, change also the DNS records of any domains that were added before the DNS template was changed. They should all have NS records pointing to your main domain ns1...

Simply do for the second domain exactly as you did for the first, and it will work. You can have more than one domain using a single IP, if that is what is confusing you...

Please verify that the databases really didn't get removed - look them up outside of the PHPMyAdmin, in Plesk and manually through a mysql client. If so, you might have stumbled on a bug. BTW, there are no directories when it comes to databases, I suspect you're just noticing how PHPMyAdmin...

Was anyone able to recreate this issue - so that we could test more easily, without involving the actual customers? Perhaps it would help if we could determine if there is a common setting or a piece of software involved. Could you all please post as much as you can about the system(s)...

MySQL that serves customer databases uses %plesk_dir%\Databases\MySQL\my.ini and that's where custom settings should go. So indeed, in your case that would be C:\Program Files (x86)\Plesk\Databases\MySQL\my.ini. The %plesk_dir%\MySQL\my.ini is used by a different instance of MySQL, for Plesk...

Well, there's your answer, right there in the results of the command you've ran... Edit the file: /etc/php.d/zend_extensions_psa.ini and put a semicolon at the beginning of the following line: zend_extension=/usr/local/Zend/lib/ZendExtensionManager.so so that it becomes...

Could you please state the versions of your OS, Plesk and WP toolkit? Which Wordpress version, which themes and which add-ons..?

NO. If you delete the file or the entire directory containing it, without editing the configuration file that calls it, your web server will fail to start. I'm contemplating if helping you in this way is even the correct thing to do, or if one should simply insist that you should hire someone...

Nothing really. It's the outside traffic that just appears like it's local. The default web server configuration in Plesk consists of Apache with Nginx in front of it. One might be observing the traffic on the last step, coming into Apache from Nginx and be lead to believe that it originates...

The changelog states that it was indeed fixed in Plesk 17.8.11 MU70, can you please verify?

Well, you might consider switching the company that is managing your server, as this is something they should be able to investigate. It might cost extra, depending on the level of service you're already paying for, but they should be able to do it. In any case, it would be best if someone...

Without knowing how may connections are your web services handling, how much bandwidth your services use, etc., it's impossible to know whether the memory usage is actually high or not. Have you checked the logs to see how much activity is there? Did you observe other statistical and monitoring...

Reverse DNS records are set by the provider that the IP's belong to. That would be your VPS/dedicated server/colocation provider. There will either be a separate control panel for that or you'll need to contact their support.

You seem to have overlooked a previous post of mine. This will search for references of the ZendExtensionManager.so in additional locations: grep -R ZendExtensionManager.so /etc/php.d/ /etc/php-fpm.d /etc/php.ini This will tell you if the file belongs to a package: yum whatprovides...

Uh... guys, there is no need to do that to your mail config. Please don't! The "status=sent (delivered via plesk_virtual service)" entry simply means that the recipient address is located on the same server as the mail is being sent from. Consequently, it is delivered locally and not sent out...