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  1. Sebahat.hadzhi

    Issue Postfix nightmare - moved to Courier - SSL issues

    There shouldn't be an issue for the user to connect through the hostname.
  2. Sebahat.hadzhi

    Question Some server domain email accounts accept encrypted passwords, others do not - why? Appears to be some obscure setting in a service plan?

    Thanks for the confirmation. I think that might be related to the issue reported in your other thread. If it still persists after changing the email account passwords, could you please also check what's being logged at /var/log/maillog at the time of the failure?
  3. Sebahat.hadzhi

    Resolved log viewer height css bug

    There's no need to apologize. I am sorry for the inconvenience caused by the bug. Our team tested the fix and the same will be introduced with Plesk Obsidian 18.0.75.
  4. Sebahat.hadzhi

    Question Imunify360 and Emails

    Unfortunately, an option to disable to notifications selectively hasn't been introduced yet. At this point, the only suggestion we got is to disable the Imunify notifications altogether (Plesk > Tools & Settings > Notifications), but that will affect the malware scanner notifications as well. I...
  5. Sebahat.hadzhi

    Issue Specify folder path for composer for laravel application

    @marc@orxo , we do have an internal task (EXTPHPCOMP-115) for improving the behavior, but I cannot provide an ETA for the release. Currently, the other alternatives, apart from the command already suggested, are: Reinstall Composer PHP extension (but it'll remove information about all scanned...
  6. Sebahat.hadzhi

    Issue Debian 13: Apache Issues

    Glad to hear the issue is sorted. Could you please confirm the configuration of the websites you experienced the issue with prior the migration. More specifically the "Apache & Nginx Settings". When you say served by Apache, I would guess that you mean proxy mode enabled, am I right?
  7. Sebahat.hadzhi

    Issue Postfix nightmare - moved to Courier - SSL issues

    Hi, @dijitul . As per the documentation, there is no option there's no option to use a specific SSL/TLS certificate for mail with Courier, so this is somehow expected:
  8. Sebahat.hadzhi

    Issue Mailbox 'Not Sending' can't be reset

    Hello, @InnoDIGI . Could you please try running the repair utility for the domain affected by the issue: plesk repair mail example.com That should update the Plesk database and SQlite database /var/lib/plesk/mail/outgoing/data.db in case there's some inconsistency.
  9. Sebahat.hadzhi

    Issue No 'submit' button on request form?

    @InnoDIGI , this appears to be local issue. I am unable to replicate it and there are recent open tickets in our team's processing queue. Have you tried submitting the ticket using another browser? If the issue persists on more than one browser could you please take a screenshot (blurring the...
  10. Sebahat.hadzhi

    Question Some server domain email accounts accept encrypted passwords, others do not - why? Appears to be some obscure setting in a service plan?

    @MHC_1 , please execute the repair utility for the domain names related to the issue and let us know if it returns any errors: plesk repair mail -v example.com -y
  11. Sebahat.hadzhi

    Question MariaDB upgrade via Plesk fails

    Hello, @mariodieck . Could you please try increasing the timeout and execution period according to this article: https://support.plesk.com/hc/en-us/articles/12377534030871-An-operation-fails-in-Plesk-upstream-timed-out-110-Connection-timed-out-while-reading-response-header-from-upstream Once...
  12. Sebahat.hadzhi

    Issue Plesk Email Security seems not to learn spam properly

    @derchris , could you please run the following command and save the output: sa-learn --dump magic Then move messages to spam or vice versa depending on your situation - re-run the aforementioned command and compare the token count. It is supposed to go up if training is working.
  13. Sebahat.hadzhi

    Issue AWStats high CPU in localhost.localdomain

    Hello, @ic3_2k . Could you please try manually killing those processes: ps auxf | grep awstats.pl kill PID If the issue reoccurs next time the Awstats process runs, please provide us with the content of /etc/awstats/awstats.model.conf
  14. Sebahat.hadzhi

    Forwarded to devs Domain mail settings page not loaded with actual settings when switching between domains

    The behavior was recognized as a bug identified with ID PPPM-15223. At this point, I cannot provide an ETA for the fix. Thank you once again for bringing in to our attention.
  15. Sebahat.hadzhi

    Issue Jodit WYSIWYG editor still showing Beta icon + does not process HTML correctly

    It might be a cosmetic bug, but I will need to consult with our team and get back to you. FWIW, the issue is not present on 18.0.74.1, but I assume that you are not ready to upgrade yet. I will follow-up with more details as soon as possible.
  16. Sebahat.hadzhi

    Forwarded to devs Domain mail settings page not loaded with actual settings when switching between domains

    Thank you for reporting the issue, @Kaspar . I was able to replicate the behavior and forwarded the case to our developers. I will follow-up with more details as soon as possible.
  17. Sebahat.hadzhi

    Issue Manuel upgrade to Debian 13 - BIND stopped working

    @Hangover2 is absolutely right, manual OS upgrades haven't been tested by our team yet and therefore are not officially supported. Currently, the recommended path is to migrate to a fresh Debian 13 server. Regarding the experienced issue, I believe the same could be related to the fact that...
  18. Sebahat.hadzhi

    Resolved log viewer height css bug

    The issue was registered as a bug with ID PPP-70078 and it will be fixed in the upcoming Plesk release (18.0.75).
  19. Sebahat.hadzhi

    Issue Debian 13: Apache Issues

    Hello, @Daveo . Have you already tried the repair utility? If not, could you please try: plesk repair web -y
  20. Sebahat.hadzhi

    Question Exceptions for Imunify checks in Plesk?

    Thank you for the provided details. There is an open case with Imunify regarding the notifications related to outdated WordPress versions/plugin versions and they are currently working on improving the flexibility of notification management. I asked them to check the relation of the...
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